3 files changed, 68 insertions, 9 deletions
diff --git a/templates/web/fixmystreet.com/about/_sidebar.html b/templates/web/fixmystreet.com/about/_sidebar.html
index 7411fcb65..228639986 100644
--- a/templates/web/fixmystreet.com/about/_sidebar.html
+++ b/templates/web/fixmystreet.com/about/_sidebar.html
@@ -3,6 +3,7 @@
         <ul class="plain-list">
             <li>[% INCLUDE link h='/faq' t=loc('Frequently Asked Questions') %]</li>
             <li>[% INCLUDE link h='/about/posters' t='FixMyStreet Goodies' %]</li>
+            <li>[% INCLUDE link h='/about/house-rules' t='House Rules' %]</li>
             <li>[% INCLUDE link h='/about/privacy' t=loc('Privacy and cookies') %]</li>
             <li>[% INCLUDE link h='/contact' t=tprintf(loc("Contact %s", "%s is the site name"), site_name) %]</li>
         </ul>
diff --git a/templates/web/fixmystreet.com/about/faq-en-gb.html b/templates/web/fixmystreet.com/about/faq-en-gb.html
index 8d907ef34..67b5a34f4 100755
--- a/templates/web/fixmystreet.com/about/faq-en-gb.html
+++ b/templates/web/fixmystreet.com/about/faq-en-gb.html
@@ -77,6 +77,10 @@ like graffiti, dog fouling, potholes or street lights that don't work.
 </dd>
 
 <dt>What shouldn't I report?</dt>
+
+<p>Please see our <a href="/about/house-rules">House Rules</a> for things you
+shouldn’t report, or include in your report.
+
 <dd>
 <p><strong>Urgent issues:</strong> For problems that might put people in
 immediate danger, like gas leaks or falling trees, please contact your council
@@ -85,13 +89,6 @@ possible.
 <p>We often route problem reports via cleansing services or highways
 maintenance departments, so using FixMyStreet for urgent matters may result in
 a delay in your report getting to the right department.
-<p><strong>Potentially libellous content:</strong> We publish all FixMyStreet
-reports online, so please make sure you are not putting yourself at risk of
-committing libel.
-<p>Specifically, you should not implicate other people, as can often happen in
-reports of anti-social behaviour, animal cruelty, parking offences, criminal
-activity, etc. If you wish to make this kind of report, it is best to do it
-directly – you'll often find that your council has a hotline.
 <p><strong>Non-physical things:</strong> For issues such as noise pollution,
 barking dogs, fires, missing wheelie bins or missed rubbish collections,
 proposals for speed bumps or pedestrian crossings, or complaining about the
@@ -305,8 +302,8 @@ council directly, via the contact details given on their own website.
 <dd>
 <p>There's a 'report abuse' button at the foot of every FixMyStreet report.
 Please click on this and we'll take a look as soon as we can.
-<p>If the report or comment is contravening our terms of use, we'll take it
-down.
+<p>If the report or comment is contravening our
+<a href="/about/house-rules">House Rules</a>, we'll take it down.
 </dd>
 
 </dl>
diff --git a/templates/web/fixmystreet.com/about/house-rules.html b/templates/web/fixmystreet.com/about/house-rules.html
new file mode 100755
index 000000000..ec1e765fe
--- /dev/null
+++ b/templates/web/fixmystreet.com/about/house-rules.html
@@ -0,0 +1,61 @@
+[% INCLUDE 'header.html' title='FixMyStreet House Rules' bodyclass='twothirdswidthpage' %]
+
+[% INCLUDE 'about/_sidebar.html' %]
+
+<h1>FixMyStreet House Rules</h1>
+
+<p>
+Violation of any of the below rules is likely to lead to the immediate
+suspension of your account so you will no longer be able to make reports or
+updates on FixMyStreet. In some cases, breaking these rules could lead to legal
+action being taken against you by the authorities or an aggrieved party. Please
+be aware that in exceptional circumstances FixMyStreet could be legally obliged
+to reveal your registration information and/or IP address to the authorities.
+</p>
+
+<p>Keep your reports and updates civil, tasteful and relevant. Please:</p>
+
+<ul>
+
+<li><strong>No defamatory comments.</strong> A defamatory comment is one that
+is capable of damaging the reputation of a person or organisation. If
+successfully sued you could be held liable for considerable damages and costs.
+
+<li><strong>Do not implicate other people in your reports.</strong> FMS should
+not be used for reports that implicate a person; you should never identify
+anyone as a wrongdoer by name, description or address. Reports about
+anti-social behaviour, animal cruelty, parking offences, criminal activity etc
+should not be reported on FixMyStreet - you’ll often find that your council has
+a hotline for these types of issues, or it may be better to report them
+directly to the police.</li>
+
+<li><strong>Do not post messages that are</strong> unlawful, harassing,
+defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented,
+homophobic or racially offensive.</li>
+
+<li><strong>Do not use the website as a place to air personal
+grievances</strong> about other people or organisations.</li>
+
+<li><strong>No swearing.</strong> People of all ages read and contribute to
+FixMyStreet. Please don't use profanities or other words which might offend
+them.</li>
+
+<li><strong>No spamming or flooding.</strong> Don't repost the same message, or
+very similar messages, more than once.</li>
+
+<li><strong>Be aware that FixMyStreet reports and updates are displayed
+publicly on the website.</strong> For this reason, please do not include
+personal details such as your (or another person’s) address or telephone number
+in your initial report - these can be provided when the council get in touch
+with you. This is for your own safety and that of everyone who uses this
+service. All reports and updates can be made anonymously by unticking the
+‘Display my name publicly’ box.</li>
+
+<li><strong>Talk to other people online with the same degree of civility as you
+would offline.</strong> FixMyStreet does allow for anonymous commenting but
+anonymity should never be used as a cover for inappropriate or abusive
+comments.</li>
+
+</ul>
+
+[% INCLUDE 'footer.html' pagefooter = 'yes' %]