diff options
| -rw-r--r-- | perllib/FixMyStreet/Cobrand/TfL.pm | 1 | ||||
| -rwxr-xr-x | templates/web/tfl/about/faq-en-gb.html | 65 |
2 files changed, 66 insertions, 0 deletions
diff --git a/perllib/FixMyStreet/Cobrand/TfL.pm b/perllib/FixMyStreet/Cobrand/TfL.pm index 283c72371..d1ae347fc 100644 --- a/perllib/FixMyStreet/Cobrand/TfL.pm +++ b/perllib/FixMyStreet/Cobrand/TfL.pm @@ -20,6 +20,7 @@ sub council_url { return 'tfl'; } sub area_types { [ 'LBO' ] } sub is_council { 0 } +sub abuse_reports_only { 1 } sub send_questionnaires { 0 } sub category_change_force_resend { 1 } diff --git a/templates/web/tfl/about/faq-en-gb.html b/templates/web/tfl/about/faq-en-gb.html new file mode 100755 index 000000000..1acfcaca3 --- /dev/null +++ b/templates/web/tfl/about/faq-en-gb.html @@ -0,0 +1,65 @@ +[% INCLUDE 'header.html', title = 'Help with Street care', bodyclass = 'twothirdswidthpage' %] + +<h1>Help with Street care</h1> + +<p>Our Street care tool lets you to tell us about problems you see on the +streets of London such as roadworks, damaged traffic lights, and other street +defects. It’s the quickest and easiest way to report an issue to us.</p> + +<p>You can report problems with:</p> + +<ul> + <li>Bus stops and shelters</li> + <li>Graffiti and flyposting</li> + <li>Hoardings and scaffolding</li> + <li>Litter</li> + <li>Mobile cranes</li> + <li>Roadworks</li> + <li>Road, cycleway and footway defects – potholes</li> + <li>Street lights and traffic lights</li> + <li>Trees</li> +</ul> + +<p>To report other issues, you can visit our +<a href="https://tfl.gov.uk/help-and-contact/">website to find out how to contact us</a>. +</p> + +<p>Only use Street care for problems such as those listed above, otherwise +there will be a delay in your report getting to the right department.</p> + +<h2>How to report a problem</h2> + +<p>Enter a postcode or location and you’ll see a map of that area. You can view +problems already reported in that area, or report ones of your own by clicking +on the map at the location of the problem.</p> + +<p>Once you submit your report, it will be sent to the relevant team at +Transport for London who will then investigate and respond.</p> + +<p>The tool is free to use, and works on most devices including mobile +phones.</p> + +<h2>Technical support</h2> + +<p>If you are experiencing any technical issues with the ‘Street care’ tool +please let us know using our +<a href="https://tfl.gov.uk/help-and-contact/">contact page</a>.</p> + +<h2>Responding to your problem</h2> + +<p>We’ll aim to resolve your issue within the timescale we give you, this will +depend on the type of issue. However, it may take us a little longer than +planned in periods such as bad weather or large unplanned events.<p> + +<h2>How we manage London’s roads</h2> + +<p>Managing London's road network is shared between Transport for London, +Highways England, and the 32 London boroughs, plus the City of London.</p> + +<ul> + <li>We manage the 580 km of the Transport for London Road Network (the TLRN sometimes called 'red routes')</li> + <li>We also are responsible for the maintenance, management and operation of the Capital's traffic lights, bus stops and the majority of bus shelters</li> + <li>Highways England manages the national motorway network, including the M25, M1, M4 and M11</li> +</ul> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |