Update all email templates with new text.

And FixMyStreet.com specific open questionnaire page.

28 files changed, 254 insertions, 168 deletions

diff --git a/templates/email/default/alert-confirm.txt b/templates/email/default/alert-confirm.txt
index 0d23d7733..886b04b00 100644
--- a/templates/email/default/alert-confirm.txt
+++ b/templates/email/default/alert-confirm.txt
@@ -1,13 +1,18 @@
-Subject: Confirm your alert on [% INCLUDE 'site-name.txt' | trim %]
+Subject: Confirm your [% INCLUDE 'site-name.txt' | trim %] alert
 
-Hi,
+Please click on the link below to confirm your [% INCLUDE 'site-name.txt' | trim %] alert.
 
-Please click on the link below to confirm the alert you just
-asked to subscribe to on [% INCLUDE 'site-name.txt' | trim %]:
+   [% token_url %]
 
-    [% token_url %]
+If you can't click the link, copy and paste it to the address bar of your web
+browser.
 
-If you can't click the link, please copy and paste it to the
-address bar of your web browser.
+This confirms that you'd like to receive an email when someone makes a
+[% INCLUDE 'site-name.txt' | trim %] report within your chosen area.
+
+Email alerts are a free service from [% INCLUDE 'site-name.txt' | trim %].
 
 [% INCLUDE 'signature.txt' %]
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/alert-problem-area.txt b/templates/email/default/alert-problem-area.txt
index 3696c87d4..2bcf3fbfc 100644
--- a/templates/email/default/alert-problem-area.txt
+++ b/templates/email/default/alert-problem-area.txt
@@ -1,12 +1,22 @@
-Subject: New problems in <?=$values['area_name']?> on FixMyStreet
+Subject: New <?=$values['site_name']?> reports in <?=$values['area_name']?>
 
-The following new problems have been added within
+The following new <?=$values['site_name']?> reports have been added in
 <?=$values['area_name']?>:
 
 <?=$values['data']?>
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are new problems in
-<?=$values['area_name']?>, please follow this link: 
+
+Unsubscribe?
+
+You asked us to send you an email when someone makes a new <?=$values['site_name']?>
+report in <?=$values['area_name']?>. This is a free service from <?=$values['site_name']?>.
+
+If you no longer wish to receive an email whenever there are new reports in
+<?=$values['area_name']?>, please follow this link:
+
 <?=$values['unsubscribe_url']?>
+
+This email was sent automatically, from an unmonitored email account - so please
+do not reply to it.
diff --git a/templates/email/default/alert-problem-council.txt b/templates/email/default/alert-problem-council.txt
index 5544a2043..8bc9d6d20 100644
--- a/templates/email/default/alert-problem-council.txt
+++ b/templates/email/default/alert-problem-council.txt
@@ -1,11 +1,22 @@
-Subject: New problems reported to <?=$values['area_name']?> on FixMyStreet
+Subject: New <?=$values['site_name']?> reports to <?=$values['area_name']?>
 
-The following new problems have been reported to <?=$values['area_name']?>:
+The following new <?=$values['site_name']?> reports have been sent to
+<?=$values['area_name']?>:
 
 <?=$values['data']?>
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are new problems reported to
-<?=$values['area_name']?>, please follow this link: 
+
+Unsubscribe?
+
+You asked us to send you an email when someone makes a new <?=$values['site_name']?>
+report to <?=$values['area_name']?>. This is a free service from <?=$values['site_name']?>.
+
+If you no longer wish to receive an email whenever there are new reports made to
+<?=$values['area_name']?>, please follow this link:
+
 <?=$values['unsubscribe_url']?>
+
+This email was sent automatically, from an unmonitored email account - so please
+do not reply to it.
diff --git a/templates/email/default/alert-problem-nearby.txt b/templates/email/default/alert-problem-nearby.txt
index 0c88dab5a..3dc562840 100644
--- a/templates/email/default/alert-problem-nearby.txt
+++ b/templates/email/default/alert-problem-nearby.txt
@@ -1,10 +1,22 @@
-Subject: New nearby problems on FixMyStreet
+Subject: New reports on <?=$values['site_name']?>
 
-The following nearby problems have been added:
+The following <?=$values['site_name']?> reports have been made within the area
+you specified:
 
