[EastSussex] FAQ text

1 files changed, 25 insertions, 25 deletions

diff --git a/templates/web/eastsussex/faq/faq-en-gb.html b/templates/web/eastsussex/faq/faq-en-gb.html
index 42c32e0b0..7356389cd 100755
--- a/templates/web/eastsussex/faq/faq-en-gb.html
+++ b/templates/web/eastsussex/faq/faq-en-gb.html
@@ -2,34 +2,34 @@
 
 <h1> Frequently Asked Questions </h1>
 
-<p>These pages are for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing, such as the following (<a href="http://www.eastsussex.gov.uk/atoz/default.aspx?index=a">See the full list</a>):</p>
+<p>These pages are for reporting problems on the road that need attention, such as:
 <ul>
-    <li>abandoned vehicles
-    <li>graffiti
-    <li>flytipping and dumped rubbish
-    <li>street cleaning, such as dog fouling and street sweeping
-    <li>unlit lamp posts
     <li>potholes
+    <li>pavements
+    <li>street lights
+    <li>signs and bollards
+    <li>flooding
+    <li>overhanging bushes and trees
     </ul>
-<p> Note that though most of these services are provided by East Sussex County Council, while FixMyStreet will forward some categories of issue to the appropriate District Council. </p>
+<p> For services that are not provided by East Sussex County Council, FixMyStreet will forward your report to the appropriate local authority.  For example, these types of problems will be sent to the district or borough council:</p>
 
-<dl>
-    <dt>What issues can&rsquo;t be reported here?</dt>
-    <dd><p>The following problems should be reported via
-    <a href="http://www.eastsussex.gov.uk/atoz/forms/default.aspx?index=abc">our A-Z of forms</a>:</p>
-    <ul>
-    <li>missed rubbish or recycling collections
-    <li>anti-social behaviour
-    <li>noise pollution or barking dogs
-    <li>fires and smoke/smell pollution
-    <li>proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
-    <li>complaining about your neighbours
-    <li>complaining or commenting about the council
-    </ul>
+<ul>
+    <li>missed bin collection
+    <li>graffiti
+    <li>street cleaning, including dog fouling and street sweeping
+    <li>fly tipping
+</ul>
 
-    </dd>
+<p>The following issues should be reported directly to the police:</p>
+
+<ul>
+    <li> abandoned vehicles
+    <li> anti-social behaviour
+    <li> criminal behaviour
+</ul>
 
-    <dt><a name="emergencies"></a>Reporting emergencies (Out of Hours)</dt>
+<dl>
+    <dt><a name="emergencies"></a>Reporting emergencies and out of hours service</dt>
     <dd>
     <p> Please do not report problems which present an immediate risk to life, for example missing manhole covers or a fallen lamp column. </p>
     <p> Issues reported via the website are only actioned during office hours. 
@@ -45,8 +45,8 @@ a map of that area. You can view problems already reported in that area,
 or report ones of your own by clicking on the map at the location of
 the problem.</dd>
         <dt>How are the problems solved?</dt>
-        <dd>They are reported directly to us so we can then resolve the problem.
-        You can also discuss the problem on the website with others if you wish.</dd>
+        <dd>They are reported directly to East Sussex County Council.
+        You can also discuss the problem on the website with other customers if you wish.</dd>
 
         <dt>Do you remove silly or illegal content?</dt>
         <dd>East Sussex County Council and FixMyStreet are not responsible for the content and accuracy
@@ -71,7 +71,7 @@ by a user of the site.</dd>
     </dd>
 
     <dt>Can I use these pages to report problems outside of the East Sussex area?</dd>
-    <dd>Yes, if you enter a postcode or address outside the borough you will be re-directed to the main FixMyStreet site that will enable you to report problems elsewhere. FixMyStreet will forward these on to the relevant council.</dd>
+    <dd>Yes, if you enter a postcode or address outside the county you will be re-directed to the main FixMyStreet site that will enable you to report problems elsewhere. FixMyStreet will forward these on to the relevant council.</dd>
 
     <dt>The site is powered by FixMyStreet, who are they?</dt>
         <dd>FixMyStreet was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>.