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diff --git a/templates/web/oxfordshire/faq/faq-en-gb.html b/templates/web/oxfordshire/faq/faq-en-gb.html index 02dd23cd9..0fb2cc125 100755 --- a/templates/web/oxfordshire/faq/faq-en-gb.html +++ b/templates/web/oxfordshire/faq/faq-en-gb.html @@ -15,15 +15,26 @@ <h1><a name="faq"></a>Frequently Asked Questions</h1> <dl> <dt>What is FixMyStreet?</dt> - <dd>FixMyStreet is a site to help people report, view, + <dd> + <p> + FixMyStreet is a site to help people report, view, or discuss local problems they’ve found to their local council by simply locating them on a map. It launched in early February -2007.</dd> +2007. + </p> + <p> + We have now integrated with the Oxfordshire County Council website + to make it easier to report highways faults. + </p> + </dd> <dt>What sort of problems should I report with FixMyStreet?</dt> - <dd>FixMyStreet is primarily for reporting things which are + <dd> + <p> + FixMyStreet is primarily for reporting things which are <strong>broken or dirty or damaged or dumped, and need fixing, cleaning or clearing</strong>, such as: + </p> <ul><li>Abandoned vehicles <li>Dog Fouling @@ -40,38 +51,44 @@ or clearing</strong>, such as: issues – please use FixMyStreet only for problems such as the above. We often route problem reports via cleansing services or highways and so using FixMyStreet for other matters may result in a delay in your report getting - to the right department. <strong>You will need to contact the council - directly for problems such as</strong>: + to the right department. + + <p> + <strong>You will need to contact the county council + directly for</strong>: + </p> + <ul> + <li>Any urgent or emergency problems + <li>Complaining about the council + <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. + </ul> + + <p> + <strong>You will need to contact your district council directly for problems such as:</strong>: + </p> <ul><li>Anti-social behaviour - <li>Any urgent or emergency problems <li>Noise pollution or barking dogs <li>Fires and smoke/smell pollution <li>Missing wheelie bins or recycling boxes or missed rubbish collections <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. <li>Complaining about your neighbours - <li>Complaining about the council <li>Joy riding, drug taking, animal cruelty, or other criminal activity </ul> - <p>Councils often have direct hotlines for these sorts of issues.</p> - </dd> - <dt><a name="pothole"></a>Should I report a pothole on this site, or call?</dt> -<dd> -<p>Please use the following chart to determine the size of any pot holes being -reported and whether to submit a report online or by telephone.</p> - -<ul> -<li>Depth of a milk bottle, <em>or</em> size of a dustbin lid? <strong>Call</strong>. -<li>Depth of a golf/ping pong ball? <strong>Report online</strong> -<li>Depth of a tennis ball, size of a dinner plate, <em>and</em> on a busy carriageway? <strong>Call</strong> -<li>Depth of a tennis ball, otherwise? <strong>Report online</strong> -<li>Depth of a coke can, on a pathway or busy carriageway? <strong>Call</strong> -<li>Depth of a coke can, size of a dinner plate, on a quiet carriageway? <strong>Call</strong> -<li>Depth of a coke can, otherwise? <strong>Report online</strong> -</ul> + </dd> -</dd> + <dt><a name="pothole"></a>Should I report a pothole on this site, or call?</dt> + <dd> + <p><strong>You must call us on 0845 310 1111 to report the pothole if it is:</strong></p> + <ul> + <li>The depth of a milk bottle + <li>The size of a dustbin lid + <li>The depth of a tennis ball, size of a dinner plate <strong>and</strong> on a busy carriageway + <li>The depth of a coke can on a pathway or busy carriageway + <li>The depth of a coke can <strong>and</strong> size of a dinner plate on a quiet carriageway + </ul> + </dd> <dt>How do I use the site?</dt> <dd>After entering a postcode or location, you are presented @@ -85,6 +102,9 @@ council can then resolve the problem the way they normally would. Alternatively, you can discuss the problem on the website with others, and then together lobby the council to fix it, or fix it directly yourselves.</dd> + <dt>What updates will I receive?</dt> + <dd>If you sign up to receive updates you will receive an email to acknowledge the report, an email when the problem is assigned to a representative to be inspected, one if the problem is either referred to the appropriate organisation and one when it is fixed.</dd> + <dt>Is it free?</dt> <dd>The site is free to use, yes. FixMyStreet is run by a registered charity, though, so if you want to make a contribution, <a @@ -110,6 +130,9 @@ href="https://secure.mysociety.org/donate/">please do</a>.</dd> </dl> <h2><a name="practical"></a>Practical Questions</h2> + <p> + <em>Taken from the national website <a href="http://www.fixmystreet.com">www.fixmystreet.com</a></em> + </p> <dl> <dt>Do you remove silly or illegal content?</dt> <dd>FixMyStreet is not responsible for the content and accuracy @@ -141,6 +164,9 @@ by a user of the site.</dd> local paper to let them know about us?</dd> </dl> <h2><a name="organisation"></a>Organisation Questions</h2> + <p> + <em>Taken from the national website <a href="http://www.fixmystreet.com">www.fixmystreet.com</a></em> + </p> <dl> <dt>Who built FixMyStreet?</dt> <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, |