 <?=$values['data']?>
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are nearby problems,
-please follow this link: <?=$values['unsubscribe_url']?>
+
+Unsubscribe?
+
+You asked us to send you an email when someone makes a new <?=$values['site_name']?>
+report within your chosen area. This is a free service from <?=$values['site_name']?>.
+
+If you no longer wish to receive an email whenever there are new reports within
+this area, please follow this link:
+
+<?=$values['unsubscribe_url']?>
+
+This email was sent automatically, from an unmonitored email account - so please
+do not reply to it.
diff --git a/templates/email/default/alert-problem-ward.txt b/templates/email/default/alert-problem-ward.txt
index 9793bcdac..9bcc770b1 100644
--- a/templates/email/default/alert-problem-ward.txt
+++ b/templates/email/default/alert-problem-ward.txt
@@ -1,12 +1,24 @@
-Subject: New problems reported to <?=$values['area_name']?> within <?=$values['ward_name']?> on FixMyStreet
+Subject: New <?=$values['site_name']?> reports to <?=$values['area_name']?> within <?=$values['ward_name']?>
 
-The following new problems have been reported to <?=$values['area_name']?>
+The following new <?=$values['site_name']?> reports have been sent to <?=$values['area_name']?>
 within <?=$values['ward_name']?>:
 
 <?=$values['data']?>
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are new problems reported to
-<?=$values['area_name']?> within <?=$values['ward_name']?>,
-please follow this link: <?=$values['unsubscribe_url']?>
+
+Unsubscribe?
+
+You subscribed to receive an email every time someone makes a new <?=$values['site_name']?>
+report to <?=$values['area_name']?> within <?=$values['ward_name']?>.This is a
+free service from <?=$values['site_name']?>.
+
+If you no longer wish to receive an email whenever there are new reports to
+<?=$values['area_name']?> within <?=$values['ward_name']?>, please follow
+this link:
+
+<?=$values['unsubscribe_url']?>
+
+This email was sent automatically, from an unmonitored email account - so please
+do not reply to it.
diff --git a/templates/email/default/alert-problem.txt b/templates/email/default/alert-problem.txt
index 01e184e0a..edce34931 100644
--- a/templates/email/default/alert-problem.txt
+++ b/templates/email/default/alert-problem.txt
@@ -1,10 +1,21 @@
-Subject: New problems on FixMyStreet
+Subject: New reports on <?=$values['site_name']?>
 
-The following new problems have been added:
+The following new reports have been added to <?=$values['site_name']?>:
 
 <?=$values['data']?>
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are new problems,
-please follow this link: <?=$values['unsubscribe_url']?>
+
+Unsubscribe?
+
+You subscribed to receive an email when someone makes a new <?=$values['site_name']?>
+report. This is a free service from <?=$values['site_name']?>.
+
+If you no longer wish to receive an email whenever there are new <?=$values['site_name']?>
+reports please follow this link:
+
+<?=$values['unsubscribe_url']?>
+
+This email was sent automatically, from an unmonitored email account - so please
+do not reply to it.
diff --git a/templates/email/default/alert-update.txt b/templates/email/default/alert-update.txt
index 1140de1fa..93ba11e01 100644
--- a/templates/email/default/alert-update.txt
+++ b/templates/email/default/alert-update.txt
@@ -1,17 +1,27 @@
-Subject: New updates on problem - '<?=$values['title']?>'
+Subject: New <?=$values['site_name']?> updates on report: '<?=$values['title']?>'
 
-The following updates have been left on this problem:
+You asked us to send you an email every time an update was made to the
+<?=$values['site_name']?> report: <?=$values['title']?>.
+
+The following updates have been left on this report:
 
 <?=$values['data']?>
 
 <?=$values['state_message']?>
 
-To view or reply to these updates, please visit the following URL:
+If you would like to view or reply to these updates, please visit the following URL:
     <?=$values['problem_url']?>
 
-You cannot contact anyone by replying to this email.
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
 
