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Diffstat (limited to 'notes')
| -rw-r--r-- | notes/trouble_shooting.md | 10 |
1 files changed, 10 insertions, 0 deletions
diff --git a/notes/trouble_shooting.md b/notes/trouble_shooting.md index 9d8d38f13..f5bfe1f06 100644 --- a/notes/trouble_shooting.md +++ b/notes/trouble_shooting.md @@ -18,3 +18,13 @@ ALLOWED_COBRANDS: ```` Then a domain like `zurich.fixmystreet.com` will match `fixmystreet` first and that is the cobrand that will be served. + +## Account creation emails not arriving + +Your receiving email servers may be rejecting them because: + +* your VM IP address has been blacklisted +* your ISP blocks outgoing connections to port 25 (mobile broadband providers often do this) +* sender verification has failed (applies to `@mysociety.org` servers) - check that your `DO_NOT_REPLY_EMAIL` conf setting passes sender verification (using your own email address works well). + +Perhaps check the entries in `/var/log/mail.log` to check that the message has been sent by the app, and if it has been possible to send them on. |