latest FAQ from Oxfordshire CC

1 files changed, 140 insertions, 179 deletions

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@@ -13,71 +13,70 @@
 </div>
 
 <h1><a name="faq"></a>Frequently Asked Questions</h1>
-    <dl>
-        <dt>What is FixMyStreet?</dt>
-        <dd>
-            <p>
-            FixMyStreet is a site to help people report, view,
-or discuss local problems they&rsquo;ve found to their local council by
-simply locating them on a map. It launched in early February
-2007.
-            </p>
-            <p>
-                We have now integrated with the Oxfordshire County Council website
-                to make it easier to report highways faults.
-            </p>
-        </dd>
-
-        <dt>What sort of problems should I report with FixMyStreet?</dt>
-        <dd>
-            <p>
-                FixMyStreet is primarily for reporting things which are
-<strong>broken or dirty or damaged or dumped, and need fixing, cleaning
-or clearing</strong>, such as:
-            </p>
-
-    <ul><li>Abandoned vehicles
-    <li>Dog Fouling
-    <li>Flyposting or graffiti
-    <li>Flytipping or litter
-    <li>Streetcleaning, such as broken glass in a cycle lane
-    <li>Unlit lamposts
-    <li>Potholes
-    </ul>
+<dl>
+    <dt>What is FixMyStreet?</dt>
+    <dd>
+        <p>
+            FixMyStreet is an easy to use web site to help people report, view, or discuss
+            local problems to their council by simply locating them on a map.
+        </p>
+        <p>
+            We have now integrated FixMyStreet with the Oxfordshire County Council website
+            to make it easier for our customers to report highways faults directly to us by
+            using their computer or mobile phone.
+        </p>
     </dd>
 
-    <dt>What isn&rsquo;t FixMyStreet for?</dt>
+    <dt>What sort of problems should I report with FixMyStreet?</dt>
     <dd>
-    <p>
-        FixMyStreet is not a way of getting in touch with the council for all
-        issues &ndash; please use FixMyStreet only for problems such as the above. We
-        often route problem reports via cleansing services or highways and so using
-        FixMyStreet for other matters may result in a delay in your report getting
-        to the right department.
-    </p>
-    <div style="margin-left:1.5em;">
         <p>
-            <strong>You will need to contact the county council directly for</strong>:
+            FixMyStreet is primarily for reporting things which are broken or dirty, damaged
+            or dumped, and need fixing, cleaning or clearing, such as:
         </p>
         <ul>
-            <li>Any urgent or emergency problems
-            <li>Complaining about the council
-            <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. 
+            <li>Abandoned vehicles
+            <li>Dog Fouling
+            <li>Flyposting or graffiti
+            <li>Flytipping or litter
+            <li>Streetcleaning, such as broken glass in a cycle lane
+            <li>Unlit lampposts
+            <li>Potholes
         </ul>
+    </dd>
+    <dt>What isn&rsquo;t FixMyStreet for?</dt>
+    <dd>
         <p>
-            <strong>You will need to contact your district council directly for problems such as:</strong>: 
+            FixMyStreet is not a way of getting in touch with the council for all issues &mdash; please use
+            FixMyStreet only for problems highlighted above.
         </p>
-        <ul>
-            <li>Anti-social behaviour
-            <li>Noise pollution or barking dogs
-            <li>Fires and smoke/smell pollution
-            <li>Missing wheelie bins or recycling boxes or missed rubbish collections
-            <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
-            <li>Complaining about your neighbours
-            <li>Joy riding, drug taking, animal cruelty, or other criminal activity
-        </ul>
-    </div>
+        <p>
+            As we often route problems via our cleansing services or highways departments, using FixMyStreet
+            for other matters may result in a delay in your report getting to the right people.
+        </p>
+        <div style="margin-left:1.5em;">
+            <p>
+                <strong>You will need to contact the county council directly for</strong>:
+            </p>
+            <ul>
+                <li>Any urgent or emergency problems
+                <li>Complaining about the council
+                <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
+            </ul>
+            <p>
+                <strong>You will need to contact your district council directly for problems such as:</strong>:
+            </p>
+            <ul>
+                <li>Anti-social behaviour
+                <li>Noise pollution or barking dogs
+                <li>Fires and smoke/smell pollution
+                <li>Missing wheelie bins or recycling boxes or missed rubbish collections
+                <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
+                <li>Complaining about your neighbours
+                <li>Joy riding, drug taking, animal cruelty, or other criminal activity
+            </ul>
+        </div>
     </dd>
+
     <dt><a name="pothole"></a>Should I report a pothole on this site, or call?</dt>
     <dd>
         <p><strong>You must call us on 0845&nbsp;310&nbsp;1111 to report the pothole if it is:</strong></p>
@@ -90,143 +89,105 @@ or clearing</strong>, such as:
         </ul>
     </dd>
 
-        <dt>How do I use the site?</dt>
-        <dd>After entering a postcode or location, you are presented
-with a map of that area. You can view problems already reported in that area,
-or report ones of your own simply by clicking on the map at the location of
-the problem.</dd>
+    <dt>How do I use the FixMyStreet site?</dt>
+    <dd>
+        After entering a postcode or location, you will then be presented with a map of that area.
+        You can then view problems already reported in that area, or report new ones of your own
+        simply by clicking on the map at the location of the problem.
+    </dd>
 
-        <dt>How are the problems solved?</dt>
-        <dd>They are reported to the council by email. The
-council can then resolve the problem the way they normally would.
-Alternatively, you can discuss the problem on the website with others, and
-then together lobby the council to fix it, or fix it directly yourselves.</dd>
+    <dt>How are the problems solved?</dt>
+    <dd>
+        They are reported to us automatically. We then resolve the problem the way we
+        normally would and update the fault on the map.
+    </dd>
 
-        <dt>What updates will I receive?</dt>
-        <dd>If you sign up to receive updates you will receive an email to acknowledge the report, an email when the problem is assigned to a representative to be inspected, one if the problem is either referred to the appropriate organisation and one when it is fixed.</dd>
+    <dt>What does the map show?</dt>
+    <dd>
+        The map shows all faults submitted online through FixMyStreet. You can view the
+        exact location of each fault and see its current status.
+    </dd>
 
-        <dt>Is it free?</dt>
-        <dd>The site is free to use, yes. FixMyStreet is run
-by a registered charity, though, so if you want to make a contribution, <a
-href="https://secure.mysociety.org/donate/">please do</a>.</dd>
+    <dt>How can I get an update on a fault?</dt>
+    <dd>
+        <p>
+            When you record a fault you can sign up to receive updates. You will then receive
+            an initial email to acknowledge the report. In time, you will receive a further email
+            when the problem is assigned for inspection, one if the problem needs to be referred
+            to another department or organisation, and a final email when it is fixed or requires
+            no further work.
+        </p>
+        <p>
+            These updates will also be posted on the mapped fault so that anyone can see the
+            status of any fault recorded via FixMyStreet by clicking on it on the map.
+        </p>
+    </dd>
 
     <dt>Can I use FixMyStreet on my mobile?</dt>
     <dd>
-    <p>The FixMyStreet website should work on your mobile phone, adapting to
-    the size of your screen automatically. We plan to release updated native
-    apps in the near future.
-    <ul>
-    <li><em>iPhone:</em> Our basic app from 2008 is available for download
-    on the App Store:
-    <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>,
-    <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app
-    available from the 
-    <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>.
-    <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the
-    <a href="http://store.ovi.com/content/107557">Ovi Store</a>.
-    </ul>
+        <p>
+            Yes, you can view our website on your phone and it will automatically adapt ]
+            to the size of your screen.
+        </p>
+        <p>
+            The following apps are also available for the national FixMyStreet site,
+            and they plan to release updated native apps in the near future.
+        </p>
+        <ul>
+            <li><em>iPhone:</em> Our basic app from 2008 is available for download
+            on the App Store:
+            <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>,
+            <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app
+            available from the
+            <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>.
+            <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the
+            <a href="http://store.ovi.com/content/107557">Ovi Store</a>.
+        </ul>
     </dd>
+</dl>
 
-    </dl>
-
-    <h2><a name="practical"></a>Practical Questions</h2>
-    <p>
-        <em>Taken from the national website <a href="http://www.fixmystreet.com">www.fixmystreet.com</a></em>
-    </p>
-    <dl>
-        <dt>Do you remove silly or illegal content?</dt>
-        <dd>FixMyStreet is not responsible for the content and accuracy
-of material submitted by its users. We reserve the right to edit or remove any
-problems or updates which we consider to be inappropriate upon being informed
-by a user of the site.</dd>
+<h2><a name="practical"></a>Practical Questions</h2>
+<dl>
+    <dt>Do you remove silly or illegal content?</dt>
+    <dd>
+        Oxfordshire County Council and FixMyStreet are not responsible for the content and
+        accuracy of material submitted by its users. We reserve the right to edit or remove
+        any problems or updates which we consider to be inappropriate upon being informed
+        by a user of the site.
+    </dd>
 
     <dt>Why does the site use kilometres for measurements?</dt>
-    <dd>Thanks for asking politely &ndash; we never quite understand why some of the rudest
-    emails we receive are on this topic. The British national
-    grid reference system, devised by Ordnance Survey (the British national
-    mapping agency) around the time of the second world war, uses eastings and
-    northings measured in metres and kilometres; the maps we use are from
-    Ordnance Survey and so this is what we use to display distances.
-    There you have it: not everything British is in miles!</dd>
+    <dd>
+        The maps FixMyStreet uses are from Ordnance Survey who based their grid reference
+        system on measurements in metres and kilometres.
+    </dd>
 