 <?=$values['signature']?>
 
-To stop receiving emails when there are new updates on this problem,
+
+Unsubscribe?
+
+We currently email you whenever someone leaves an update on the
+<?=$values['site_name']?> report: <?=$values['title']?>.
+
+If you no longer wish to receive an email whenever this report is updated,
 please follow this link: <?=$values['unsubscribe_url']?>
diff --git a/templates/email/default/confirm_report_sent.txt b/templates/email/default/confirm_report_sent.txt
index 201888270..735d52027 100644
--- a/templates/email/default/confirm_report_sent.txt
+++ b/templates/email/default/confirm_report_sent.txt
@@ -1,9 +1,25 @@
-Subject: Problem Report Sent: <?=$values['title']?>
+Subject: <?=$values['site_name']?> Report Sent: <?=$values['title']?>
 
-Hi,
+Hello,
 
-Your report about "<?=$values['title']?>" has been sent to <?=$values['bodies_name']?>.
+Thank you for using <?=$values['site_name']?> to submit your report
+"<?=$values['title']?>".
 
-Thanks
+This is to confirm that it has now been sent to <?=$values['bodies_name']?>,
+who should respond to you directly.
+
+Your report is also on <?=$values['url']?>, where others may read, comment or
+offer advice.
+
+You should also feel free to add updates to that page, although note that they
+will not be sent to your council.
+
+If you'd like to update your council, please wait for their reply so that you
+can respond to them directly.
+
+Good luck in getting your problem fixed.
 
 <?=$values['signature']?>
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/login.txt b/templates/email/default/login.txt
index 762407b01..360eb8512 100644
--- a/templates/email/default/login.txt
+++ b/templates/email/default/login.txt
@@ -1,9 +1,13 @@
-Subject: Your FixMyStreet.com account details
+Subject: Your [% INCLUDE 'site-name.txt' | trim %] account details
 
-Please click on the link below to confirm your email address. Then you will be
-able to view your problem reports and manage them more easily.
+Please click on the link below to confirm your email address.
 
 [% c.uri_for_action( 'auth/token', token ) %]
 
+Once you've done this, you'll be able to view and manage all reports and
+updates you've made on [% INCLUDE 'site-name.txt' | trim %].
+
 [% INCLUDE 'signature.txt' %]
 
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/partial.txt b/templates/email/default/partial.txt
index 82bc0cf0e..fb5e17c10 100644
--- a/templates/email/default/partial.txt
+++ b/templates/email/default/partial.txt
@@ -1,13 +1,16 @@
-Subject: Confirm your report on FixMyStreet
+Subject: Confirm your report on [% INCLUDE 'site-name.txt' | trim %]
 
-Hi [% report.name || report.email %],
+Hello [% report.name || report.email %],
 
-To confirm the report you have uploaded to FixMyStreet via
-[% report.service %], and to check or add any details,
-please visit the following URL:
+To confirm the report you have uploaded to [% INCLUDE 'site-name.txt' | trim %]
+via [% report.service %], and to check or add any details, please visit the
+following URL:
 
 [% token_url %]
 
 Thanks!
 
 [% INCLUDE 'signature.txt' %]
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/problem-confirm.txt b/templates/email/default/problem-confirm.txt
index 3a6bbe03a..ab4870bb1 100644
--- a/templates/email/default/problem-confirm.txt
+++ b/templates/email/default/problem-confirm.txt
@@ -1,19 +1,31 @@
-Subject: Confirm your problem on [% INCLUDE 'site-name.txt' | trim %]
+Subject: Confirm your report on [% INCLUDE 'site-name.txt' | trim %]
 
-Hi [% report.name %],
+Hello [% report.name %],
 
-Please click on the link below to confirm the problem you just
-added to [% INCLUDE 'site-name.txt' | trim %]:
+Please click on the link below to confirm that you want to send your report to
+[% report.body %]. Note that your report will also appear on the [% INCLUDE 'site-name.txt' | trim %]
+website:
 
 [% token_url %]
 
-If your email program does not let you click on this link,
-copy and paste it into your web browser and press return.
+If your email program does not let you click on this link, copy and paste it
+into your web browser and press return.
 
