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+[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %]
+
+<div class="sticky-sidebar">
+    <aside>
+        <ul class="plain-list">
+            <li><a href="#faq">Frequently Asked Questions</a></li>
+            <li><a href="#practical">Practical Questions</a></li>
+            <li><a href="#organisation">Organisation Questions</a></li>
+            <li><a href="/privacy">Privacy and cookies</a></li>
+            <li><a href="/contact">Contact FixMyStreet</a></li>
+        </ul>
+    </aside>
+</div>
+
+<h1><a name="faq"></a>Frequently Asked Questions</h1>
+    <dl>
+        <dt>What is FixMyStreet?</dt>
+        <dd>FixMyStreet is a site to help people report, view,
+or discuss local problems they&rsquo;ve found to their local council by
+simply locating them on a map. It launched in early February
+2007.</dd>
+
+        <dt>What sort of problems should I report with FixMyStreet?</dt>
+        <dd>FixMyStreet is primarily for reporting things which are
+<strong>broken or dirty or damaged or dumped, and need fixing, cleaning
+or clearing</strong>, such as:
+
+    <ul><li>Abandoned vehicles
+    <li>Dog Fouling
+    <li>Flyposting or graffiti
+    <li>Flytipping or litter
+    <li>Streetcleaning, such as broken glass in a cycle lane
+    <li>Unlit lamposts
+    <li>Potholes
+    </ul>
+    </dd>
+
+    <dt>What isn&rsquo;t FixMyStreet for?</dt>
+    <dd>FixMyStreet is not a way of getting in touch with the council for all
+    issues &ndash; please use FixMyStreet only for problems such as the above. We
+    often route problem reports via cleansing services or highways and so using
+    FixMyStreet for other matters may result in a delay in your report getting
+    to the right department. <strong>You will need to contact the council
+    directly for problems such as</strong>: 
+
+    <ul><li>Anti-social behaviour
+    <li>Any urgent or emergency problems
+    <li>Noise pollution or barking dogs
+    <li>Fires and smoke/smell pollution
+    <li>Missing wheelie bins or recycling boxes or missed rubbish collections
+    <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
+    <li>Complaining about your neighbours
+    <li>Complaining about the council
+    <li>Joy riding, drug taking, animal cruelty, or other criminal activity
+    </ul>
+    <p>Councils often have direct hotlines for these sorts of issues.</p>
+    </dd>
+
+        <dt>Should I report a pothole on this site, or call?</dt>
+<dd>
+<p>Please use the following chart to determine the size of any pot holes being reported and whether to submit a report using this online form or by telephone.
+
+<p>Chart to go here.</p>
+
+</dd>
+
+        <dt>How do I use the site?</dt>
+        <dd>After entering a postcode or location, you are presented
+with a map of that area. You can view problems already reported in that area,
+or report ones of your own simply by clicking on the map at the location of
+the problem.</dd>
+
+        <dt>How are the problems solved?</dt>
+        <dd>They are reported to the council by email. The
+council can then resolve the problem the way they normally would.
+Alternatively, you can discuss the problem on the website with others, and
+then together lobby the council to fix it, or fix it directly yourselves.</dd>
+
+        <dt>Is it free?</dt>
+        <dd>The site is free to use, yes. FixMyStreet is run
+by a registered charity, though, so if you want to make a contribution, <a
+href="https://secure.mysociety.org/donate/">please do</a>.</dd>
+
+    <dt>Can I use FixMyStreet on my mobile?</dt>
+    <dd>
+    <p>The FixMyStreet website should work on your mobile phone, adapting to
+    the size of your screen automatically. We plan to release updated native
+    apps in the near future.
+    <ul>
+    <li><em>iPhone:</em> Our basic app from 2008 is available for download
+    on the App Store:
+    <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>,
+    <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app
+    available from the 
+    <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>.
+    <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the
+    <a href="http://store.ovi.com/content/107557">Ovi Store</a>.
+    </ul>
+    </dd>
+
+    </dl>
+
+    <h2><a name="practical"></a>Practical Questions</h2>
+    <dl>
+        <dt>Do you remove silly or illegal content?</dt>
+        <dd>FixMyStreet is not responsible for the content and accuracy
+of material submitted by its users. We reserve the right to edit or remove any
+problems or updates which we consider to be inappropriate upon being informed
+by a user of the site.</dd>
+
+    <dt>Why does the site use kilometres for measurements?</dt>
+    <dd>Thanks for asking politely &ndash; we never quite understand why some of the rudest
+    emails we receive are on this topic. The British national
+    grid reference system, devised by Ordnance Survey (the British national
+    mapping agency) around the time of the second world war, uses eastings and
+    northings measured in metres and kilometres; the maps we use are from
+    Ordnance Survey and so this is what we use to display distances.
+    There you have it: not everything British is in miles!</dd>
+
+    <dt>Why can&rsquo;t I zoom out more on the reporting map?</dt>
+    <dd>We want to keep FixMyStreet locally focused, so restrict the ability to
+    move radically between areas. The map on Your Reports will let you see all
+    the reports you&rsquo;ve made, wherever they are. If you&rsquo;re from the
+    council then the emailed version of the problem report also contains the
+    closest road and postcode to the pin on the map.</dd>
+
+    <dt>This site is great – why aren&rsquo;t you better publicised?</dt>
+    <dd>As a tiny charity we simply don&rsquo;t have a publicity budget, and we
+    rely on word of mouth to advertise the site. We have a whole <a
+    href="posters/">array of posters, flyers and badges</a> if you&rsquo;d like
+    to publicise us on the web or in your local area, and why not write to your
+    local paper to let them know about us?</dd> </dl>
+    
+    <h2><a name="organisation"></a>Organisation Questions</h2>
+    <dl>
+        <dt>Who built FixMyStreet?</dt>
+        <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>,
+        in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>.
