Trigger response templates based on external_status_code

1 files changed, 10 insertions, 3 deletions

diff --git a/perllib/Open311/GetServiceRequestUpdates.pm b/perllib/Open311/GetServiceRequestUpdates.pm
index 8d05a358f..661b039b0 100644
--- a/perllib/Open311/GetServiceRequestUpdates.pm
+++ b/perllib/Open311/GetServiceRequestUpdates.pm
@@ -116,7 +116,7 @@ sub update_comments {
                         problem => $p,
                         user => $self->system_user,
                         external_id => $request->{update_id},
-                        text => $self->comment_text_for_request($request, $p, $state),
+                        text => $self->comment_text_for_request($request, $p, $state, $external_status_code),
                         mark_fixed => 0,
                         mark_open => 0,
                         anonymous => 0,
@@ -183,13 +183,20 @@ sub update_comments {
 }
 
 sub comment_text_for_request {
-    my ($self, $request, $problem, $state) = @_;
+    my ($self, $request, $problem, $state, $external_status_code) = @_;
 
     return $request->{description} if $request->{description};
 
+    my $state_params = {
+        'me.state' => $state
+    };
+    if ($external_status_code) {
+        $state_params->{'me.external_status_code'} = $external_status_code;
+    };
+
     if (my $template = $problem->response_templates->search({
         auto_response => 1,
-        'me.state' => $state
+        -or => $state_params,
     })->first) {
         return $template->text;
     }