 Your problem had the title:
+
 [% report.title %]
 
 And details:
+
 [% report.detail %]
 
+If you no longer wish to send this report, please take no further action.
+
+Thank you for submitting a report through [% INCLUDE 'site-name.txt' | trim %].
+
+
+
 [% INCLUDE 'signature.txt' %]
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/questionnaire.txt b/templates/email/default/questionnaire.txt
index 88d4cc1b5..4257792da 100644
--- a/templates/email/default/questionnaire.txt
+++ b/templates/email/default/questionnaire.txt
@@ -1,23 +1,24 @@
-Subject: FixMyStreet questionnaire about '<?=$values['title']?>'
+Subject: Questionnaire about your <?=$values['site_name']?> report: '<?=$values['title']?>'
 
-Hi <?=$values['name']?>,
+Hello <?=$values['name']?>,
 
-<?=$values['created']?> ago, you left a problem on FixMyStreet
-with the details provided at the end of this email. To keep our
-site up to date and relevant, we'd appreciate it if you could
-follow the link below and fill in our short questionnaire
+<?=$values['created']?> ago, you reported a problem using <?=$values['site_name']?>.
+
+The details of that report are at the end of this email.
+
+To keep <?=$values['site_name']?> up to date and relevant, we'd appreciate it
+if you could follow the link below and fill in our short questionnaire
 updating the status of your problem:
 
     <?=$values['url']?>
 
-Please do not reply to this email; there is a public comment
-box on the questionnaire.
-
 <?=$values['signature']?>
 
-Your problem was as follows:
+Your report was as follows:
 
 <?=$values['title']?>
 
 <?=$values['detail']?>
 
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/reply-autoresponse b/templates/email/default/reply-autoresponse
index f984c66b0..5751dc524 100644
--- a/templates/email/default/reply-autoresponse
+++ b/templates/email/default/reply-autoresponse
@@ -1,23 +1,39 @@
 Subject: Automatic reply to your message to FixMyStreet
 
-Hi,
+Hello,
 
-This is an automatic response to your email; your email has not been delivered.
+You are receiving this message because you have tried to reply to an automated
+email from FixMyStreet.
 
-If you're replying to an email about a report update, please visit
-the URL given in the email in order to leave a reply. You cannot
-reply to an update via email.
+This is an automatic response to your email.
 
-If you are trying to confirm something, such as a report or an email
-alert, please click the link in the email that we sent you, or, if
-you cannot click the link, copy and paste it into the address bar of
-your web browser.
+If you are trying to contact your council about a report you have made, please
+search your email for their latest communication (or auto-reply), and respond
+to that.
 
-If you're trying to unsubscribe from an email alert, there is an
-unsubscribe link at the bottom of the email.
+Alternatively, if you would like your comment to be published on our website,
+you can post it as an update to the original report. Note, however, that updates
+are not sent to the council - they are a way for residents to discuss local
+problems and offer advice or support. With this in mind, you may wish to both
+update your original report, and chase your council via email.
 
-If you have a question or comment about the site, please send your
-email to team@fixmystreet.com
+If you would like to respond to our question about whether your problem has
+been fixed, please follow the link in the email we sent you.
+
+If you are trying to reply to an update someone has left on your report, please
+visit your report page on FixMyStreet and enter your response in the 'update'
+box.
+
+If you are trying to confirm a report or an email alert, please click the link
+in the email that we sent you, or, if you cannot click the link, copy and paste
+it into the address bar of your web browser.
+
+If you're trying to unsubscribe from an email alert, there is an unsubscribe
+link at the bottom of the email.
+
+All the best,
 
-Yours,  
 The FixMyStreet team
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/default/signature.txt b/templates/email/default/signature.txt
index 69ee38767..f94250564 100644
--- a/templates/email/default/signature.txt
+++ b/templates/email/default/signature.txt
@@ -1,2 +1,3 @@
-Yours,  
+All the best,
+
 The FixMyStreet team
diff --git a/templates/email/default/submit-brent.txt b/templates/email/default/submit-brent.txt
index 75a954765..44c9ad744 100644
--- a/templates/email/default/submit-brent.txt
+++ b/templates/email/default/submit-brent.txt
@@ -39,5 +39,5 @@ also welcome any other feedback you may have.
 
 FixMyStreet is now available for full integration into council
 websites, making life easier for both you and your residents.
-Read more here: http://www.mysociety.org/for-councils/fixmystreet/
+Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/
 
diff --git a/templates/email/default/submit-example.txt b/templates/email/default/submit-example.txt
index 4956a7a93..117584467 100644
--- a/templates/email/default/submit-example.txt
+++ b/templates/email/default/submit-example.txt
@@ -57,5 +57,5 @@ feedback you may have.
 
