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diff --git a/templates/web/barnet/faq/faq-en-gb.html b/templates/web/barnet/faq/faq-en-gb.html new file mode 100755 index 000000000..126a03314 --- /dev/null +++ b/templates/web/barnet/faq/faq-en-gb.html @@ -0,0 +1,103 @@ +[% INCLUDE 'header.html', title = 'Help', bodyclass = 'twothirdswidthpage' %] + +<h1>Frequently Asked Questions</h1> + +<p>These pages are for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing, such as:</p> + <ul><li>abandoned vehicles + <li>flyposting or graffiti + <li>flytipping or litter + <li>streetcleaning, such as broken glass in a cycle lane + <li>unlit lamposts + <li>broken playground equipment + <li>potholes + </ul> + +<dl> + <dt>What issues can’t be reported here?</dt> + <dd><p>It is not a way of reporting all issues. Problems such as:</p> + <ul> + <li>missed rubbish or recycling collections + <li>anti-social behaviour + <li>noise pollution or barking dogs + <li>fires and smoke/smell pollution + <li>proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. + <li>complaining about your neighbours + <li>complaining or commenting about the council + </ul> + </dd> + + <dt>How do I report a problem here?</dt> + <dd>After entering a postcode or location, you are shown +a map of that area. You can view problems already reported in that area, +or report ones of your own by clicking on the map at the location of +the problem.</dd> + <dt>How are the problems solved?</dt> + <dd>They are reported directly to us so we can then resolve the problem. + You can also discuss the problem on the website with others if you wish.</dd> + + <dt>Do you remove silly or illegal content?</dt> + <dd>Barnet Council and FixMyStreet are not responsible for the content and accuracy +of material submitted by their users. We reserve the right to edit or remove any +problems or updates which we consider to be inappropriate upon being informed +by a user of the site.</dd> + + <dt>Can I use FixMyStreet on my mobile?</dt> + <dd>Yes a special mobile friendly version is available to report problem in Barnet’s streets or parks. + </dd> + + <dt>Can I use these pages to report problems outside of the London Borough of Barnet?</dd> + <dd>No, please visit the main FixMyStreet site at <a href="http://www.fixmystreet.com/">http://www.fixmystreet.com/</a> to report problem outside the borough.</dd> + + <dt>Who built FixMyStreet?</dt> + <dd>FixMyStreet was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. +mySociety is the project of a registered charity which has grown out of the community of +volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou</a>. +mySociety’s primary mission is to build Internet projects which give people simple, tangible +benefits in the civic and community aspects of their lives. Our first project +was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your +elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety +can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, +or by post at: mySociety, 483 Green Lanes, London, N13 4BS, UK.</dd> + + <dt>Why does the site use kilometres for measurements?</dt> + <dd>The British national + grid reference system, devised by Ordnance Survey (the British national + mapping agency) around the time of the second world war, uses eastings and + northings measured in metres and kilometres; the maps we use are from + Ordnance Survey and so this is what we use to display distances. + There you have it: not everything British is in miles!</dd> + + <dt>Why can’t I zoom out more on the reporting map?</dt> + <dd>We want to keep reports locally focused, so we restrict the ability to + move radically between areas. The map on <a href="/my">Your Reports</a> will let you see all + the reports you’ve made, wherever they are.</dd> + + <dt>Who gets to see my email address?</dt> + <dd>If you submit a problem, your details, and details + of the problem, will be submitted to Barnet Council. +Other than the council, only people we authorise to view the FixMyStreet administration interface +will be able to see your email address and they will never use it for anything other than +to help administer FixMyStreet. We will never give or sell your email address to anyone else, +unless we are obliged to by law. Your name will not be published anywhere unless you let us.</dd> + + <dt>What emails will you send to me?</dt> + <dd>We will email you if someone leaves an update on a +problem you’ve reported, and send you a questionnaire email four weeks +after you submit a problem, asking for a status update; we’ll only ever +send you emails in relation to your problem.</dd> + + <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> + <dd> +The software behind this site is open source, and available +to you mainly under the GNU Affero GPL software license. You can <a +href="http://github.com/mysociety/fixmystreet">download the +source code</a> and help us develop it. +You’re welcome to use it in your own projects, although you must also +make available the source code to any such projects. +<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code +being used in a Norwegian version of this site. +</dd> + + </dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |