diff options
| author | Edmund von der Burg <evdb@mysociety.org> | 2013-09-06 12:48:58 +0100 |
|---|---|---|
| committer | Edmund von der Burg <evdb@mysociety.org> | 2013-09-10 15:40:08 +0100 |
| commit | bf2536092a8f63b1d181696c719f07bca34bbaca (patch) | |
| tree | be86723dcfe9fbfae4ec11af1d4a03cef1dcd104 | |
| parent | f5fb104c8a30a01d3783f8e2f6dc784e2e672810 (diff) | |
Add note about emails not coming through
| -rw-r--r-- | notes/trouble_shooting.md | 10 |
1 files changed, 10 insertions, 0 deletions
diff --git a/notes/trouble_shooting.md b/notes/trouble_shooting.md index 9d8d38f13..f5bfe1f06 100644 --- a/notes/trouble_shooting.md +++ b/notes/trouble_shooting.md @@ -18,3 +18,13 @@ ALLOWED_COBRANDS: ```` Then a domain like `zurich.fixmystreet.com` will match `fixmystreet` first and that is the cobrand that will be served. + +## Account creation emails not arriving + +Your receiving email servers may be rejecting them because: + +* your VM IP address has been blacklisted +* your ISP blocks outgoing connections to port 25 (mobile broadband providers often do this) +* sender verification has failed (applies to `@mysociety.org` servers) - check that your `DO_NOT_REPLY_EMAIL` conf setting passes sender verification (using your own email address works well). + +Perhaps check the entries in `/var/log/mail.log` to check that the message has been sent by the app, and if it has been possible to send them on. |