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diff --git a/templates/web/oxfordshire/faq/faq-en-gb.html b/templates/web/oxfordshire/faq/faq-en-gb.html index a85c8b96b..8427c1583 100755 --- a/templates/web/oxfordshire/faq/faq-en-gb.html +++ b/templates/web/oxfordshire/faq/faq-en-gb.html @@ -5,7 +5,7 @@ <ul class="plain-list"> <li><a href="#faq">Frequently Asked Questions</a></li> <li><a href="#practical">Practical Questions</a></li> - <li><a href="#organisation">Organisation Questions</a></li> + <li><a href="#organisation">Acknowledgement</a></li> <li><a href="/privacy">Privacy and cookies</a></li> <li><a href="/contact">Contact FixMyStreet</a></li> </ul> @@ -14,28 +14,29 @@ <h1><a name="faq"></a>Frequently Asked Questions</h1> <dl> - <dt>What is FixMyStreet?</dt> + <dt>How can I report a pothole, street or road problem?</dt> <dd> <p> - FixMyStreet is an easy to use web site to help people report, view, or discuss - local problems to their council by simply locating them on a map. + This easy to use web site is designed to help Oxfordshire residents to report, + view, or discuss local highway faults, including potholes, directly and quickly + to us by simply locating them on a map. You can do this by using your computer + or your mobile phone. </p> <p> - We have now integrated FixMyStreet with the Oxfordshire County Council website - to make it easier for our customers to report highways faults directly to us by - using their computer or mobile phone. + Please report one problem at a time; you will be given an opportunity at the end + to report another problem using the personal details previously entered. </p> <p> - Here is a <a href="http://vimeo.com/61275718">short video</a> - about FixMyStreet and how you can use it to report road and street problems. + If you are reporting an emergency please do not report it online, but ring our + Customer Service Centre on <strong>0845 310 111</strong>. </p> </dd> - <dt>What sort of problems should I report with FixMyStreet?</dt> + <dt>What sort of problems can I report?</dt> <dd> <p> - FixMyStreet is primarily for reporting things which are broken or dirty, damaged - or dumped, and need fixing, cleaning or clearing, such as: + You can report faults linked to amenities or problems that are broken or dirty, + damaged or dumped, or need fixing, cleaning or clearing such as: </p> <ul> <li>Abandoned vehicles @@ -47,15 +48,16 @@ <li>Potholes </ul> </dd> - <dt>What isn’t FixMyStreet for?</dt> + <dt>What isn’t it for?</dt> <dd> <p> - FixMyStreet is not a way of getting in touch with the council for all issues — please use - FixMyStreet only for problems highlighted above. + The web site is not a way of getting in touch with the council for all issues + — please use it only for problems highlighted above. </p> <p> - As we often route problems via our cleansing services or highways departments, using FixMyStreet - for other matters may result in a delay in your report getting to the right people. + As we often route problems via our cleansing services or highways departments, + using the site for other matters may result in a delay in your report getting + to the right people. </p> <div style="margin-left:1.5em;"> <p> @@ -83,21 +85,34 @@ <dt><a name="pothole"></a>Should I report a pothole on this site, or call?</dt> <dd> - <p><strong>You must call us on 0845 310 1111 to report the pothole if it is:</strong></p> - <ul> - <li>The depth of a milk bottle - <li>The size of a dustbin lid - <li>The depth of a tennis ball, size of a dinner plate <strong>and</strong> on a busy carriageway - <li>The depth of a coke can on a pathway or busy carriageway - <li>The depth of a coke can <strong>and</strong> size of a dinner plate on a quiet carriageway - </ul> + <p> + <strong>Please call us on 0845 310 1111 for major potholes that + exceed 40 mms in depth and/or 120 mms in width.</strong> + </p> + <p> + If a pothole has been outlined with paint it has already been inspected by our team + and programmed to be fixed so you don't need to report it. + </p> + <p> + All other significant potholes can be reported on the map. Uploaded photos + and locations from your smart phone or tablet, in particular, can greatly + assist our highways department in determining pothole repair priorities. + </p> + <p> + The level of response is dependent on the location, size and risk the + pothole poses to public safety. This may result in the pothole either + being repaired within 28 days if it is identified as a safety risk; + or being repaired as part of other programmed works; or being monitored + as part of the routine inspections programme as the risk to public safety + is not sufficient to merit any action. + </p> </dd> - <dt>How do I use the FixMyStreet site?</dt> + <dt>How do I use the reporting tool on the site?</dt> <dd> - After entering a postcode or location, you will then be presented with a map of that area. - You can then view problems already reported in that area, or report new ones of your own - simply by clicking on the map at the location of the problem. + After entering a postcode or location, you will then be presented with a map of + that area. You can then view problems already reported in that area, or report new + ones of your own simply by clicking on the map at the location of the problem. </dd> <dt>How are the problems solved?</dt> @@ -108,79 +123,64 @@ <dt>What does the map show?</dt> <dd> - The map shows all faults submitted online through FixMyStreet. You can view the - exact location of each fault and see its current status. + The map shows all faults submitted online. You can view the exact location of + each fault and see its current status. </dd> <dt>What updates will I receive?