+mySociety is the project of a registered charity which has grown out of the community of
+volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. 
+mySociety&rsquo;s primary mission is to build Internet projects which give people simple, tangible
+benefits in the civic and community aspects of their lives. Our first project
+was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your
+elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety 
+can be contacted by email at <a href="mailto:hello&#64;mysociety.org">hello&#64;mysociety.org</a>,
+or by post at mySociety, 483 Green Lanes, London, N13 4BS, UK.</dd>
+        <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt>
+        <dd>FixMyStreet was originally paid for via the Department for
+        Constitutional Affairs Innovations Fund. It is now funded by a variety of means, from commercial
+        work to <a href="http://www.mysociety.org/donate/">donations</a>.</dd>
+        <dt><a name="nfi"></a>Wasn&rsquo;t this site called Neighbourhood Fix-It?</dt>
+        <dd>Yes, we changed the name mid June 2007. We decided
+Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd>
+        <dt>Do you need any help with the project?</dt>
+        <dd>Yes, we can use help in all sorts of ways, technical or
+non-technical.  Please see our <a
+href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd>
+        <dt>I&rsquo;d like a site like this for my own location/ where&rsquo;s the "source code" to this site?</dt>
+        <dd>
+The software behind this site is open source, and available
+to you mainly under the GNU Affero GPL software license. You can <a
+href="http://github.com/mysociety/fixmystreet">download the
+source code</a> and help us develop it.
+You&rsquo;re welcome to use it in your own projects, although you must also
+make available the source code to any such projects.
+<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code
+being used in a Norwegian version of this site.
+</dd>
+<dt>I&rsquo;d prefer code in a different language?</dt>
+<dd>
+VisibleGovernment.ca wrote their own code for
+<a href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a>, which is
+written in GeoDjango and available under an MIT licence at <a
+href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a>.
+Or <a href="http://www.fixmystreet.org.nz/">FixMyStreet.org.nz</a> is written in
+Drupal.
+</p>
+</dd>
+        <dt>People build things, not organisations. Who <em>actually</em> built it?</dt>
+        <dd>Matthew Somerville and Francis Irving wrote the site,
+Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created
+our pins, Deborah Kerr keeps things up-to-date and does user support,
+Ayesha Garrett designed our posters, and Tom Steinberg managed it all.
+
+Thanks also to
+<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps,
+UK postcodes, and UK addresses &ndash; data &copy; Crown copyright, all
+rights reserved, Ministry of Justice 100037819&nbsp;2008),
+Yahoo! for their BSD-licensed JavaScript libraries, the entire free software
+community (this particular project was brought to you by Perl, PostgreSQL,
+and the number 161.290) and <a
+href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all
+our servers).
+
+Let us know if we&rsquo;ve missed anyone.</dd>
+    </dl>
+[% INCLUDE 'footer.html' pagefooter = 'yes' %]
diff --git a/templates/web/oxfordshire/report/new/councils_text_all.html b/templates/web/oxfordshire/report/new/councils_text_all.html
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+<p>You can use this form to report a problem or to make an enquiry about roads
+and pavements in your area.  All the information you provide here will be sent
+to <strong>[% all_council_names.join( '</strong> or <strong>' ) %]</strong>.
+The subject and details of the problem will be public, plus your name if you
+give us permission. If you report a fault on a road that is not owned by
+Oxfordshire County Council we will pass the report on to the relevant body. 
+
+<p>Our opening hours are 8.30 to 5, Monday to Thursday and 8.30 to 4 on
+Fridays. Please <strong>do not</strong> use this form for reporting
+<strong>emergencies and urgent</strong> problems. You should report these by
+contacting 0845 310 11 11. If your enquiry is related to Highways and is
+outside of our opening hours and cannot wait, please contact Thames Valley
+Police on 101.</p>
+
+<p>Please use <a href="/faq#pothole" target="_blank">our chart</a> to determine
+the size of any pot holes being reported and whether to submit a report using
+this online form or by telephone.</p>
+
diff --git a/templates/web/oxfordshire/report/new/fill_in_details_text.html b/templates/web/oxfordshire/report/new/fill_in_details_text.html
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+Oxfordshire County Council won’t be able to help unless you leave as much
+detail as you can. Please describe the exact location of the problem (e.g. in
+the carriageway), what it is, how long it has been there, a description and a
+photo of the problem if you have one. Please be aware that you can only attach
+one picture so ensure that you provide a picture that clearly shows the
+location not just the fault.
diff --git a/templates/web/oxfordshire/report/new/notes.html b/templates/web/oxfordshire/report/new/notes.html
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+<p>[% loc("Please note:") %]</p>
+
+<ul class="plain-list">
+    <li>[% loc("We will only use your personal information in accordance with our <a href=\"/privacy\">privacy policy.</a>") %]</li>
+    <li>[% loc("Please be polite, concise and to the point.") %]</li>
+    <li>[% loc("Please do not be abusive &mdash; abusing your council devalues the service for all users.") %]</li>
+    <li>[% loc("Writing your message entirely in block capitals makes it hard to read, as does a lack of punctuation.") %]</li>
+    <li>Remember that FixMyStreet is primarily for reporting physical problems that can be fixed. Remember that you can contact Oxfordshire County Council for additional issues that are not covered on this reporting facility.</li>
+</ul>
+