diff options
| -rw-r--r-- | templates/web/fixmybarangay/faq/faq-en-gb.html | 54 |
1 files changed, 43 insertions, 11 deletions
diff --git a/templates/web/fixmybarangay/faq/faq-en-gb.html b/templates/web/fixmybarangay/faq/faq-en-gb.html index 320a7528e..771569e23 100644 --- a/templates/web/fixmybarangay/faq/faq-en-gb.html +++ b/templates/web/fixmybarangay/faq/faq-en-gb.html @@ -54,7 +54,8 @@ the problem.</dd> <dd> You can use your email address and set a password right away, but your account won't be enabled as a <em>staff account</em> until one of the - system administrators has checked it. TODO: contact details. + system administrators has checked it. If you're not sure who to contact, try + <a href="mailto:[% c.config.CONTACT_EMAIL %]">[% c.config.CONTACT_EMAIL %]</a>. </dd> <dt>I've forgotten my password, what do I do?</dt> <dd> @@ -68,10 +69,32 @@ the problem.</dd> or quit the browser (just closing the window without quitting the browser is not enough). </dd> <dt>Reporting</dt> - <dd>TODO</dd> + <dd><p> + To make a new report, start by clicking on the button for either barangay <em>BSN</em> or <em>Luz</em>. + </p> + <ul> + <li> + <strong>To create a standalone report</strong> simply click on the map where the problem is. + </li> + <li> + <strong>To create a report from a text message</strong> log into Message Manager (see below), + then select the message you want to use (click on the radio button). When the message has gone + green, you can click on the map and the message will automatically be used to create the report. + You can edit the text, but that report will be associated with that incoming message. + </li> + </ul> + <p> + Once you've placed the pin, but before you press <em>Submit</em>, you can drag or reposition the pin + if you want to change its position. + </p> + <p> + Choose the category for this report ‐ obviously, this helps FixMyBarangay decide to which + department the report will be sent. + </p> + </dd> <dt>How do I see the SMS messages people have sent?</dt> - <dd>When you look at the barangay problems, click on "Problems via text" - (or, if you're viewing a specific report, click "Show messages") to see the + <dd>When you look at the barangay problems, click on <em>Problems via text</em> + (or, if you're viewing a specific report, click <em>Show messages</em>) to see the currently available messages. You'll need a username and password for the Message Manager (your manager will have told you what these are). Note that you can only see messages that have not yet been used to @@ -82,31 +105,40 @@ the problem.</dd> No, it's a separate account (some FMB users don't have any access to the SMS messages). Your manager will tell you what your login for Message Manager system is, if you have one. </dd> - <dt>I tried to work with a message but it said "lock not granted". What's up?</dt> + <dt>I tried to work with a message but it said "Someone is working with that message right now!" What's up?</dt> <dd> - This means another staff member is working on the message. To prevent you both creating + This means another staff member has a "lock" on the message. To prevent you both creating a report, or sending a reply, we use a first-come-first-serve locking mechanism. Collisions like this are rare, but if they do happen, try again a few minutes later because the lock may have expired by then. </dd> <dt>Can I delete a message?</dt> <dd> - Yes. Click on the red cross when you hover over it (although really you're only hiding it). - You need an <em>administrator</em> account in the Message Manager to be able to see the + Yes. Click on the red cross when you hover over it (although really you're only hiding it so + it never gets shown within FixMyBarangay). + You need a manager's account in the Message Manager to be able to see any messages that have been hidden, so hiding them is as good as deleting them. </dd> <dt>It looks like an incoming message is wrongly shown as a reply. Can I fix it?</dt> <dd> FixMyBarangay tries to recognise SMS replies, and automatically matches them to the right thread. If it - gets this wrong, the reply may appear as a new "available" message, or a new message might be - mistaken for a reply. You need to ask an administrator to log into Message Manager to sort this out for you. + gets this wrong you can click on the <em>detach</em> button. The message will then be a new "available" + message. If Message Manager got it wrong the other way round, and missed a reply, you can fix this too + but you need to log into Message Manager with a manager's account to do it. </dd> <dt>How do the replies get back to the original sender?</dt> <dd> Although you're replying from within FixMyBarangay, the replies are sent by SMS. - There may be a delay of a few minutes between the moment you press <strong>reply</strong> + There may be a delay of a several minutes between the moment you press <strong>reply</strong> and the message's arrival. </dd> + <dt>How can I tell the original sender their problem has been fixed?</dt> + <dd> + Go to the report. If the report is marked "this report was submitted by SMS", you can send a reply. + Click on <em>Show Messages</em>. When the messages appear, click on <em>Show messages for + <strong>this</strong> report</em>. Hover over the message you want to send the message to, and + click <em>Reply</em>. + </dd> <h2><a name="organisation"></a>Organisation Questions</h2> <dl> |