[Rutland] add a Rutland specific FAQ.

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+[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %]
+
+<div class="sticky-sidebar">
+    <aside>
+        <ul class="plain-list">
+            <li><strong>Frequently Asked Questions</strong</li>
+            <li><a href="/privacy">Privacy and cookies</a></li>
+            <li><a href="https://www.rutland.gov.uk/my-council/contact-us/">Contact Rutland County Council</a></li>
+        </ul>
+    </aside>
+</div>
+
+<h1><a name="faq"></a>Frequently Asked Questions</h1>
+<dl>
+    <dt>How can I report a pothole, street or road problem?</dt>
+    <dd>
+        <p>
+            This easy to use web site is designed to help Rutland residents to report,
+            view, or discuss local highway faults, including potholes, directly and quickly
+            to us by simply locating them on a map. You can do this by using your computer
+            or your mobile phone.
+        </p>
+        <p>
+            Please report one problem at a time; you will be given an opportunity at the end
+            to report another problem using the personal details previously entered.
+        </p>
+    </dd>
+
+    <dt>What sort of problems can I report?</dt>
+    <dd>
+        <p>
+            You can report faults linked to amenities or problems that are broken or dirty,
+            damaged or dumped, or need fixing, cleaning or clearing such as:
+        </p>
+        <ul>
+            <li>Abandoned vehicles
+            <li>Dog Fouling
+            <li>Flyposting or graffiti
+            <li>Flytipping or litter
+            <li>Streetcleaning, such as broken glass in a cycle lane
+            <li>Unlit lampposts
+            <li>Potholes
+        </ul>
+    </dd>
+    <dt>What isn&rsquo;t it for?</dt>
+    <dd>
+        <p>
+            The web site is not a way of getting in touch with the council for all issues
+            — please use it only for problems highlighted above.
+        </p>
+        <p>
+            As we often route problems via our cleansing services or highways departments,
+            using the site for other matters may result in a delay in your report getting
+            to the right people.
+        </p>
+        <div style="margin-left:1.5em;">
+            <p>
+                <strong>You will need to contact the county council directly for</strong>:
+            </p>
+            <ul>
+                <li>Any urgent or emergency problems
+                <li>Complaining about the council
+                <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
+            </ul>
+        </div>
+    </dd>
+
+    <dt>How do I use the reporting tool on the site?</dt>
+    <dd>
+        <p>
+            After entering a postcode or location, you will then be presented with a map of
+            that area. You can then view problems already reported in that area, or report new
+            ones of your own simply by clicking on the map at the location of the problem.
+        </p>
+    </dd>
+
+    <dt>How are the problems solved?</dt>
+    <dd>
+        <p>
+            They are reported to us automatically. We then resolve the problem the way we
+            normally would and update the fault on the map.
+        </p>
+    </dd>
+
+    <dt>What does the map show?</dt>
+    <dd>
+        <p>
+            The map shows all faults submitted online. You can view the exact location of
+            each fault and see its current status.
+        </p>
+    </dd>
+
+    <dt>What updates will I receive?</dt>
+    <dd>
+        <p>
+            When you record a fault you can sign up to receive updates and you will
+            receive an initial email to acknowledge the report.
+        </p>
+        <p>
+            You will then receive an email every time that fault is updated. This could be when
+            a member of the public posts an update onto the fault or when we post a status update.
+        </p>
+        <p>
+            Road problems that are the responsibility of our Highways department, such as potholes,
+            will receive automatic updates at different stages. You will receive an email when the
+            problem has been inspected and another one when the fault is fixed.
+        </p>
+        <p>
+            Some faults may be marked as referred when they are not the responsibility of Rutland County Council.
+        </p>
+        <p>
+            All of these updates will also be posted on the mapped fault so that anyone can see the status of any
+            fault recorded by clicking on it on the map.
+        </p>
+    </dd>
+
+    <dt>How can I get an update on a fault?</dt>
+    <dd>
+        <p>
+            When you record a fault you can sign up to receive updates. You will then receive an initial
+            email to acknowledge the report. In time, you will receive a further email when the problem is
+            assigned for inspection, one if the problem needs to be referred to another department or
+            organisation, and a final email when it is fixed or requires no further work.
+        </p>
+        <p>
+            These updates will also be posted on the mapped fault so that anyone can see the status of
+            any fault recorded by clicking on it on the map.
+        </p>
+    </dd>
+
+    <dt>Can I report a fault on my mobile?</dt>
+    <dd>
+        <p>
+            Yes, you can view our website on your phone or tablet and it will automatically adapt to the
+            size of your screen.
+        </p>
+    </dd>
+</dl>
+
+<dl>
+    <dt>Inappropriate use</dt>
+    <dd>
+        <p>
+            Rutland County Council is not responsible for the content and
+            accuracy of material submitted by its users. Rutland County Council will monitor
+            this website for instances of inappropriate use, and reserves the right to moderate
+            comments if such instances occur.
+        </p>
+    </dd>
+
+    <dt>Why does the site use kilometres for measurements?</dt>
+    <dd>
+        <p>
+            The maps are from Ordnance Survey who based their grid reference
+            system on measurements in metres and kilometres.
+        </p>
+    </dd>
+
+    <dt>How do I report a fault outside of Rutland?</dt>
+    <dd>
+        <p>
+            The map only shows locations within Rutland to keep it locally focussed.
+        </p>
+    </dd>
+</dl>
+
+<p>
+    You can find out more about FixMyStreet at <a href="https://www.fixmystreet.com">www.fixmystreet.com</a>.
+</p>
+<p>&nbsp;<p>
+
+[% INCLUDE 'footer.html' pagefooter = 'yes' %]