diff options
Diffstat (limited to 'templates/email/default/reply-autoresponse')
| -rw-r--r-- | templates/email/default/reply-autoresponse | 44 |
1 files changed, 30 insertions, 14 deletions
diff --git a/templates/email/default/reply-autoresponse b/templates/email/default/reply-autoresponse index f984c66b0..5751dc524 100644 --- a/templates/email/default/reply-autoresponse +++ b/templates/email/default/reply-autoresponse @@ -1,23 +1,39 @@ Subject: Automatic reply to your message to FixMyStreet -Hi, +Hello, -This is an automatic response to your email; your email has not been delivered. +You are receiving this message because you have tried to reply to an automated +email from FixMyStreet. -If you're replying to an email about a report update, please visit -the URL given in the email in order to leave a reply. You cannot -reply to an update via email. +This is an automatic response to your email. -If you are trying to confirm something, such as a report or an email -alert, please click the link in the email that we sent you, or, if -you cannot click the link, copy and paste it into the address bar of -your web browser. +If you are trying to contact your council about a report you have made, please +search your email for their latest communication (or auto-reply), and respond +to that. -If you're trying to unsubscribe from an email alert, there is an -unsubscribe link at the bottom of the email. +Alternatively, if you would like your comment to be published on our website, +you can post it as an update to the original report. Note, however, that updates +are not sent to the council - they are a way for residents to discuss local +problems and offer advice or support. With this in mind, you may wish to both +update your original report, and chase your council via email. -If you have a question or comment about the site, please send your -email to team@fixmystreet.com +If you would like to respond to our question about whether your problem has +been fixed, please follow the link in the email we sent you. + +If you are trying to reply to an update someone has left on your report, please +visit your report page on FixMyStreet and enter your response in the 'update' +box. + +If you are trying to confirm a report or an email alert, please click the link +in the email that we sent you, or, if you cannot click the link, copy and paste +it into the address bar of your web browser. + +If you're trying to unsubscribe from an email alert, there is an unsubscribe +link at the bottom of the email. + +All the best, -Yours, The FixMyStreet team + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. |