diff options
| -rwxr-xr-x | templates/web/buckinghamshire/about/faq.html | 108 |
1 files changed, 108 insertions, 0 deletions
diff --git a/templates/web/buckinghamshire/about/faq.html b/templates/web/buckinghamshire/about/faq.html new file mode 100755 index 000000000..54aaa4fcd --- /dev/null +++ b/templates/web/buckinghamshire/about/faq.html @@ -0,0 +1,108 @@ +[% INCLUDE 'header.html', title = loc('Frequently Asked Questions'), bodyclass = 'twothirdswidthpage' %] + +[% INCLUDE 'about/_sidebar.html' %] + +<h1><a name="faq"></a>Frequently Asked Questions</h1> + +<dl> + + <dt>What is this site?</dt> + <dd>FixMyStreet Bucks is a site to allow people to make reports to + Buckinghamshire County Council, and view, or discuss local issues they’ve + found, by simply locating them on a map.</dd> + + <dt>How do I get in touch with FixMyStreet?</dt> + <dd>Here’s our <a href="/contact">contact page</a>.</dd> + + <dt>What sort of problems should I report with FixMyStreet?</dt> + <dd>FixMyStreet Bucks is primarily for reporting things which are + <strong>broken or damaged or dumped, and need fixing, or clearing</strong>, such as: + <ul> + <li>Flodding + <li>Grit bins + <li>Rubbish or flytipping + <li>Potholes + <li>Street signs and traffic lights + <li>Unlit lampposts + </ul> + We may send some reports to the relevant District Council especially for: + <ul> + <li>Abandoned vehicles + <li>Flytipping or litter + <li>Streetcleaning, such as broken glass in a cycle lane + </ul> + </dd> + + <dt>What isn’t FixMyStreet for?</dt> + <dd>FixMyStreet is not a way of getting in touch with Buckinghamshire + County Council for all issues – please use this site only for problems + such as the above. We often route problem reports to the Parish and District + council, so using this site for other matters may result in a delay in + your report getting to the right department. + <p><strong>You will need to contact the relevant authority directly for problems such as</strong>: + + <ul><li>Anti-social behaviour + <li>Any urgent or emergency problems + <li>Noise pollution or barking dogs + <li>Fires and smoke/smell pollution + <li>Missing wheelie bins or recycling boxes or missed rubbish collections + <li>Complaining about your neighbours + <li>Joy riding, drug taking, animal cruelty, or other criminal activity should be reported to the Police Service. + </ul> + <p>Complaints about Buckinghamshire County Council can be sent <a href="https://www.buckscc.gov.uk/services/contact-and-complaints/compliments-complaints-and-suggestions/">via this form</a>. + </dd> + + <dt>How do I use the site?</dt> + <dd>After entering a location, you are presented with a map of that area. + You can view problems already reported in that area, or report ones of your + own by clicking on the map at the location of the problem.</dd> + + <dt>How are the problems solved?</dt> + <dd>They are reported to us at Buckinghamshire County Council who will + resolve the problem the way we normally would.</dd> + + <dt>Is it free?</dt> + <dd>The site is free to use, yes.</dd> + + <dt>Can I use FixMyStreet on my mobile?</dt> + <dd> + <p>The FixMyStreet Bucks website will already work on your mobile + phone, adapting to the size of your screen automatically.</p> + </dd> +</dl> + +<h2><a name="practical"></a>Practical Questions</h2> + +<dl> + <dt>Do you remove silly or illegal content?</dt> + <dd>FixMyStreet Bucks is not responsible for the content and + accuracy of material submitted by its users. We reserve the right to + edit or remove any problems or updates which we consider to be + inappropriate upon being informed by a user of the site.</dd> + + <dt>Why can’t I zoom out more on the reporting map?</dt> + <dd>We want to keep FixMyStreet Bucks locally focused, so restrict + the ability to move radically between areas. The map on Your Reports will + let you see all the reports you’ve made, wherever they are.</dd> +</dl> + +<h2><a name="organisation"></a>Organisation Questions</h2> + +<dl> + <dt>Who built FixMyStreet?</dt> + <dd>The FixMyStreet service was built by <a href="https://www.mysociety.org/">mySociety</a>. + + <dt>I’d like a site like this for my own location/ where’s the + “source code” to this site?</dt> + <dd> + The software behind this site is open source, and available to you mainly + under the GNU Affero GPL software license. You can + <a href="https://github.com/mysociety/fixmystreet">download the source + code</a> and help us develop it. You’re welcome to use it in your own + projects, although you must also make available the source code to any such + projects. <a href="https://www.fixmystreet.com/">FixMyStreet.com</a> is the + original code installation, in the UK.</dd> + +</dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |