diff options
Diffstat (limited to 'templates/email/default')
19 files changed, 215 insertions, 84 deletions
diff --git a/templates/email/default/alert-confirm.txt b/templates/email/default/alert-confirm.txt index 0d23d7733..886b04b00 100644 --- a/templates/email/default/alert-confirm.txt +++ b/templates/email/default/alert-confirm.txt @@ -1,13 +1,18 @@ -Subject: Confirm your alert on [% INCLUDE 'site-name.txt' | trim %] +Subject: Confirm your [% INCLUDE 'site-name.txt' | trim %] alert -Hi, +Please click on the link below to confirm your [% INCLUDE 'site-name.txt' | trim %] alert. -Please click on the link below to confirm the alert you just -asked to subscribe to on [% INCLUDE 'site-name.txt' | trim %]: + [% token_url %] - [% token_url %] +If you can't click the link, copy and paste it to the address bar of your web +browser. -If you can't click the link, please copy and paste it to the -address bar of your web browser. +This confirms that you'd like to receive an email when someone makes a +[% INCLUDE 'site-name.txt' | trim %] report within your chosen area. + +Email alerts are a free service from [% INCLUDE 'site-name.txt' | trim %]. [% INCLUDE 'signature.txt' %] + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/alert-problem-area.txt b/templates/email/default/alert-problem-area.txt index 3696c87d4..2bcf3fbfc 100644 --- a/templates/email/default/alert-problem-area.txt +++ b/templates/email/default/alert-problem-area.txt @@ -1,12 +1,22 @@ -Subject: New problems in <?=$values['area_name']?> on FixMyStreet +Subject: New <?=$values['site_name']?> reports in <?=$values['area_name']?> -The following new problems have been added within +The following new <?=$values['site_name']?> reports have been added in <?=$values['area_name']?>: <?=$values['data']?> <?=$values['signature']?> -To stop receiving emails when there are new problems in -<?=$values['area_name']?>, please follow this link: + +Unsubscribe? + +You asked us to send you an email when someone makes a new <?=$values['site_name']?> +report in <?=$values['area_name']?>. This is a free service from <?=$values['site_name']?>. + +If you no longer wish to receive an email whenever there are new reports in +<?=$values['area_name']?>, please follow this link: + <?=$values['unsubscribe_url']?> + +This email was sent automatically, from an unmonitored email account - so please +do not reply to it. diff --git a/templates/email/default/alert-problem-council.txt b/templates/email/default/alert-problem-council.txt index 5544a2043..8bc9d6d20 100644 --- a/templates/email/default/alert-problem-council.txt +++ b/templates/email/default/alert-problem-council.txt @@ -1,11 +1,22 @@ -Subject: New problems reported to <?=$values['area_name']?> on FixMyStreet +Subject: New <?=$values['site_name']?> reports to <?=$values['area_name']?> -The following new problems have been reported to <?=$values['area_name']?>: +The following new <?=$values['site_name']?> reports have been sent to +<?=$values['area_name']?>: <?=$values['data']?> <?=$values['signature']?> -To stop receiving emails when there are new problems reported to -<?=$values['area_name']?>, please follow this link: + +Unsubscribe? + +You asked us to send you an email when someone makes a new <?=$values['site_name']?> +report to <?=$values['area_name']?>. This is a free service from <?=$values['site_name']?>. + +If you no longer wish to receive an email whenever there are new reports made to +<?=$values['area_name']?>, please follow this link: + <?=$values['unsubscribe_url']?> + +This email was sent automatically, from an unmonitored email account - so please +do not reply to it. diff --git a/templates/email/default/alert-problem-nearby.txt b/templates/email/default/alert-problem-nearby.txt index 0c88dab5a..3dc562840 100644 --- a/templates/email/default/alert-problem-nearby.txt +++ b/templates/email/default/alert-problem-nearby.txt @@ -1,10 +1,22 @@ -Subject: New nearby problems on FixMyStreet +Subject: New reports on <?=$values['site_name']?> -The following nearby problems have been added: +The following <?=$values['site_name']?> reports have been made within the area +you specified: <?=$values['data']?> <?=$values['signature']?> -To stop receiving emails when there are nearby problems, -please follow this link: <?=$values['unsubscribe_url']?> + +Unsubscribe? + +You asked us to send you an email when someone makes a new <?=$values['site_name']?> +report within your chosen area. This is a free service from <?=$values['site_name']?>. + +If you no longer wish to receive an email whenever there are new reports within +this area, please follow this link: + +<?=$values['unsubscribe_url']?> + +This email was sent automatically, from an unmonitored email account - so please +do not reply to it. diff --git a/templates/email/default/alert-problem-ward.txt b/templates/email/default/alert-problem-ward.txt index 9793bcdac..9bcc770b1 100644 --- a/templates/email/default/alert-problem-ward.txt +++ b/templates/email/default/alert-problem-ward.txt @@ -1,12 +1,24 @@ -Subject: New problems reported to <?