diff options
| author | Matthew Somerville <matthew@mysociety.org> | 2013-02-20 20:33:57 +0000 |
|---|---|---|
| committer | Matthew Somerville <matthew@mysociety.org> | 2013-02-20 20:33:57 +0000 |
| commit | 6e87212e860a81cafdbc988d3a46b0e4651221b8 (patch) | |
| tree | 947341d49b5452081431f458b9e59e251b436b3e /templates | |
| parent | 1811793a727a518892b0f2fe4c0fd486b17214af (diff) | |
Update Zurich Help page text.
Diffstat (limited to 'templates')
| -rwxr-xr-x | templates/web/zurich/faq/faq-de-ch.html | 262 |
1 files changed, 76 insertions, 186 deletions
diff --git a/templates/web/zurich/faq/faq-de-ch.html b/templates/web/zurich/faq/faq-de-ch.html index a739f1b74..79b908227 100755 --- a/templates/web/zurich/faq/faq-de-ch.html +++ b/templates/web/zurich/faq/faq-de-ch.html @@ -1,192 +1,82 @@ -[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %] - -<div class="sticky-sidebar"> - <aside> - <ul class="plain-list"> - <li><a href="#faq">Frequently Asked Questions</a></li> - <li><a href="#practical">Practical Questions</a></li> - <li><a href="#organisation">Organisation Questions</a></li> - <li><a href="/privacy">Privacy and cookies</a></li> - </ul> - </aside> -</div> - -<h1><a name="faq"></a>Frequently Asked Questions</h1> - <dl> - <dt>What is FixMyStreet?</dt> - <dd>FixMyStreet is a site to help people report, view, -or discuss local problems they’ve found to their local council by -simply locating them on a map. It launched in early February -2007.</dd> - <dt>What sort of problems should I report with FixMyStreet?</dt> - <dd>FixMyStreet is primarily for reporting things which are -<strong>broken or dirty or damaged or dumped, and need fixing, cleaning -or clearing</strong>, such as: - - <ul><li>Abandoned vehicles - <li>Dog Fouling - <li>Flyposting or graffiti - <li>Flytipping or litter - <li>Streetcleaning, such as broken glass in a cycle lane - [% IF c.cobrand.moniker != 'southampton' %] - <li>Unlit lamposts - [% END %] - <li>Potholes - </ul> - </dd> - - <dt>What isn’t FixMyStreet for?</dt> - <dd>FixMyStreet is not a way of getting in touch with [% c.cobrand.is_council ? 'the' : 'your' %] council for all - issues – please use FixMyStreet only for problems such as the above. We - often route problem reports via cleansing services or highways and so using - FixMyStreet for other matters may result in a delay in your report getting - to the right department. <strong>You will need to contact [% c.cobrand.is_council ? 'the' : 'your' %] council - directly for problems such as</strong>: - - <ul><li>Anti-social behaviour - <li>Any urgent or emergency problems - <li>Noise pollution or barking dogs - <li>Fires and smoke/smell pollution - <li>Missing wheelie bins or recycling boxes or missed rubbish collections - <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. - <li>Complaining about your neighbours - <li>Complaining about the council - <li>Joy riding, drug taking, animal cruelty, or other criminal activity - </ul> - <p>Councils often have direct hotlines for these sorts of issues.</p> - </dd> - - <dt>How do I use the site?</dt> - <dd>After entering a postcode or location, you are presented -with a map of that area. You can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.</dd> - <dt>How are the problems solved?</dt> - <dd>They are reported to the [% IF !c.cobrand.is_council %]relevant[% END %] council by email. The -council can then resolve the problem the way they normally would. -Alternatively, you can discuss the problem on the website with others[% IF c.cobrand.moniker != 'southampton' %], and -then together lobby the council to fix it, or fix it directly yourselves[% END %].</dd> - <dt>Is it free?</dt> - <dd>The site is free to use, yes. FixMyStreet is run -by a registered charity, though, so if you want to make a contribution, <a -href="https://secure.mysociety.org/donate/">please do</a>.</dd> - - <dt>Can I use FixMyStreet on my mobile?</dt> - <dd> - <p>The FixMyStreet website should work on your mobile phone, adapting to - the size of your screen automatically. We plan to release updated native - apps in the near future. - <ul> - <li><em>iPhone:</em> Our basic app from 2008 is available for download - on the App Store: - <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>, - <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app - available from the - <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>. - <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the - <a href="http://store.ovi.com/content/107557">Ovi Store</a>. - </ul> - </dd> - - </dl> - - <h2><a name="practical"></a>Practical Questions</h2> - <dl> - <dt>I’m from a council, where do you send the reports?</dt> - <dd>You can either leave a test report or <a href="/contact">contact us</a> -to find out where reports go at the moment. Also <a href="/contact">contact us</a> -to update the address or addresses we use.</dd> - <dt>I’m from a council, can we have FixMyStreet on our website?</dt> - <dd>Yes you can! We offer branded, hosted versions of FixMyStreet for local council websites. <a href="http://www.mysociety.org/for-councils/fixmystreet/">Full details</a>.</dd> - <dt>Do you remove silly or illegal content?</dt> - <dd>FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. We reserve the right to edit or remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.</dd> - <dt>Why does the site use kilometres for measurements?</dt> - <dd>Thanks for asking politely – we never quite understand why some of the rudest - emails we receive are on this topic. The British national - grid reference system, devised by Ordnance Survey (the British national - mapping agency) around the time of the second world war, uses eastings and - northings measured in metres and kilometres; the maps we use are from - Ordnance Survey and so this is what we use to display distances. - There you have it: not everything British is in miles!</dd> - - <dt>Why can’t I zoom out more on the reporting map?</dt> - <dd>We want to keep FixMyStreet locally focused, so restrict the ability to - move radically between areas. The map on Your Reports will let you see all - the reports you’ve made, wherever they are. If you’re from the - council then the emailed version of the problem report also contains the - closest road and postcode to the pin on the map.</dd> - - <dt>This site is great – why aren’t you better publicised?</dt> - <dd>As a tiny charity we simply don’t have a publicity budget, and we - rely on word of mouth to advertise the site. We have a whole <a - href="posters/">array of posters, flyers and badges</a> if you’d like - to publicise us on the web or in your local area, and why not write to your - local paper to let them know about us?</dd> </dl> - - <h2><a name="organisation"></a>Organisation Questions</h2> +[% INCLUDE 'header.html', title => loc('Hilfe'), bodyclass => 'fullwidthpage' %] + +<h1><a name="faq"></a>Hilfe</h1> + <dl> - <dt>Who built FixMyStreet?</dt> - <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, - in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your -elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety -can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, -or by post at mySociety, 483 Green Lanes, London, N13 4BS, UK.</dd> - <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt> - <dd>FixMyStreet was originally paid for via the Department for - Constitutional Affairs Innovations Fund. It is now funded by a variety of means, from commercial - work to <a href="http://www.mysociety.org/donate/">donations</a>.</dd> - <dt><a name="nfi"></a>Wasn’t this site called Neighbourhood Fix-It?</dt> - <dd>Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd> - <dt>Do you need any help with the project?