diff options
| author | Hakim Cassimally <hakim@mysociety.org> | 2014-07-14 11:46:58 +0000 |
|---|---|---|
| committer | Hakim Cassimally <hakim@mysociety.org> | 2014-07-14 11:46:58 +0000 |
| commit | da9f6a78a121f0d905bf7c25d2b8326c37bcc7c9 (patch) | |
| tree | c56bdd3508b0223d39b6cb2ef1e0457a6b288688 | |
| parent | ca69ed2f8ae268f037cfb29b91e5026634037887 (diff) | |
Bromley. signature and FAQ tweaks
As per mysociety/FixMyStreet-Commercial#524 to stem the flow of
people responding to verification emails by clicking the support
email at the bottom of Bromley's signature, we are instead redirecting
to the FAQ -- which is also updated to contain the support email
address, so the people can still find a contact if they need to.
Also tweaking moderation FAQ line, in preparation for moderation
trial.
| -rw-r--r-- | templates/email/bromley/signature.txt | 2 | ||||
| -rwxr-xr-x | templates/web/bromley/faq/faq-en-gb.html | 30 |
2 files changed, 20 insertions, 12 deletions
diff --git a/templates/email/bromley/signature.txt b/templates/email/bromley/signature.txt index 776ba3527..a04276af7 100644 --- a/templates/email/bromley/signature.txt +++ b/templates/email/bromley/signature.txt @@ -1,3 +1,3 @@ Customer Service Centre London Borough of Bromley -Email: csc@bromley.gov.uk +https://fix.bromley.gov.uk/faq diff --git a/templates/web/bromley/faq/faq-en-gb.html b/templates/web/bromley/faq/faq-en-gb.html index 3dfd26483..93576ef20 100755 --- a/templates/web/bromley/faq/faq-en-gb.html +++ b/templates/web/bromley/faq/faq-en-gb.html @@ -28,6 +28,11 @@ </dd> + <dt> What do I do if I'm having problems logging a report or using FixMyStreet?</dt> + <dd> If you encounter issues in logging your report you can email Bromley + at <a href="mailto:csc@bromley.gov.uk">csc@bromley.gov.uk</a> and we will + look into any problems you may have experienced.</dd> + <dt><a name="emergencies"></a>Reporting emergencies (out of hours)</dt> <dd> <p>Please do not report problems which present an immediate risk to life, for example missing manhole covers or a fallen lamp column.</p> @@ -35,20 +40,23 @@ </dd> - <dt>How do I report a problem here?</dt> - <dd>After entering a postcode or location, you are shown + <dt>How do I report a problem here?</dt> + <dd>After entering a postcode or location, you are shown a map of that area. You can view problems already reported in that area, or report ones of your own by clicking on the map at the location of the problem.</dd> - <dt>How are the problems solved?</dt> - <dd>They are reported directly to us so we can then resolve the problem. - You can also discuss the problem on the website with others if you wish.</dd> - - <dt>Do you remove silly or illegal content?</dt> - <dd>Bromley Council and FixMyStreet are not responsible for the content and accuracy -of material submitted by its users. We reserve the right to edit or remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.</dd> + <dt>How are the problems solved?</dt> + <dd>They are reported directly to us so we can then resolve the problem. + You can also discuss the problem on the website with others if you wish.</dd> + + <dt>Do you remove or redact content?</dt> + <dd> Bromley Council and FixMyStreet are not responsible for the + content and accuracy of material submitted by its users, however we + reserve the right to edit or remove any problems or updates which we + consider to be inappropriate. Reports or comments deemed sensitive, + personal, political, libellous or contentious in nature may be edited + or removed from the site. + </dd> <dt>Can I use FixMyStreet on my mobile?</dt> <dd>Yes a special mobile friendly version is available to report problem in Bromley’s streets or parks. |