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diff --git a/templates/email/tfl/submit.html b/templates/email/tfl/submit.html
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+[%
+
+PROCESS '_email_settings.html';
+
+email_summary = "A new problem in your area has been reported by a " _ site_name _ " user.";
+email_footer = "";
+email_columns = 2;
+
+INCLUDE '_email_top.html';
+
+%]
+
+<th style="[% td_style %][% primary_column_style %]" id="primary_column">
+  [% start_padded_box %]
+  <h1 style="[% h1_style %]">New problem in your&nbsp;area</h1>
+  <p style="[% p_style %]">[% multiple %]A user of [% site_name %] has submitted the following report
+of a local problem that they believe might require your attention.</p>
+
+  <p style="margin: 20px auto; text-align: center">
+    <a style="[% button_style %]" href="[% url %]">Show full report</a>
+  </p>
+  <h2 style="[% h2_style %] margin: 30px 0 10px 0">Reported by:</h2>
+  <table [% table_reset %]>
+    <tr>
+      <th style="[% contact_th_style %]">Name</th>
+      <td style="[% contact_td_style %]">[% report.name | html %]</td>
+    </tr>
+    <tr>
+      <th style="[% contact_th_style %]">Email</th>
+      <td style="[% contact_td_style %]">
+        [%~ IF report.user.email ~%]
+          <a href="mailto:[% report.user.email | html %]">[% report.user.email | html %]</a>
+        [%~ ELSE ~%]
+          <strong>No email address provided, only phone number</strong>
+        [%~ END ~%]
+      </td>
+    </tr>
+    [%~ IF report.user.phone %]
+      <tr>
+        <th style="[% contact_th_style %]">Phone</th>
+        <td style="[% contact_td_style %]"><a href="tel:[% report.user.phone | html %]">[% report.user.phone | html %]</a></td>
+      </tr>
+    [%~ END %]
+  </table>
+  <p style="[% p_style %] margin-top: 0.5em;">Replies to this message will go directly to [% report.name | html %], the user who reported the problem.</p>
+  [% end_padded_box %]
+</th>
+[% WRAPPER '_email_sidebar.html' object = report %]
+    <h2 style="[% h2_style %]">[% report.title | html %]</h2>
+    <p style="[% secondary_p_style %]"><strong>Report reference:</strong> FMS[% report.id %]</p>
+    <p style="[% secondary_p_style %]"><strong>Category:</strong> [% report.category | html %]</p>
+    <p style="[% secondary_p_style %]">[% report.detail | html %]</p>
+    [%~ IF additional_information %]
+    <p style="[% secondary_p_style %]">[% additional_information %]</p>
+    [%~ END %]
+    <p style="[% secondary_p_style %]">
+      <strong>Location:</strong>
+      <br>Easting/Northing
+      [%~ " (IE)" IF coordsyst == "I" ~%]
+      : [% easting %]/[% northing %]
+      (<a href="[% osm_url %]" title="View OpenStreetMap of this location">
+        [%~ report.latitude %], [% report.longitude ~%]
+      </a>)
+      [% IF closest_address %]<br>[% closest_address | trim | replace("\n\n", "<br>") %][% END %]
+    </p>
+[% END %]
+
+[% INCLUDE '_email_bottom.html' %]