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diff --git a/templates/web/westminster/about/faq-en-gb.html b/templates/web/westminster/about/faq-en-gb.html new file mode 100644 index 000000000..900d13b19 --- /dev/null +++ b/templates/web/westminster/about/faq-en-gb.html @@ -0,0 +1,94 @@ +[% INCLUDE 'header.html', title = loc('Frequently Asked Questions'), bodyclass = 'twothirdswidthpage' %] + +[% INCLUDE 'about/_sidebar.html' %] + +<h1><a name="faq"></a>[% loc('Frequently Asked Questions') %]</h1> + +<dl> + + <dt>What is this site?</dt> + <dd>‘Report it’ enables you to report issues on the streets of Westminster such as fly tipping and + damaged pavements, to the Council. It’s the quickest and easiest way to report an issue. + </dd> + + <dt>How do I get in touch with Westminster City Council regarding ‘Report it’?</dt> + <dd>If you are experiencing any technical issues with the ‘Report it’ tool please let us know using our + <a href="/contact">contact page</a>.</dd> + + <dt>What sort of problems can I report with ‘Report it’?</dt> + <dd> + <p>We’re rolling out this new version of ‘Report it’ using the FixMyStreet platform and so at + this stage you can report the following issues using this tool:</p> + + <ul> + <li> + Fly tipping + </li> + <li> + Street cleaning + </li> + <li> + Street lights + </li> + <li> + Drains + </li> + <li> + Signs and bollards + </li> + </ul> + <p> + To report other issues , you can visit our <a href="https://www.westminster.gov.uk/report-it">website</a>. + </p> + <p> + Over the coming months, more of the Council’s services will be connected to the FixMyStreet platform, + as well as adding more functions. + </p> + </dd> + + <dt>What shouldn’t I use ‘Report it’ for?</dt> + <dd> + <p> + ‘Report it’ is not a way of getting in touch with the Council for all issues – please use this + site only for problems such as those listed above. The site and this page will be updated as more services + are added to Westminster’s FixMyStreet ‘Report it’ platform. + </p> + + <p> + Using this site for other matters may result in a delay in your report getting to the right department. + </p> + + <p> + You will need to contact the Council directly for problems not listed above. You can view more reporting + methods on the <a href="https://www.westminster.gov.uk/report-it">Westminster City Council’s + website</a>. + </p> + </dd> + + <dt>How do I use the site?</dt> + <dd>After entering a postcode or location, you’ll see a map of that area. You can view problems already + reported in that area, or report ones of your own by clicking on the map at the location of the problem.</dd> + + <dt>How are the problems solved?</dt> + <dd>They are reported to the relevant services at Westminster City Council who will then investigate and respond. + </dd> + + <dt>Is it free?</dt> + <dd>Yes, the site is free to use for logging reports.</dd> + + <dt> + Can I use ‘Report it’ on my mobile? + </dt> + <dd> + Yes, the ‘Report it’ website adapts to work on your mobile phone’s browser. + </dd> + + <dt>Who built [% site_name %]?</dt> + <dd>The FixMyStreet Platform was + built by <a href="https://www.mysociety.org/">mySociety</a>. + Westminster City Council is customising the platform for its residents and users. + </dd> + +</dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |