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| -rw-r--r-- | templates/web/fixmybarangay/faq/faq-en-gb.html | 59 |
1 files changed, 55 insertions, 4 deletions
diff --git a/templates/web/fixmybarangay/faq/faq-en-gb.html b/templates/web/fixmybarangay/faq/faq-en-gb.html index 9eba12c40..320a7528e 100644 --- a/templates/web/fixmybarangay/faq/faq-en-gb.html +++ b/templates/web/fixmybarangay/faq/faq-en-gb.html @@ -50,12 +50,63 @@ the problem.</dd> <h2><a name="practical"></a>Staff questions</h2> <dl> - <dt>Login issues</dt> - <dd>TODO</dd> + <dt>What's my login?</dt> + <dd> + You can use your email address and set a password right away, but your + account won't be enabled as a <em>staff account</em> until one of the + system administrators has checked it. TODO: contact details. + </dd> + <dt>I've forgotten my password, what do I do?</dt> + <dd> + No problem — when you log in, if you can't remember your password we'll + send you a confirmation link which lasts for one session, and you can + reset your password once you've clicked on that. + </dd> + <dt>How do I sign out?</dt> + <dd> + Either click on <a href="/auth/sign_out">sign out</a> on the page you're on, + or quit the browser (just closing the window without quitting the browser is not enough). + </dd> <dt>Reporting</dt> <dd>TODO</dd> - <dt>Message Manager</dt> - <dd>TODO</dd> + <dt>How do I see the SMS messages people have sent?</dt> + <dd>When you look at the barangay problems, click on "Problems via text" + (or, if you're viewing a specific report, click "Show messages") to see the + currently available messages. You'll need a username and password + for the Message Manager (your manager will have told you what these + are). Note that you can only see messages that have not yet been used to + create a report (and also their replies). + </dd> + <dt>Is my Message Manager username and password the same as the ones I use for FixMyBarangay?</dt> + <dd> + No, it's a separate account (some FMB users don't have any access to the SMS messages). + Your manager will tell you what your login for Message Manager system is, if you have one. + </dd> + <dt>I tried to work with a message but it said "lock not granted". What's up?</dt> + <dd> + This means another staff member is working on the message. To prevent you both creating + a report, or sending a reply, we use a first-come-first-serve locking mechanism. + Collisions like this are rare, but if they do happen, try again a few minutes later + because the lock may have expired by then. + </dd> + <dt>Can I delete a message?</dt> + <dd> + Yes. Click on the red cross when you hover over it (although really you're only hiding it). + You need an <em>administrator</em> account in the Message Manager to be able to see the + messages that have been hidden, so hiding them is as good as deleting them. + </dd> + <dt>It looks like an incoming message is wrongly shown as a reply. Can I fix it?</dt> + <dd> + FixMyBarangay tries to recognise SMS replies, and automatically matches them to the right thread. If it + gets this wrong, the reply may appear as a new "available" message, or a new message might be + mistaken for a reply. You need to ask an administrator to log into Message Manager to sort this out for you. + </dd> + <dt>How do the replies get back to the original sender?</dt> + <dd> + Although you're replying from within FixMyBarangay, the replies are sent by SMS. + There may be a delay of a few minutes between the moment you press <strong>reply</strong> + and the message's arrival. + </dd> <h2><a name="organisation"></a>Organisation Questions</h2> <dl> |