 FixMyStreet is now available for full integration into council
 websites, making life easier for both you and your residents.
-Read more here: http://www.mysociety.org/for-councils/fixmystreet/
+Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/
 
diff --git a/templates/email/default/submit.txt b/templates/email/default/submit.txt
index 6066a7b68..2a2eae3e6 100644
--- a/templates/email/default/submit.txt
+++ b/templates/email/default/submit.txt
@@ -39,5 +39,5 @@ also welcome any other feedback you may have.
 
 FixMyStreet is now available for full integration into council
 websites, making life easier for both you and your residents.
-Read more here: http://www.mysociety.org/for-councils/fixmystreet/
+Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/
 
diff --git a/templates/email/default/update-confirm-donotsend.txt b/templates/email/default/update-confirm-donotsend.txt
new file mode 100644
index 000000000..bbeffef6e
--- /dev/null
+++ b/templates/email/default/update-confirm-donotsend.txt
@@ -0,0 +1,3 @@
+Note that we do not send updates to [% update.problem.body %] - they are
+intended as a place for [% INCLUDE 'site-name.txt' | trim %] users to
+discuss, support, and offer advice.
diff --git a/templates/email/default/update-confirm.txt b/templates/email/default/update-confirm.txt
index beefac9c1..039a3bb39 100644
--- a/templates/email/default/update-confirm.txt
+++ b/templates/email/default/update-confirm.txt
@@ -1,17 +1,21 @@
 Subject: Confirm your update on [% INCLUDE 'site-name.txt' | trim %]
 
-Hi [% update.name %],
+Hello [% update.name %],
 
-Please click on the link below to confirm the update you just
-wrote:
+Please click on the link below to confirm your update on [% INCLUDE 'site-name.txt' | trim %]:
 
 [% token_url %]
 
-If your email program does not let you click on this link,
-copy and paste it into your web browser and press return.
+If your email program does not let you click on this link, copy and paste it
+into your web browser and press return.
 
 Your update reads:
 
 [% update.text %]
 