</dt> - <dd>Yes, we can use help in all sorts of ways, technical or -non-technical. Please see our <a -href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd> - <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> - <dd> -The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can <a -href="http://github.com/mysociety/fixmystreet">download the -source code</a> and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects. -<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code -being used in a Norwegian version of this site. + +<dt>Was ist «Züri wie neu»</dt> +<dd> +«Züri wie neu» ist eine Online-Plattform, über die die Einwohnerinnen und +Einwohner der Stadt Zürich auf Mängel und Schäden der städtischen Infrastruktur +hinweisen können. «Züri wie neu» wird von der Stadtverwaltung moderiert und +transparent geführt. Die Meldungen werden den zuständigen Fachstellen +zugewiesen und innert fünf Arbeitstagen abschliessend beantwortet. Fällt eine +Meldung nicht in den Zuständigkeitsbereich der Stadtverwaltung, wird die +Meldung anonymisiert der zuständigen dritten Stelle per E-Mail zugestellt. +</dd> + +<dt>Welche Probleme kann ich über «Züri wie neu» melden?</dt> +<dd> +<p>Gemeldet werden können sämtliche Schäden an der Infrastruktur der Stadt Zürich. +Dabei kann es sich um ein Loch im Strassenbelag, ein Graffiti am Stadthaus oder +eine durch Vandalen beschädigte Parkbank handeln. + +<p>Es können Probleme zu folgenden Kategorien gemeldet werden: + +<ul> +<li>Abfall / Sammelstellen</li> +<li>Beleuchtung</li> +<li>Graffiti</li> +<li>Spielplatz / Sitzbank</li> +<li>Strasse / Trottoir / Platz</li> +<li>Tiere / Grünflächen</li> +</ul> + +</dd> + +<dt>Was kann ich nicht über «Züri wie neu» melden?</dt> + +<dd> +Mängel die nicht auf Stadtgebiet liegen. +<br>Melden Sie «Züri wie neu» KEINE Notfälle. Die Notrufnummern lauten: +<br>Medizinisch - 144 Polizei - 117 Feuer - 118 Allgemein - 112 </dd> -<dt>I’d prefer code in a different language?</dt> + +<dt>Wie verwende ich die Webseite?</dt> <dd> -VisibleGovernment.ca wrote their own code for -<a href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a>, which is -written in GeoDjango and available under an MIT licence at <a -href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a>. -Or <a href="http://www.fixmystreet.org.nz/">FixMyStreet.org.nz</a> is written in -Drupal. +<p> +Geben Sie zuerst eine Adresse an oder lassen sie ihren Standort automatisch +über den entsprechenden Link lokalisieren. Mittels Mausklick in die danach +angezeigte Karte können Sie den exakten Ort des Mangels angeben. Als letzten +Schritt füllen sie die Felder des Formulars aus und schicken die Meldung ab. </p> +<p> +Weiter können Sie bestehende Meldungen sowie auch die Rückmeldungen der +Verwaltung betrachten. +</p> +</dd> + +<dt>Wie werden die Probleme gelöst?</dt> +<dd> +Die Meldungen werden innerhalb von fünf Arbeitstagen von den dafür zuständigen +Fachstellen bearbeitet und mit einer entsprechenden Rückmeldung versehen. </dd> - <dt>People build things, not organisations. Who <em>actually</em> built it?</dt> - <dd>Matthew Somerville and Francis Irving wrote the site, -Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created -our pins, Deborah Kerr keeps things up-to-date and does user support, -Ayesha Garrett designed our posters, and Tom Steinberg managed it all. - -Thanks also to -<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and <a -href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all -our servers). - -Let us know if we’ve missed anyone.</dd> - </dl> + +<dt>Kann ich «Züri wie neu» auf meinem Smartphone nutzen?</dt> +<dd> +Ja, sowohl über die für mobile Geräte optimierte Webseite, als auch über die +iOS- und Android-App. +</dd> + +<dt>Kann ich auch Probleme ausserhalb von Zürich melden?</dt> +<dd>Nein.</dd> + +<dt>Werden meine E-Mail-Adresse, mein Name und meine Telefonnummer vertraulich behandelt?</dt> +<dd> +Die Kontaktinformationen werden nur stadtintern für Rückfragen verwendet. Sie +werden weder im Internet publiziert noch an Dritte weitergegeben. +</dd> + +</dl> + [% INCLUDE 'footer.html' pagefooter = 'yes' %] |