4 files changed, 68 insertions, 9 deletions
diff --git a/templates/emails/empty property-confirm b/templates/emails/empty property-confirm
index 001afb355..8e3dc3057 100644
--- a/templates/emails/empty property-confirm
+++ b/templates/emails/empty property-confirm
@@ -1,9 +1,9 @@
-Subject: Confirm your empty property
+Subject: Confirm your empty property report
 
 Hi <?=$values['name']?>,
 
 Please click on the link below to confirm the empty property
-you just added to the site:
+report you just added to the site:
 
 <?=$values['url']?>
 
@@ -17,4 +17,4 @@ And details:
 <?=$values['detail']?>
 
 Yours,  
-The Empty Homes Agency team
+The Empty Homes Agency
diff --git a/templates/emails/questionnaire-eha-26weeks b/templates/emails/questionnaire-eha-26weeks
new file mode 100644
index 000000000..f10e8461b
--- /dev/null
+++ b/templates/emails/questionnaire-eha-26weeks
@@ -0,0 +1,23 @@
+Subject: Questionnaire about your empty property report
+
+Hi <?=$values['name']?>,
+
+Four weeks ago, you reported an empty home on ReportEmptyHomes.com with the
+details provided at the end of this email. To keep our site up to date and
+relevant, I'd be grateful if you could fill in this short questionnaire to tell
+us what has happened: 
+
+    <?=$values['url']?>
+
+Please do not reply to this email; there is a public comment
+box on the questionnaire.
+
+Yours,  
+The Empty Homes Agency
+
+Your report was as follows:
+
+<?=$values['title']?>
+
+<?=$values['detail']?>
+
diff --git a/templates/emails/questionnaire-eha-4weeks b/templates/emails/questionnaire-eha-4weeks
new file mode 100644
index 000000000..a17238452
--- /dev/null
+++ b/templates/emails/questionnaire-eha-4weeks
@@ -0,0 +1,23 @@
+Subject: Questionnaire about your empty property report
+
+Hi <?=$values['name']?>,
+
+Six months ago, you reported an empty home on ReportEmptyHomes.com with the
+details provided at the end of this email. To keep our site up to date and
+relevant, I'd be grateful if you could fill in this short questionnaire to tell
+us what has happened:
+
+    <?=$values['url']?>
+
+Please do not reply to this email; there is a public comment
+box on the questionnaire.
+
+Yours,  
+The Empty Homes Agency
+
+Your report was as follows:
+
+<?=$values['title']?>
+
+<?=$values['detail']?>
+
diff --git a/templates/emails/submit-eha b/templates/emails/submit-eha
index d871406e6..4eb923d85 100644
--- a/templates/emails/submit-eha
+++ b/templates/emails/submit-eha
@@ -1,15 +1,27 @@
 Subject: Empty property report
 
-Dear Empty Homes Agency,
+Dear Empty Property Officer,
 
-A user of the empty property reporting website has submitted the
-following report of an empty property.
+This is a new referral of an empty property in your area made by a user of the
+website ReportEmptyHomes.com. The website user has been told that the case has
+been referred to you.  I would be grateful if you could do whatever you can to
+help get this property back into use. I will contact the user in a month and
+again in six months and ask them what has happened to the property.  
 
-<?=$values['fuzzy']?>, or to provide an update on the report,
-please visit the following link:
+I'd encourage you to tell us what you have done, and when the property comes
+back into use, by filling in an update against the property referral on the
+website:
 
     <?=$values['url']?>
 
+This gives useful feedback to website users and helps them understand what
+action you are taking. I will offer advice to the user on other action they
+might take if the property isn't successfully dealt with.  
+
+If you would like help or advice on getting empty properties back into use
+there is lots of useful information on the Empty Homes Agency's website
+www.EmptyHomes.com - if you have further questions please give us a call. 
+
 <?=$values['has_photo']?>----------
 
 Name: <?=$values['name']?>
@@ -25,5 +37,6 @@ Details: <?=$values['detail']?>
 Replies to this email will go to the user who submitted the report, if
 you would like to ask for any further information.
 
-[ This message was sent via the EHA empty property reporting website. ]
+Yours,  
+The Empty Homes Agency