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<div id="help">
- <h1>Frequently Asked Questions</h1>
- <dl>
- <dt>What is FixMyStreet?</dt>
- <dd>FixMyStreet is a website to help people report, view,
-or discuss local problems they&rsquo;ve found to their local council by
-simply locating them on a map. It launched in early February
-2007.</dd>
- <dt>How do I use this app?</dt>
- <dd>The app will either locate you automatically or you can enter a postcode or location. You
- will see a map of that area on which you can view problems already reported in that area. To
-start reporting a problem scroll the map till the crosshair is over the location of the problem and
-press 'Report a problem here'.</dd>
-
- <dt>What happens to the information I enter?</dt>
- <dd><strong>All the information you enter will be sent to the council</strong>.
- The title, category and details of your report will be displayed on the website. By default
- your name will also be displayed on the website but you can choose to have this hidden.
- We will <strong>never display your email or phone number on the site</strong>.</dd>
-
- <dt>What if I want to remain anonymous?</dt>
- <dd>You can opt not to have you name displayed on the website when entering your details.
- <strong>Your name, email and phone number, if you provided it, will always be sent to the council.</strong></dd>
-
- <dt>What if I've included personal information in a report</dt>
- <dd>To have a report edited email <a href="mailto:support@fixmystreet.com">support@fixmystreet.com</a> with
- details of the report.</dd>
-
- <dt>What sort of problems should I report with FixMyStreet?</dt>
- <dd>FixMyStreet is primarily for reporting things which are
-<strong>broken or dirty or damaged or dumped, and need fixing, cleaning
-or clearing</strong>.</dd>
-
- <dt>What isn&rsquo;t FixMyStreet for?</dt>
- <dd>FixMyStreet is not a way of getting in touch with your council for all
- issues &ndash; please use FixMyStreet only for problems such as the above. We
- often route problem reports via cleansing services or highways and so using
- FixMyStreet for other matters may result in a delay in your report getting
- to the right department.</dd>
-
- <dt>Is it free?</dt>
- <dd>The site and app are free to use, yes. FixMyStreet is run
-by a registered charity, though, so if you want to make a contribution, <a
-onclick="FMS.openExternal(event); return false;" href="https://secure.mysociety.org/donate/">please do</a>.
- For more information see the <a onclick="FMS.openExternal(event); return false;" href="http://www.fixmystreet.com/faq/">website</a>.
- </dd>
-
- <dt>Who built FixMyStreet?</dt>
- <dd>The site and this app was built by <a onclick="FMS.openExternal(event); return false;" href="http://www.mysociety.org/">mySociety</a>.</dd>
- <dt>Thanks to...</dt>
- <dd>
-<a onclick="FMS.openExternal(event); return false;" href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps,
-UK postcodes, and UK addresses &ndash; data &copy; Crown copyright, all
-rights reserved, Ministry of Justice 100037819&nbsp;2008), the entire free software
-community (this particular project was brought to you by Phonegap, Backbone, jQuery mobile
-and the number 161.290) and <a
-onclick="FMS.openExternal(event); return false;" href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all
-our servers).
-
-Let us know if we&rsquo;ve missed anyone.</dd>
- </dl>
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