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<h1>Frequently Asked Questions</h1>
<dl>
<dt>What is FixMyStreet?</dt>
<dd>FixMyStreet is a website to help people report, view,
or discuss local problems they’ve found to their local council by
simply locating them on a map. It launched in early February
2007.</dd>
<dt>How do I use this app?</dt>
<dd>The app will either locate you automatically or you can enter a postcode or location. You
will see a map of that area on which you can view problems already reported in that area. To
start reporting a problem scroll the map till the crosshair is over the location of the problem and
press 'Report a problem here'.</dd>
<dt>What happens to the information I enter?</dt>
<dd><strong>All the information you enter will be sent to the council</strong>.
The title, category and details of your report will be displayed on the website. By default
your name will also be displayed on the website but you can choose to have this hidden.
We will <strong>never display your email or phone number on the site</strong>.</dd>
<dt>What if I want to remain anonymous?</dt>
<dd>You can opt not to have you name displayed on the website when entering your details.
<strong>Your name, email and phone number, if you provided it, will always be sent to the council.</strong></dd>
<dt>What if I've included personal information in a report</dt>
<dd>To have a report edited email <a href="mailto:support@fixmystreet.com">support@fixmystreet.com</a> with
details of the report.</dd>
<dt>What sort of problems should I report with FixMyStreet?</dt>
<dd>FixMyStreet is primarily for reporting things which are
<strong>broken or dirty or damaged or dumped, and need fixing, cleaning
or clearing</strong>.</dd>
<dt>What isn’t FixMyStreet for?</dt>
<dd>FixMyStreet is not a way of getting in touch with your council for all
issues – please use FixMyStreet only for problems such as the above. We
often route problem reports via cleansing services or highways and so using
FixMyStreet for other matters may result in a delay in your report getting
to the right department.</dd>
<dt>Is it free?</dt>
<dd>The site and app are free to use, yes. FixMyStreet is run
by a registered charity, though, so if you want to make a contribution, <a
onclick="FMS.openExternal(event); return false;" href="https://secure.mysociety.org/donate/">please do</a>.
For more information see the <a onclick="FMS.openExternal(event); return false;" href="http://www.fixmystreet.com/faq/">website</a>.
</dd>
<dt>Who built FixMyStreet?</dt>
<dd>The site and this app was built by <a onclick="FMS.openExternal(event); return false;" href="http://www.mysociety.org/">mySociety</a>.</dd>
<dt>Thanks to...</dt>
<dd>
<a onclick="FMS.openExternal(event); return false;" href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps,
UK postcodes, and UK addresses – data © Crown copyright, all
rights reserved, Ministry of Justice 100037819 2008), the entire free software
community (this particular project was brought to you by Phonegap, Backbone, jQuery mobile
and the number 161.290) and <a
onclick="FMS.openExternal(event); return false;" href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all
our servers).
Let us know if we’ve missed anyone.</dd>
</dl>
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