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diff --git a/templates/website/faq.html b/templates/website/faq.html index 2ed42057a..36739cd86 100755 --- a/templates/website/faq.html +++ b/templates/website/faq.html @@ -1,14 +1,45 @@ <h1>Frequently Asked Questions</h1> <dl> - <dt>What is FixMyStreet for?</dt> + <dt>What is FixMyStreet?</dt> <dd>FixMyStreet is a site to help people report, view, or discuss local problems they’ve found to their local council by simply locating them on a map. It launched in early February 2007.</dd> - <dt>Can you give me some examples?</dt> - <dd>Sure. Graffiti, unlit lampposts, abandoned beds, broken -glass on a cycle path; anything like that that could be usefully reported to -your council to be fixed.</dd> + <dt>What sort of problems should I report with FixMyStreet?</dt> + <dd>FixMyStreet is primarily for reporting things which are +<strong>broken or dirty or damaged or dumped, and need fixing, cleaning +or clearing</strong>, such as: + + <ul><li>Abandoned vehicles + <li>Dog Fouling + <li>Flyposting or graffiti + <li>Flytipping or litter + <li>Streetcleaning, such as broken glass in a cycle lane + <li>Unlit lamposts + <li>Potholes + </ul> + </dd> + + <dt>What isn’t FixMyStreet for?</dt> + <dd>FixMyStreet is not a way of getting in touch with your council for all + issues – please use FixMyStreet only for problems such as the above. We + often route problem reports via cleansing services or highways and so using + FixMyStreet for other matters may result in a delay in your report getting + to the right department. <strong>You will need to contact your council + directly for problems such as</strong>: + + <ul><li>Anti-social behaviour + + <li>Noise pollution or barking dogs + <li>Missing wheelie bins or recycling boxes or missed rubbish collections + <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. + <li>Complaining about your neighbours + <li>Complaining about the council + <li>Joy riding, drug taking, animal cruelty, or other criminal activity + </ul> + <p>Councils often have direct hotlines for these sorts of issues.</p> + </dd> + <dt>How do I use the site?</dt> <dd>After entering a postcode or location, you are presented with a map of that area. You can view problems already reported in that area, @@ -23,7 +54,16 @@ then together lobby the council to fix it, or fix it directly yourselves.</dd> <dd>The site is free to use, yes. FixMyStreet is run by a registered charity, though, so if you want to make a contribution, <a href="https://secure.mysociety.org/donate/">please do</a>.</dd> + <dt>Why do you only cover the countries of Great Britain?</dt> + <dd>We would love to cover Northern Ireland, but as we were funded for + FixMyStreet by the Department for Constitutional Affairs (now the Ministry + of Justice), we were covered for Ordnance Survey data (but not OSNI data) + by the Pan-Governmental Agreement. The cost for these maps would be + prohibitively expensive for the small charity that we are – if you know of + any way we could get access to the Ordnance Survey for Northern Ireland's + maps so that we can add them to the site, that'd be great.</dd> </dl> + <h2>Practical Questions</h2> <dl> <dt>I’m from a council, where do you send the reports?</dt> @@ -32,19 +72,38 @@ to find out where reports go at the moment. Also <a href="/contact">contact us</ to update the address or addresses we use.</dd> <dt>Do you remove silly or illegal content?</dt> <dd>FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. All reports are accepted on the basis that -they contain no illegal content, and we reserve the right to remove any +of material submitted by its users. We reserve the right to edit or remove any problems or updates which we consider to be inappropriate upon being informed by a user of the site.</dd> + <dt>Why does the site use kilometres for measurements?</dt> + <dd>Thanks for asking politely – we never quite understand why some of the rudest + emails we receive are on this topic. The British national + grid reference system, devised by Ordnance Survey (the British national + mapping agency) around the time of the second world war, uses eastings and + northings measured in metres and kilometres; the maps we use are from + Ordnance Survey and so this is what we use to display distances. + There you have it: not everything British is in miles!</dd> + <dt>Why doesn’t dragging the map work on reporting-a-problem pages in Safari or Konqueror?</dt> <dd>There’s a bug in these two browsers to do with setting images on form submit buttons, which the map uses when reporting a problem. It’s fixed in the latest nightly build of Safari, so will presumably be fixed in the next release. Until then, I’ve sadly had to disable dragging to avoid people dragging an empty square.</dd> - <dt>Do you have any publicity material?</dt> - <dd>Sure, we have a whole <a href="posters/">array of posters, flyers and badges</a>.</dd> - </dl> + <dt>Why isn’t there a zoom button on the map?</dt> + <dd>There isn’t a zoom on the map as we want to keep things very local; + this might mean that you’ll need to pan around to figure out where the + problem is if you’re not familiar with the area. If you’re from the + council then the emailed version of the problem report will contain the + closest postal address to the pin on the map.</dd> + + <dt>This site is great – why aren’t you better publicised?</dt> + <dd>As a tiny charity we simply don’t have a publicity budget, and we + rely on word of mouth to advertise the site. We have a whole <a + href="posters/">array of posters, flyers and badges</a> if you’d like + to publicise us on the web or in your local area, and why not write to your + local paper to let them know about us?</dd> </dl> + <h2>Privacy Questions</h2> <dl> <dt>Who gets to see my email address?</dt> @@ -75,11 +134,11 @@ elected representatives, for free.</dd> Constitutional Affairs Innovations Fund.</dd> <dt><a name="nfi"></a>Wasn’t this site called Neighbourhood Fix-It?</dt> <dd>Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available recently, and everyone liked the name.</dd> +Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd> <dt>Do you need any help with the project?</dt> <dd>Yes, we can use help in all sorts of ways, technical or non-technical. Please see our <a -href="http://www.mysociety.org/volunteertasks">volunteers page</a>.</dd> +href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd> <dt>Where’s the "source code" to this site?</dt> <dd>The software behind this site is open source, and available to you mainly under the GNU Affero GPL software license. You can <a |