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-rw-r--r--perllib/Open311.pm26
1 files changed, 22 insertions, 4 deletions
diff --git a/perllib/Open311.pm b/perllib/Open311.pm
index c1323acfa..b52cee0ea 100644
--- a/perllib/Open311.pm
+++ b/perllib/Open311.pm
@@ -59,6 +59,24 @@ sub get_service_meta_info {
return $self->_get_xml_object( $service_meta_xml );
}
+sub to_bristol {
+ my $problem = shift;
+ return unless $problem->cobrand =~ /fixmystreet|bristol/;
+ my $bodies = $problem->bodies;
+ return unless %$bodies;
+ my $body = (values %$bodies)[0];
+ return unless $body->areas->{2561};
+ return 1;
+}
+
+sub warn_failure {
+ my ($obj, $problem) = @_;
+ # Special case a poorly behaving Open311 server
+ my $threshold = 1;
+ $threshold = 5 if to_bristol($problem || $obj);
+ return $obj->send_fail_count && $obj->send_fail_count == $threshold;
+}
+
sub send_service_request {
my $self = shift;
my $problem = shift;
@@ -83,10 +101,10 @@ sub send_service_request {
}
warn sprintf( "Failed to submit problem %s over Open311, response\n: %s\n%s", $problem->id, $response, $self->debug_details )
- if $problem->send_fail_count && $problem->send_fail_count == 2;
+ if warn_failure($problem);
} else {
warn sprintf( "Failed to submit problem %s over Open311, details:\n%s", $problem->id, $self->error)
- if $problem->send_fail_count && $problem->send_fail_count == 2;
+ if warn_failure($problem);
}
return 0;
}
@@ -259,10 +277,10 @@ sub post_service_request_update {
}
warn sprintf( "Failed to submit comment %s over Open311, response - %s\n%s\n", $comment->id, $response, $self->debug_details )
- if $comment->send_fail_count && $comment->send_fail_count == 2;
+ if warn_failure($comment, $comment->problem);
} else {
warn sprintf( "Failed to submit comment %s over Open311, details\n%s\n", $comment->id, $self->error)
- if $comment->send_fail_count && $comment->send_fail_count == 2;
+ if warn_failure($comment, $comment->problem);
}
return 0;
}