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| -rwxr-xr-x | templates/web/oxfordshire/faq/faq-en-gb.html | 58 |
1 files changed, 34 insertions, 24 deletions
diff --git a/templates/web/oxfordshire/faq/faq-en-gb.html b/templates/web/oxfordshire/faq/faq-en-gb.html index f1f2eb6e2..cb3439a47 100755 --- a/templates/web/oxfordshire/faq/faq-en-gb.html +++ b/templates/web/oxfordshire/faq/faq-en-gb.html @@ -17,9 +17,9 @@ <dt>How can I report a pothole, street or road problem?</dt> <dd> <p> - This easy to use web site is designed to help Oxfordshire residents to report, - view, or discuss local highway faults, including potholes, directly and quickly - to us by simply locating them on a map. You can do this by using your computer + This easy to use web site is designed to help Oxfordshire residents to report, + view, or discuss local highway faults, including potholes, directly and quickly + to us by simply locating them on a map. You can do this by using your computer or your mobile phone. </p> <p> @@ -90,25 +90,35 @@ <dt><a name="pothole"></a>Should I report a pothole on this site, or call?</dt> <dd> <p> - <strong>Please call us on 0845 310 1111 for major potholes that - exceed 40 mms in depth and/or 120 mms in width.</strong> + <strong>Please call us on 0845 310 1111 for urgent enquiries.</strong> </p> <p> - If a pothole has been outlined with paint it has already been inspected by our team - and programmed to be fixed so you don't need to report it. + Potholes may need urgent attention if they are more than 40 millimetres in depth and/or + 120 millimetres in width, or, as a simple guide: + </p> + <ul> + <li>The depth of a milk bottle + <li>The size of a dustbin lid + <li>The depth of a tennis ball, size of a dinner plate and on a busy carriageway + <li>The depth of a coke can on a pathway or busy carriageway + <li>The depth of a coke can and the size of a dinner plate on a quiet carriageway + </ul> + <p> + If a pothole has been outlined with paint it has already been inspected by our team + and programmed to be fixed, so you don't need to report it. </p> <p> All other significant potholes can be reported on the map. Uploaded photos and locations from your smart phone or tablet, in particular, can greatly - assist our highways department in determining pothole repair priorities. + assist our Highways department in determining pothole repair priorities. </p> <p> - The level of response is dependent on the location, size and risk the - pothole poses to public safety. This may result in the pothole either - being repaired within 28 days if it is identified as a safety risk; - or being repaired as part of other programmed works; or being monitored - as part of the routine inspections programme as the risk to public safety - is not sufficient to merit any action. + The level of response is dependent on the location, size and risk the + pothole poses to public safety. This may result in the pothole either + being repaired within 28 days if it is identified as a safety risk; + or being repaired as part of other programmed works; or being monitored + as part of the routine inspections programme as the risk to public safety + is not sufficient to merit any immediate action. </p> </dd> @@ -130,7 +140,7 @@ The map shows all faults submitted online. You can view the exact location of each fault and see its current status. </dd> - + <dt>What updates will I receive?</dt> <dd> <p> @@ -138,21 +148,21 @@ receive an initial email to acknowledge the report. </p> <p> - You will then receive an email every time that fault is updated. This could be when + You will then receive an email every time that fault is updated. This could be when a member of the public posts an update onto the fault or when we post a status update. </p> <p> - Road problems that are the responsibility of our Highways department, such as potholes, + Road problems that are the responsibility of our Highways department, such as potholes, will receive automatic updates at different stages. You will receive an email when the problem has been inspected and another one when the fault is fixed. </p> <p> - Some faults may be marked as referred when they are not the responsibility of Oxfordshire County Council, - for example problems such as graffiti or rubbish which are the responsibility of the District + Some faults may be marked as referred when they are not the responsibility of Oxfordshire County Council, + for example problems such as graffiti or rubbish which are the responsibility of the District Council for that area. </p> <p> - All of these updates will also be posted on the mapped fault so that anyone can see the status of any + All of these updates will also be posted on the mapped fault so that anyone can see the status of any fault recorded by clicking on it on the map. </p> </dd> @@ -161,8 +171,8 @@ <dd> <p> When you record a fault you can sign up to receive updates. You will then receive an initial - email to acknowledge the report. In time, you will receive a further email when the problem is - assigned for inspection, one if the problem needs to be referred to another department or + email to acknowledge the report. In time, you will receive a further email when the problem is + assigned for inspection, one if the problem needs to be referred to another department or organisation, and a final email when it is fixed or requires no further work. </p> <p> @@ -185,8 +195,8 @@ <dt>Inappropriate use</dt> <dd> Oxfordshire County Council is not responsible for the content and - accuracy of material submitted by its users. Oxfordshire County Council will monitor - this website for instances of inappropriate use, and reserves the right to moderate + accuracy of material submitted by its users. Oxfordshire County Council will monitor + this website for instances of inappropriate use, and reserves the right to moderate comments if such instances occur. </dd> |