=$values['area_name']?> within <?=$values['ward_name']?> on FixMyStreet +Subject: New <?=$values['site_name']?> reports to <?=$values['area_name']?> within <?=$values['ward_name']?> -The following new problems have been reported to <?=$values['area_name']?> +The following new <?=$values['site_name']?> reports have been sent to <?=$values['area_name']?> within <?=$values['ward_name']?>: <?=$values['data']?> <?=$values['signature']?> -To stop receiving emails when there are new problems reported to -<?=$values['area_name']?> within <?=$values['ward_name']?>, -please follow this link: <?=$values['unsubscribe_url']?> + +Unsubscribe? + +You subscribed to receive an email every time someone makes a new <?=$values['site_name']?> +report to <?=$values['area_name']?> within <?=$values['ward_name']?>.This is a +free service from <?=$values['site_name']?>. + +If you no longer wish to receive an email whenever there are new reports to +<?=$values['area_name']?> within <?=$values['ward_name']?>, please follow +this link: + +<?=$values['unsubscribe_url']?> + +This email was sent automatically, from an unmonitored email account - so please +do not reply to it. diff --git a/templates/email/default/alert-problem.txt b/templates/email/default/alert-problem.txt index 01e184e0a..edce34931 100644 --- a/templates/email/default/alert-problem.txt +++ b/templates/email/default/alert-problem.txt @@ -1,10 +1,21 @@ -Subject: New problems on FixMyStreet +Subject: New reports on <?=$values['site_name']?> -The following new problems have been added: +The following new reports have been added to <?=$values['site_name']?>: <?=$values['data']?> <?=$values['signature']?> -To stop receiving emails when there are new problems, -please follow this link: <?=$values['unsubscribe_url']?> + +Unsubscribe? + +You subscribed to receive an email when someone makes a new <?=$values['site_name']?> +report. This is a free service from <?=$values['site_name']?>. + +If you no longer wish to receive an email whenever there are new <?=$values['site_name']?> +reports please follow this link: + +<?=$values['unsubscribe_url']?> + +This email was sent automatically, from an unmonitored email account - so please +do not reply to it. diff --git a/templates/email/default/alert-update.txt b/templates/email/default/alert-update.txt index 1140de1fa..93ba11e01 100644 --- a/templates/email/default/alert-update.txt +++ b/templates/email/default/alert-update.txt @@ -1,17 +1,27 @@ -Subject: New updates on problem - '<?=$values['title']?>' +Subject: New <?=$values['site_name']?> updates on report: '<?=$values['title']?>' -The following updates have been left on this problem: +You asked us to send you an email every time an update was made to the +<?=$values['site_name']?> report: <?=$values['title']?>. + +The following updates have been left on this report: <?=$values['data']?> <?=$values['state_message']?> -To view or reply to these updates, please visit the following URL: +If you would like to view or reply to these updates, please visit the following URL: <?=$values['problem_url']?> -You cannot contact anyone by replying to this email. +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. <?=$values['signature']?> -To stop receiving emails when there are new updates on this problem, + +Unsubscribe? + +We currently email you whenever someone leaves an update on the +<?=$values['site_name']?> report: <?=$values['title']?>. + +If you no longer wish to receive an email whenever this report is updated, please follow this link: <?=$values['unsubscribe_url']?> diff --git a/templates/email/default/confirm_report_sent.txt b/templates/email/default/confirm_report_sent.txt index 201888270..735d52027 100644 --- a/templates/email/default/confirm_report_sent.txt +++ b/templates/email/default/confirm_report_sent.txt @@ -1,9 +1,25 @@ -Subject: Problem Report Sent: <?=$values['title']?> +Subject: <?=$values['site_name']?> Report Sent: <?=$values['title']?> -Hi, +Hello, -Your report about "<?=$values['title']?>" has been sent to <?=$values['bodies_name']?>. +Thank you for using <?=$values['site_name']?> to submit your report +"<?=$values['title']?>". -Thanks +This is to confirm that it has now been sent to <?=$values['bodies_name']?>, +who should respond to you directly. + +Your report is also on <?=$values['url']?>, where others may read, comment or +offer advice. + +You should also feel free to add updates to that page, although note that they +will not be sent to your council. + +If you'd like to update your council, please wait for their reply so that you +can respond to them directly. + +Good luck in getting your problem fixed. <?=$values['signature']?> + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/login.txt b/templates/email/default/login.txt index 762407b01..360eb8512 100644 --- a/templates/email/default/login.txt +++ b/templates/email/default/login.txt @@ -1,9 +1,13 @@ -Subject: Your FixMyStreet.com account details +Subject: Your [% INCLUDE 'site-name.txt' | trim %] account details -Please click on the link below to confirm your email address. Then you will be -able to view your problem reports and manage them more easily. +Please click on the link below to confirm your email address. [% c.uri_for_action( 'auth/token', token ) %] +Once you've done this, you'll be able to view and manage all reports and +updates you've made on [% INCLUDE 'site-name.txt' | trim %]. + [% INCLUDE 'signature.txt' %] +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/partial.txt b/templates/email/default/partial.txt index 82bc0cf0e..fb5e17c10 100644 --- a/templates/email/default/partial.txt +++ b/templates/email/default/partial.txt @@ -1,13 +1,16 @@ -Subject: Confirm your report on FixMyStreet +Subject: Confirm your report on [% INCLUDE 'site-name.txt' | trim %] -Hi [% report.name || report.email %], +Hello [% report.name || report.email %], -To confirm the report you have uploaded to FixMyStreet via -[% report.service %], and to check or add any details, -please visit the following URL: +To confirm the report you have uploaded to [% INCLUDE 'site-name.txt' | trim %] +via [% report.service %], and to check or add any details, please visit the +following URL: [% token_url %] Thanks! [% INCLUDE 'signature.txt' %] + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/problem-confirm.txt b/templates/email/default/problem-confirm.txt index 3a6bbe03a..ab4870bb1 100644 --- a/templates/email/default/problem-confirm.txt +++ b/templates/email/default/problem-confirm.txt @@ -1,19 +1,31 @@ -Subject: Confirm your problem on [% INCLUDE 'site-name.txt' | trim %] +Subject: Confirm your report on [% INCLUDE 'site-name.txt' | trim %] -Hi [% report.name %], +Hello [% report.name %], -Please click on the link below to confirm the problem you just -added to [% INCLUDE 'site-name.txt' | trim %]: +Please click on the link below to confirm that you want to send your report to +[% report.body %]. Note that your report will also appear on the [% INCLUDE 'site-name.txt' | trim %] +website: [% token_url %] -If your email program does not let you click on this link, -copy and paste it into your web browser and press return. +If your email program does not let you click on this link, copy and paste it +into your web browser and press return. Your problem had the title: + [% report.title %] And details: + [% report.detail %] +If you no longer wish to send this report, please take no further action. + +Thank you for submitting a report through [% INCLUDE 'site-name.txt' | trim %]. + + + [% INCLUDE 'signature.txt' %] + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/questionnaire.txt b/templates/email/default/questionnaire.txt index 88d4cc1b5..4257792da 100644 --- a/templates/email/default/questionnaire.txt +++ b/templates/email/default/questionnaire.txt @@ -1,23 +1,24 @@ -Subject: FixMyStreet questionnaire about '<?=$values['title']?>' +Subject: Questionnaire about your <?=$values['site_name']?> report: '<?=$values['title']?>' -Hi <?=$values['name']?>, +Hello <?=$values['name']?>, -<?=$values['created']?> ago, you left a problem on FixMyStreet -with the details provided at the end of this email. To keep our -site up to date and relevant, we'd appreciate it if you could -follow the link below and fill in our short questionnaire +<?=$values['created']?> ago, you reported a problem using <?=$values['site_name']?>. + +The details of that report are at the end of this email. + +To keep <?=$values['site_name']?> up to date and relevant, we'd appreciate it +if you could follow the link below and fill in our short questionnaire updating the status of your problem: <?=$values['url']?> -Please do not reply to this email; there is a public comment -box on the questionnaire. - <?=$values['signature']?> -Your problem was as follows: +Your report was as follows: <?=$values['title']?> <?=$values['detail']?> +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/reply-autoresponse b/templates/email/default/reply-autoresponse index f984c66b0..5751dc524 100644 --- a/templates/email/default/reply-autoresponse +++ b/templates/email/default/reply-autoresponse @@ -1,23 +1,39 @@ Subject: Automatic reply to your message to FixMyStreet -Hi, +Hello, -This is an automatic response to your email; your email has not been delivered. +You are receiving this message because you have tried to reply to an automated +email from FixMyStreet. -If you're replying to an email about a report update, please visit -the URL given in the email in order to leave a reply. You cannot -reply to an update via email. +This is an automatic response to your email. -If you are trying to confirm something, such as a report or an email -alert, please click the link in the email that