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Diffstat (limited to 'docs/_includes/admin-tasks-content.md')
| -rw-r--r-- | docs/_includes/admin-tasks-content.md | 30 |
1 files changed, 19 insertions, 11 deletions
diff --git a/docs/_includes/admin-tasks-content.md b/docs/_includes/admin-tasks-content.md index 0fdc259e9..234565587 100644 --- a/docs/_includes/admin-tasks-content.md +++ b/docs/_includes/admin-tasks-content.md @@ -147,20 +147,22 @@ recognition of your staff role. <div class="admin-task" markdown="1" id="create-reports-behalf-user"> -### Creating reports on behalf of another user/ the council +### Creating reports/ updates on behalf of another user/ the council <span class="admin-task__permissions">Permissions required: User must be marked -as staff; one or more of ‘Create reports/updates on a user's behalf’, ‘Create -reports/updates as anonymous user’ and ‘Create reports/updates as the council’ -must be ticked.</span> - -If a resident makes a report by phone or in person, staff members with the appropriate -permissions can add it to FixMyStreet on their behalf. The report may bear the resident’s name; or -it may be anonymous (i.e. the report-maker’s name is not published on the site, but will still be -available in the admin interface). Alternatively, reports can be made as if from the council itself. -In such cases, staff should make a new report just as a member of the public would — see ‘[The +as staff; optionally, one or more of ‘Create reports/updates on a user's +behalf’, ‘Create reports/updates as anonymous user’ and ‘Create reports/updates +as the council’ can be ticked.</span> + +If a resident makes a report or update by phone or in person, staff members +with the appropriate permissions can add it to FixMyStreet on their behalf. The +report will be anonymous on the site, but the resident’s name will still be +available in the admin interface. Reports can also be made as if from the +council. + +Staff should make a new report just as a member of the public would — see ‘[The citizen’s experience](/pro-manual/citizens-experience/)'. Those with the appropriate permissions will see a dropdown box in -the report-making interface, labeled ‘Report As’. Select ‘the council’, ‘yourself’, ‘anonymous’ or +the report-making interface, labeled ‘Report As’. Select either the council, ‘yourself’, ‘anonymous’ or ‘another user’. If a user has the ‘Default to creating reports/update as the council’ @@ -168,6 +170,12 @@ permission then the dropdown will default to reporting as the council. Staff with the ’Markup problem details’ permission will also default to reporting as the council. +When a staff member makes an update on the site, it will not be publicly +displayed with the staff member’s name, but the name of the body to which the +user is attached. Staff members with the ‘See user detail for reports created +as the council’ permission will be able to see the staff user’s name on the +report or update, but other staff and the public will not. + </div> |