</dt> <dd> <p> - When you record a fault you can sign up to receive updates and you will receive an - initial email to acknowledge the report. + When you record a fault you can sign up to receive updates and you will + receive an initial email to acknowledge the report. </p> <p> - You will then receive an email every time that fault is updated. This could be when + You will then receive an email every time that fault is updated. This could be when a member of the public posts an update onto the fault or when we post a status update. </p> <p> - Road problems that are the responsibility of our Highways department, such as potholes, + Road problems that are the responsibility of our Highways department, such as potholes, will receive automatic updates at different stages. You will receive an email when the problem has been inspected and another one when the fault is fixed. </p> <p> - Some faults may be marked as referred when they are not the responsibility of Oxfordshire - County Council, for example problems such as graffiti or rubbish which are the - responsibility of the District Council for that area. + Some faults may be marked as referred when they are not the responsibility of Oxfordshire County Council, + for example problems such as graffiti or rubbish which are the responsibility of the District + Council for that area. </p> <p> - All of these updates will also be posted on the mapped fault so that anyone can see the - status of any fault recorded via FixMyStreet by clicking on it on the map. + All of these updates will also be posted on the mapped fault so that anyone can see the status of any + fault recorded by clicking on it on the map. </p> </dd> <dt>How can I get an update on a fault?</dt> <dd> <p> - When you record a fault you can sign up to receive updates. You will then receive - an initial email to acknowledge the report. In time, you will receive a further email - when the problem is assigned for inspection, one if the problem needs to be referred - to another department or organisation, and a final email when it is fixed or requires - no further work. + When you record a fault you can sign up to receive updates. You will then receive an initial + email to acknowledge the report. In time, you will receive a further email when the problem is + assigned for inspection, one if the problem needs to be referred to another department or + organisation, and a final email when it is fixed or requires no further work. </p> <p> - These updates will also be posted on the mapped fault so that anyone can see the - status of any fault recorded via FixMyStreet by clicking on it on the map. + These updates will also be posted on the mapped fault so that anyone can see the status of + any fault recorded by clicking on it on the map. </p> </dd> - <dt>Can I use FixMyStreet on my mobile?</dt> + <dt>Can I report a fault on my mobile?</dt> <dd> <p> - Yes, you can view our website on your phone and it will automatically adapt - to the size of your screen. + Yes, you can view our website on your phone or tablet and it will automatically adapt to the + size of your screen. </p> - <p> - The following apps are also available for the national FixMyStreet site, - and they plan to release updated native apps in the near future. - </p> - <ul> - <li><em>iPhone:</em> Our basic app from 2008 is available for download - on the App Store: - <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>. - <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app - available from the - <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>. - <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the - <a href="http://store.ovi.com/content/107557">Ovi Store</a>. - </ul> </dd> </dl> -<h2><a name="practical"></a>Practical Questions</h2> +<a name="practical"></a> <dl> <dt>Inappropriate use</dt> <dd> - Oxfordshire County Council and FixMyStreet are not responsible for the content and + Oxfordshire County Council is not responsible for the content and accuracy of material submitted by its users. Oxfordshire County Council will monitor this website for instances of inappropriate use, and reserves the right to moderate comments if such instances occur. @@ -188,31 +188,28 @@ <dt>Why does the site use kilometres for measurements?</dt> <dd> - The maps FixMyStreet uses are from Ordnance Survey who based their grid reference + The maps are from Ordnance Survey who based their grid reference system on measurements in metres and kilometres. </dd> <dt>How do I report a fault outside of Oxfordshire?</dt> <dd> The map only shows locations within Oxfordshire to keep it locally focussed. - You can report a fault outside of Oxfordshire on the national - <a href="http://www.fixmystreet.com/">FixMyStreet</a> website. </dd> </dl> -<h2><a name="organisation"></a>Organisation Questions</h2> +<a name="organisation"></a> <dl> - <dt>Who built FixMyStreet?</dt> + <dt>Acknowledgement</dt> <dd> This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. - mySociety is the project of a registered charity which has grown out of the community of + FixMyStreet is the project of a registered charity mySociety which has grown out of the community of volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. mySociety’s primary mission is to build Internet projects which give people simple, tangible benefits in the civic and community aspects of their lives. Their first project was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your - elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity - number 1076346. + elected representatives, for free. </dd> </dl> <p> |