-    <dt>Why can&rsquo;t I zoom out more on the reporting map?</dt>
-    <dd>We want to keep FixMyStreet locally focused, so restrict the ability to
-    move radically between areas. The map on Your Reports will let you see all
-    the reports you&rsquo;ve made, wherever they are. If you&rsquo;re from the
-    council then the emailed version of the problem report also contains the
-    closest road and postcode to the pin on the map.</dd>
+    <dt>How do I report a fault outside of Oxfordshire?</dt>
+    <dd>
+        The map only shows locations within Oxfordshire to keep it locally focussed.
+        You can report a fault outside of Oxfordshire on the national
+        <a href="http://www.fixmystreet.com/">FixMyStreet</a> website.
+    </dd>
+</dl>
 
-    <dt>This site is great – why aren&rsquo;t you better publicised?</dt>
-    <dd>As a tiny charity we simply don&rsquo;t have a publicity budget, and we
-    rely on word of mouth to advertise the site. We have a whole <a
-    href="posters/">array of posters, flyers and badges</a> if you&rsquo;d like
-    to publicise us on the web or in your local area, and why not write to your
-    local paper to let them know about us?</dd> </dl>
-    
-    <h2><a name="organisation"></a>Organisation Questions</h2>
-    <p>
-        <em>Taken from the national website <a href="http://www.fixmystreet.com">www.fixmystreet.com</a></em>
-    </p>
-    <dl>
-        <dt>Who built FixMyStreet?</dt>
-        <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>,
+<h2><a name="organisation"></a>Organisation Questions</h2>
+<dl>
+    <dt>Who built FixMyStreet?</dt>
+    <dd>
+        This site was built by <a href="http://www.mysociety.org/">mySociety</a>,
         in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>.
-mySociety is the project of a registered charity which has grown out of the community of
-volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. 
-mySociety&rsquo;s primary mission is to build Internet projects which give people simple, tangible
-benefits in the civic and community aspects of their lives. Our first project
-was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your
-elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety 
-can be contacted by email at <a href="mailto:hello&#64;mysociety.org">hello&#64;mysociety.org</a>,
-or by post at mySociety, 483 Green Lanes, London, N13 4BS, UK.</dd>
-        <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt>
-        <dd>FixMyStreet was originally paid for via the Department for
-        Constitutional Affairs Innovations Fund. It is now funded by a variety of means, from commercial
-        work to <a href="http://www.mysociety.org/donate/">donations</a>.</dd>
-        <dt><a name="nfi"></a>Wasn&rsquo;t this site called Neighbourhood Fix-It?</dt>
-        <dd>Yes, we changed the name mid June 2007. We decided
-Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd>
-        <dt>Do you need any help with the project?</dt>
-        <dd>Yes, we can use help in all sorts of ways, technical or
-non-technical.  Please see our <a
-href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd>
-        <dt>I&rsquo;d like a site like this for my own location/ where&rsquo;s the "source code" to this site?</dt>
-        <dd>
-The software behind this site is open source, and available
-to you mainly under the GNU Affero GPL software license. You can <a
-href="http://github.com/mysociety/fixmystreet">download the
-source code</a> and help us develop it.
-You&rsquo;re welcome to use it in your own projects, although you must also
-make available the source code to any such projects.
-<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code
-being used in a Norwegian version of this site.
-</dd>
-<dt>I&rsquo;d prefer code in a different language?</dt>
-<dd>
-VisibleGovernment.ca wrote their own code for
-<a href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a>, which is
-written in GeoDjango and available under an MIT licence at <a
-href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a>.
-Or <a href="http://www.fixmystreet.org.nz/">FixMyStreet.org.nz</a> is written in
-Drupal.
+        mySociety is the project of a registered charity which has grown out of the community of
+        volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>.
+        mySociety&rsquo;s primary mission is to build Internet projects which give people simple, tangible
+        benefits in the civic and community aspects of their lives. Their first project
+        was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your
+        elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity
+        number 1076346.
+    </dd>
+</dl>
+<p>
+    You can find out more about FixMyStreet at <a href="http://www.fixmystreet.com">www.fixmystreet.com</a>.
 </p>
-</dd>
-        <dt>People build things, not organisations. Who <em>actually</em> built it?</dt>
-        <dd>Matthew Somerville and Francis Irving wrote the site,
-Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created
-our pins, Deborah Kerr keeps things up-to-date and does user support,
-Ayesha Garrett designed our posters, and Tom Steinberg managed it all.
-
-Thanks also to
-<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps,
-UK postcodes, and UK addresses &ndash; data &copy; Crown copyright, all
-rights reserved, Ministry of Justice 100037819&nbsp;2008),
-Yahoo! for their BSD-licensed JavaScript libraries, the entire free software
-community (this particular project was brought to you by Perl, PostgreSQL,
-and the number 161.290) and <a
-href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all
-our servers).
+<p>&nbsp;<p>
 
-Let us know if we&rsquo;ve missed anyone.</dd>
-    </dl>
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