diff options
Diffstat (limited to 'docs/_includes/admin-tasks-content.md')
| -rw-r--r-- | docs/_includes/admin-tasks-content.md | 6 |
1 files changed, 6 insertions, 0 deletions
diff --git a/docs/_includes/admin-tasks-content.md b/docs/_includes/admin-tasks-content.md index 860d1f21c..7e3d47efe 100644 --- a/docs/_includes/admin-tasks-content.md +++ b/docs/_includes/admin-tasks-content.md @@ -748,6 +748,12 @@ process. In this instance, if your Open311 server returns extra text as part of the update, you may put the placeholder `{% raw %}{{description}}{% endraw %}` in the template here, and that placeholder will be replaced by the text from the Open311 server. +If you don’t have an Open311 connection, or your Open311 connection does not +provide an immediate initial update, there is a special case where if a +template is assigned to the Open state, and marked as ‘auto-response’, then it +will automatically be added as a first update to any new report created that +matches the template (ie. in the relevant category if assigned). This lets +you give e.g. estimated timescales or other useful information up front. #### Editing or deleting a template |