we sent you, or, if -you cannot click the link, copy and paste it into the address bar of -your web browser. +If you are trying to contact your council about a report you have made, please +search your email for their latest communication (or auto-reply), and respond +to that. -If you're trying to unsubscribe from an email alert, there is an -unsubscribe link at the bottom of the email. +Alternatively, if you would like your comment to be published on our website, +you can post it as an update to the original report. Note, however, that updates +are not sent to the council - they are a way for residents to discuss local +problems and offer advice or support. With this in mind, you may wish to both +update your original report, and chase your council via email. -If you have a question or comment about the site, please send your -email to team@fixmystreet.com +If you would like to respond to our question about whether your problem has +been fixed, please follow the link in the email we sent you. + +If you are trying to reply to an update someone has left on your report, please +visit your report page on FixMyStreet and enter your response in the 'update' +box. + +If you are trying to confirm a report or an email alert, please click the link +in the email that we sent you, or, if you cannot click the link, copy and paste +it into the address bar of your web browser. + +If you're trying to unsubscribe from an email alert, there is an unsubscribe +link at the bottom of the email. + +All the best, -Yours, The FixMyStreet team + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. diff --git a/templates/email/default/signature.txt b/templates/email/default/signature.txt index 69ee38767..f94250564 100644 --- a/templates/email/default/signature.txt +++ b/templates/email/default/signature.txt @@ -1,2 +1,3 @@ -Yours, +All the best, + The FixMyStreet team diff --git a/templates/email/default/submit-brent.txt b/templates/email/default/submit-brent.txt index 75a954765..44c9ad744 100644 --- a/templates/email/default/submit-brent.txt +++ b/templates/email/default/submit-brent.txt @@ -39,5 +39,5 @@ also welcome any other feedback you may have. FixMyStreet is now available for full integration into council websites, making life easier for both you and your residents. -Read more here: http://www.mysociety.org/for-councils/fixmystreet/ +Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/ diff --git a/templates/email/default/submit-example.txt b/templates/email/default/submit-example.txt index 4956a7a93..117584467 100644 --- a/templates/email/default/submit-example.txt +++ b/templates/email/default/submit-example.txt @@ -57,5 +57,5 @@ feedback you may have. FixMyStreet is now available for full integration into council websites, making life easier for both you and your residents. -Read more here: http://www.mysociety.org/for-councils/fixmystreet/ +Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/ diff --git a/templates/email/default/submit.txt b/templates/email/default/submit.txt index 6066a7b68..2a2eae3e6 100644 --- a/templates/email/default/submit.txt +++ b/templates/email/default/submit.txt @@ -39,5 +39,5 @@ also welcome any other feedback you may have. FixMyStreet is now available for full integration into council websites, making life easier for both you and your residents. -Read more here: http://www.mysociety.org/for-councils/fixmystreet/ +Read more here: http://www.mysociety.org/services/fixmystreet-for-councils/ diff --git a/templates/email/default/update-confirm-donotsend.txt b/templates/email/default/update-confirm-donotsend.txt new file mode 100644 index 000000000..bbeffef6e --- /dev/null +++ b/templates/email/default/update-confirm-donotsend.txt @@ -0,0 +1,3 @@ +Note that we do not send updates to [% update.problem.body %] - they are +intended as a place for [% INCLUDE 'site-name.txt' | trim %] users to +discuss, support, and offer advice. diff --git a/templates/email/default/update-confirm.txt b/templates/email/default/update-confirm.txt index beefac9c1..039a3bb39 100644 --- a/templates/email/default/update-confirm.txt +++ b/templates/email/default/update-confirm.txt @@ -1,17 +1,21 @@ Subject: Confirm your update on [% INCLUDE 'site-name.txt' | trim %] -Hi [% update.name %], +Hello [% update.name %], -Please click on the link below to confirm the update you just -wrote: +Please click on the link below to confirm your update on [% INCLUDE 'site-name.txt' | trim %]: [% token_url %] -If your email program does not let you click on this link, -copy and paste it into your web browser and press return. +If your email program does not let you click on this link, copy and paste it +into your web browser and press return. Your update reads: [% update.text %] +[% INCLUDE 'update-confirm-donotsend.txt' %] + [% INCLUDE 'signature.txt' %] + +This email was sent automatically, from an unmonitored email account - so +please do not reply to it. |