diff options
Diffstat (limited to 'perllib/Open311/GetServiceRequestUpdates.pm')
| -rw-r--r-- | perllib/Open311/GetServiceRequestUpdates.pm | 23 |
1 files changed, 19 insertions, 4 deletions
diff --git a/perllib/Open311/GetServiceRequestUpdates.pm b/perllib/Open311/GetServiceRequestUpdates.pm index db2a452da..2620b176a 100644 --- a/perllib/Open311/GetServiceRequestUpdates.pm +++ b/perllib/Open311/GetServiceRequestUpdates.pm @@ -103,16 +103,17 @@ sub update_comments { $problem = $self->schema->resultset('Problem')->to_body($body)->search( $criteria ); if (my $p = $problem->first) { - next unless defined $request->{update_id} && defined $request->{description}; + next unless defined $request->{update_id}; my $c = $p->comments->search( { external_id => $request->{update_id} } ); if ( !$c->first ) { + my $state = $self->map_state( $request->{status} ); my $comment = $self->schema->resultset('Comment')->new( { problem => $p, user => $self->system_user, external_id => $request->{update_id}, - text => $request->{description}, + text => $self->comment_text_for_request($request, $p, $state), mark_fixed => 0, mark_open => 0, anonymous => 0, @@ -138,8 +139,6 @@ sub update_comments { # do not change the status of the problem as it's # tricky to determine the right thing to do. if ( $comment->created > $p->lastupdate ) { - my $state = $self->map_state( $request->{status} ); - # don't update state unless it's an allowed state and it's # actually changing the state of the problem if ( FixMyStreet::DB::Result::Problem->visible_states()->{$state} && $p->state ne $state && @@ -180,6 +179,22 @@ sub update_comments { return 1; } +sub comment_text_for_request { + my ($self, $request, $problem, $state) = @_; + + return $request->{description} if $request->{description}; + + if (my $template = $problem->response_templates->search({ + auto_response => 1, + 'me.state' => $state + })->first) { + return $template->text; + } + + print STDERR "Couldn't determine update text for $request->{update_id} (report " . $problem->id . ")\n"; + return ""; +} + sub map_state { my $self = shift; my $incoming_state = shift; |