+[% INCLUDE 'update-confirm-donotsend.txt' %]
+
 [% INCLUDE 'signature.txt' %]
+
+This email was sent automatically, from an unmonitored email account - so
+please do not reply to it.
diff --git a/templates/email/fixmystreet/alert-problem-area.txt b/templates/email/fixmystreet/alert-problem-area.txt
deleted file mode 100644
index 736e45143..000000000
--- a/templates/email/fixmystreet/alert-problem-area.txt
+++ /dev/null
@@ -1,14 +0,0 @@
-Subject: New problems in <?=$values['area_name']?> on FixMyStreet
-
-The following new problems have been added within
-<?=$values['area_name']?>:
-
-<?=$values['data']?>
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are new problems in
-<?=$values['area_name']?>, please follow this link: 
-<?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/alert-problem-council.txt b/templates/email/fixmystreet/alert-problem-council.txt
deleted file mode 100644
index 65b11aceb..000000000
--- a/templates/email/fixmystreet/alert-problem-council.txt
+++ /dev/null
@@ -1,13 +0,0 @@
-Subject: New problems reported to <?=$values['area_name']?> on FixMyStreet
-
-The following new problems have been reported to <?=$values['area_name']?>:
-
-<?=$values['data']?>
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are new problems reported to
-<?=$values['area_name']?>, please follow this link: 
-<?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/alert-problem-nearby.txt b/templates/email/fixmystreet/alert-problem-nearby.txt
deleted file mode 100644
index 17d792a12..000000000
--- a/templates/email/fixmystreet/alert-problem-nearby.txt
+++ /dev/null
@@ -1,12 +0,0 @@
-Subject: New nearby problems on FixMyStreet
-
-The following nearby problems have been added:
-
-<?=$values['data']?>
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are nearby problems,
-please follow this link: <?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/alert-problem-ward.txt b/templates/email/fixmystreet/alert-problem-ward.txt
deleted file mode 100644
index dc7a02b9b..000000000
--- a/templates/email/fixmystreet/alert-problem-ward.txt
+++ /dev/null
@@ -1,14 +0,0 @@
-Subject: New problems reported to <?=$values['area_name']?> within <?=$values['ward_name']?> on FixMyStreet
-
-The following new problems have been reported to <?=$values['area_name']?>
-within <?=$values['ward_name']?>:
-
-<?=$values['data']?>
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are new problems reported to
-<?=$values['area_name']?> within <?=$values['ward_name']?>,
-please follow this link: <?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/alert-problem.txt b/templates/email/fixmystreet/alert-problem.txt
deleted file mode 100644
index 12af205f1..000000000
--- a/templates/email/fixmystreet/alert-problem.txt
+++ /dev/null
@@ -1,12 +0,0 @@
-Subject: New problems on FixMyStreet
-
-The following new problems have been added:
-
-<?=$values['data']?>
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are new problems,
-please follow this link: <?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/alert-update.txt b/templates/email/fixmystreet/alert-update.txt
deleted file mode 100644
index 7cbf26c44..000000000
--- a/templates/email/fixmystreet/alert-update.txt
+++ /dev/null
@@ -1,19 +0,0 @@
-Subject: New updates on problem - '<?=$values['title']?>'
-
-The following updates have been left on this problem:
-
-<?=$values['data']?>
-
-<?=$values['state_message']?>
-
-To view or reply to these updates, please visit the following URL:
-    <?=$values['problem_url']?>
-
-You cannot contact anyone by replying to this email.
-
--------
-
-<?=$values['signature']?>
-
-To stop receiving emails when there are new updates on this problem,
-please follow this link: <?=$values['unsubscribe_url']?>
diff --git a/templates/email/fixmystreet/signature.txt b/templates/email/fixmystreet/signature.txt
new file mode 100644
index 000000000..67906ac2f
--- /dev/null
+++ b/templates/email/fixmystreet/signature.txt
@@ -0,0 +1,11 @@
+All the best,
+
+The FixMyStreet team
+
+http://www.FixMyStreet.com  
+Twitter: https://twitter.com/FixMyStreet  
+Facebook: http://www.facebook.com/fixmystreet
+
+Problems? questions?
+
+Visit http://www.fixmystreet.com/faq
diff --git a/templates/email/fixmystreet/update-confirm-donotsend.txt b/templates/email/fixmystreet/update-confirm-donotsend.txt
new file mode 100644
index 000000000..2e04dc0bf
--- /dev/null
+++ b/templates/email/fixmystreet/update-confirm-donotsend.txt
@@ -0,0 +1,8 @@
+[% IF update.problem.bodies_str != 2482 AND update.problem.bodies_str != 2347 %]
+Note that we do not send updates to [% update.problem.body %] - they are
+intended as a place for [% INCLUDE 'site-name.txt' | trim %] users to
+discuss, support, and offer advice.
+[% ELSE %]
+This update will be sent to [% update.problem.body %] and will
+also be displayed on the [% INCLUDE 'site-name.txt' | trim %] website.
+[% END %]
diff --git a/templates/web/fixmystreet/questionnaire/completed-open.html b/templates/web/fixmystreet/questionnaire/completed-open.html
index f39083cce..ff19134be 100644
--- a/templates/web/fixmystreet/questionnaire/completed-open.html
+++ b/templates/web/fixmystreet/questionnaire/completed-open.html
@@ -3,10 +3,30 @@
 Thank you very much for filling in our questionnaire.
 </p>
 [% ELSE %]
+    [% IF c.cobrand.moniker == 'fixmystreet' %]
+    <p style="font-size:150%">We&rsquo;re sorry to hear that your problem hasn't been fixed.</p>
+
+    <p>
+    FixMyStreet helps you send a report to your council, but we're not responsible for fixing things.
+    If you'd like to chase your issue, please search your inbox for the latest reply, or auto-reply
+    from your council, and respond to that.
+    </p>
+
+    <p>
+    Meanwhile, if you're getting nowhere, you might consider writing to your local councillor or other
+    representative to see if they can help.
+    </p>
+
+    <p>
+    You can do this on <a href="https://www.writetothem.com/">https://www.writetothem.com/</a>, another
+    useful mySociety website.
+    </p>
+    [% ELSE %]
 [% loc('<p style="font-size:150%">We&rsquo;re sorry to hear that. We have two
 suggestions: why not try <a href="http://www.writetothem.com/">writing direct
 to your councillor(s)</a> or, if it&rsquo;s a problem that could be fixed by
 local people working together, why not
 <a href="http://www.pledgebank.com/new">make and publicise a pledge</a>?
 </p>' ) %]
+    [% END %]
 [% END %]