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diff --git a/docs/pro-manual/index.md b/docs/pro-manual/index.md new file mode 100644 index 000000000..85ed8377f --- /dev/null +++ b/docs/pro-manual/index.md @@ -0,0 +1,61 @@ +--- +layout: pro +title: What is FixMyStreet Pro? +order: 1 +user-guide: true +category: user-guide +--- + +# What is FixMyStreet Pro? + +## History & background + +<img alt="This is FixMyStreet Pro" src="/assets/img/pro-user-guide/all-the-sites.png" /> + +FixMyStreet Pro is a service for councils, which grew out of the website FixMyStreet.com. +Set up in 2007 by the not-for-profit organisation mySociety, and still running today, +FixMyStreet.com makes it simple for any citizen to report a public street issue, such as graffiti, +broken streetlights, unsafe paving, highways maintenance or potholes. It covers the whole of the +UK. + +Reports made through FixMyStreet.com are published on the website and sent — primarily by +email — to the correct UK council for resolution. Councils do not need to have purchased +FixMyStreet Pro in order to receive these reports, but FixMyStreet Pro adds enhanced functionality +for staff users, as well as the ability to integrate a tailored version of FixMyStreet on the council +website as their fault reporting interface. + +FixMyStreet has a number of benefits for users. These include: +- A strong focus on usability, with an interface that practically anyone can use and +understand; +- No knowledge required as to which council is responsible for a report: the website sends +reports to the correct authority based on the category and location selected; +- Reports are published online, building up a picture of issues in the area, so it’s easy to see +recurrent problems and resolution rates. +There are benefits for councils, too: +- Reports are sent to the correct authority, based on category and location; +- Because reports are published online, residents can easily see if an issue has been +reported before, helping cut down on duplicates; +- The site gives residents a clear illustration of the often otherwise hidden work the council +has been doing to improve neighbourhoods and communities. + +In 2012, mySociety began to develop FixMyStreet as a tool which would be as useful for council +staff as it is for citizens. FixMyStreet Pro is now a fully-featured cloud-based service which not only +allows councils to place the report-making functionality on their own websites, but which also provides a number of tools to make report tracking, prioritising and resolution simpler. These have +been developed in consultation with UK councils. + +## FixMyStreet Pro’s features for council staff + +FixMyStreet Pro offers enhanced features to client councils, including: +- A FixMyStreet instance for the council website, providing the council's fault-reporting +interface, and branded to look like the rest of the site +- A variety of permissions which can be allocated to staff at a granular level +- Simple channels of communication with report makers, through status updates and +template responses +- The ability to moderate, edit or remove reports +- Statistical breakdowns of reports +Depending on which type of installation the council has opted for, there may also be access to: +- Integration with the council’s existing systems, including CRM tools +- The ability to view and update reports even when offline +- Workflow prioritisation and shortlist generation +- The integration of council-owned assets, such as bins or streetlights, into the map +interface
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