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diff --git a/www/templates/en/help.html b/www/templates/en/help.html new file mode 100644 index 0000000..f8bd8aa --- /dev/null +++ b/www/templates/en/help.html @@ -0,0 +1,60 @@ +<h1>Frequently Asked Questions</h1> +<dl> + <dt>What is FixMyStreet?</dt> + <dd>FixMyStreet is a website and app to help people report local problems they’ve found to their council.</dd> + + <dt>How do I use this app?</dt> + <dd>The app will attempt to locate you automatically but if it can't or you want to report + a problem elsewhere you can search by postcode or location. To start reporting a problem scroll + the map till the crosshair is over the location of the problem and press 'New Report here'. + </dd> + + <dt>What happens to the information I provide?</dt> + <dd><strong>All the information you provide will be sent to the council</strong>. + The title, category and details of your report will be displayed on the website. By default + your name will also be displayed on the website but you can choose to have this hidden. + We will <strong>never display your email or phone number on the site</strong>.</dd> + + <dt>What if I want to remain anonymous?</dt> + <dd>If you unselect 'Show my name publicly' when entering your details then your name will not be displayed on the website. + <strong>Your name, email and phone number, if you provided it, will always be sent to the council.</strong></dd> + + <dt>What if I've accidentally included personal information in a report</dt> + <dd>To have a report edited email <a href="mailto:support@fixmystreet.com">support@fixmystreet.com</a> with + details of the report.</dd> + + <dt>I've forgotten my password, how do I reset it?</dt> + <dd>If you've forgotten your password you can reset it by selecting the "set a password" option when + next submitting a report. Please note that you have to click the link in the confirmation email to + activate or change your password.</dd> + + <dt>What sort of problems should I report with FixMyStreet?</dt> + <dd>FixMyStreet is primarily for reporting things which are + <strong>broken or dirty or damaged or dumped, and need fixing, cleaning + or clearing</strong>.</dd> + + <dt>What isn’t FixMyStreet for?</dt> + <dd>FixMyStreet is not a way of getting in touch with your council for all + issues – please use FixMyStreet only for problems such as the above.</dd> + + <dt>Is it free?</dt> + <dd>The site and app are free to use, yes. FixMyStreet is run + by a registered charity, though, so if you want to make a contribution, <a + onclick="FMS.openExternal(event); return false;" href="https://secure.mysociety.org/donate/">please do</a>. + For more information see the <a onclick="FMS.openExternal(event); return false;" href="http://www.fixmystreet.com/faq/">website</a>. + </dd> + + <dt>Who built FixMyStreet?</dt> + <dd>The site and this app was built by <a onclick="FMS.openExternal(event); return false;" href="http://www.mysociety.org/">mySociety</a>.</dd> + <dt>Thanks to...</dt> + <dd> + <a onclick="FMS.openExternal(event); return false;" href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, + UK postcodes, and UK addresses – data © Crown copyright, all + rights reserved, Ministry of Justice 100037819 2008), the entire free software + community (this particular project was brought to you by Phonegap, Backbone, jQuery mobile + and the number 161.290) and <a + onclick="FMS.openExternal(event); return false;" href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all + our servers). + + Let us know if we’ve missed anyone.</dd> +</dl> |