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diff --git a/templates/web/base/faq/faq-en-gb.html b/templates/web/base/faq/faq-en-gb.html index 620224a2b..55046ce4a 100755 --- a/templates/web/base/faq/faq-en-gb.html +++ b/templates/web/base/faq/faq-en-gb.html @@ -1,18 +1,34 @@ -[% INCLUDE 'header.html', title => loc('Frequently Asked Questions') %] - -<h1>Frequently Asked Questions</h1> - <dl> - <dt>What is FixMyStreet?</dt> - <dd>FixMyStreet is a site to help people report, view, -or discuss local problems they’ve found to their local council by -simply locating them on a map. It launched in early February -2007.</dd> - <dt>What sort of problems should I report with FixMyStreet?</dt> - <dd>FixMyStreet is primarily for reporting things which are -<strong>broken or dirty or damaged or dumped, and need fixing, cleaning -or clearing</strong>, such as: - - <ul><li>Abandoned vehicles +[% INCLUDE 'header.html', title = loc('Frequently Asked Questions'), bodyclass = 'twothirdswidthpage' %] + +<div class="sticky-sidebar"> + <aside> + <ul class="plain-list"> + <li><strong>Frequently Asked Questions</strong></li> + <li><a href="/privacy">Privacy and cookies</a></li> + <li><a href="/contact">Contact [% c.cobrand.site_title %]</a></li> + </ul> + </aside> +</div> + +<h1><a name="faq"></a>Frequently Asked Questions</h1> + +<dl> + + <dt>What is this site?</dt> + <dd>[% c.cobrand.site_title %] is a site to help people report to their + local authority, view, or discuss local issues they’ve found, by + simply locating them on a map.</dd> + + <dt>How do I get in touch with [% c.cobrand.site_title %]?</dt> + <dd>Here’s our <a href="/contact">contact page</a>.</dd> + + <dt>What sort of problems should I report with [% c.cobrand.site_title %]?</dt> + <dd>This depends upon the precise purpose of [% c.cobrand.site_title %]; + in the UK, FixMyStreet is primarily for reporting things which are + <strong>broken or dirty or damaged or dumped, and need fixing, cleaning + or clearing</strong>, such as: + <ul> + <li>Abandoned vehicles <li>Dog Fouling <li>Flyposting or graffiti <li>Flytipping or litter @@ -22,13 +38,13 @@ or clearing</strong>, such as: </ul> </dd> - <dt>What isn’t FixMyStreet for?</dt> - <dd>FixMyStreet is not a way of getting in touch with [% c.cobrand.is_council ? 'the' : 'your' %] council for all - issues – please use FixMyStreet only for problems such as the above. We - often route problem reports via cleansing services or highways and so using - FixMyStreet for other matters may result in a delay in your report getting - to the right department. <strong>You will need to contact [% c.cobrand.is_council ? 'the' : 'your' %] council - directly for problems such as</strong>: + <dt>What isn’t [% c.cobrand.site_title %] for?</dt> + <dd>[% c.cobrand.site_title %] is not a way of getting in touch with your + authority for all issues – please use this site only for problems + such as the above. We often route problem reports via cleansing services or + highways and so using this site for other matters may result in a delay in + your report getting to the right department. <strong>You will need to + contact your authority directly for problems such as</strong>: <ul><li>Anti-social behaviour <li>Any urgent or emergency problems @@ -37,160 +53,89 @@ or clearing</strong>, such as: <li>Missing wheelie bins or recycling boxes or missed rubbish collections <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. <li>Complaining about your neighbours - <li>Complaining about the council + <li>Complaining about the authority <li>Joy riding, drug taking, animal cruelty, or other criminal activity </ul> - <p>Councils often have direct hotlines for these sorts of issues.</p> + <p>Authorities often have direct hotlines for these sorts of issues.</p> </dd> - <dt>How do I use the site?</dt> - <dd>After entering a postcode or location, you are presented -with a map of that area. You can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.</dd> - <dt>How are the problems solved?</dt> - <dd>They are reported to the [% IF !c.cobrand.is_council %]relevant[% END %] council by email. The -council can then resolve the problem the way they normally would. -Alternatively, you can discuss the problem on the website with others, and -then together lobby the council to fix it, or fix it directly yourselves.</dd> - <dt>Is it free?</dt> - <dd>The site is free to use, yes. FixMyStreet is run -by a registered charity, though, so if you want to make a contribution, <a -href="https://secure.mysociety.org/donate/">please do</a>.</dd> - - <dt>Can I use FixMyStreet on my mobile?</dt> + <dt>How do I use the site?</dt> + <dd>After entering a location, you are presented with a map of that area. + You can view problems already reported in that area, or report ones of your + own by clicking on the map at the location of the problem.</dd> + + <dt>How are the problems solved?</dt> + <dd>They are reported to the relevant authority by email. The authority can + then resolve the problem the way they normally would. Alternatively, you + can discuss the problem on the website with others, and then together lobby + the authority to fix it, or fix it directly yourselves.</dd> + + <dt>Is it free?</dt> + <dd>The site is free to use, yes. The FixMyStreet Platform is maintained by + a registered charity, so if you want to make a contribution, + <a href="https://www.mysociety.org/donate/">please do</a>.</dd> + + <dt>Can I use [% c.cobrand.site_title %] on my mobile?</dt> <dd> - <p>The FixMyStreet website will already work on your mobile phone, adapting to - the size of your screen automatically. Using an app has some advantages, though - — for example, you can create a report even when you have no network - connection. - <ul> - <li> - <a href="https://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet app for iPhone</a> - <li> - <a href="https://play.google.com/store/apps/details?id=org.mysociety.FixMyStreet">FixMyStreet app for Android</a> - <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the - <a href="http://store.ovi.com/content/107557">Ovi Store</a>. - </ul> + <p>The [% c.cobrand.site_title %] website will already work on your mobile + phone, adapting to the size of your screen automatically.</p> </dd> +</dl> - </dl> +<h2><a name="practical"></a>Practical Questions</h2> - <h2>Practical Questions</h2> - <dl> - <dt>I’m from a council, where do you send the reports?</dt> - <dd>You can either leave a test report or <a href="/contact">contact us</a> +<dl> + <dt>I’m from an authority, where do you send the reports?</dt> + <dd>You can either leave a test report or <a href="/contact">contact us</a> to find out where reports go at the moment. Also <a href="/contact">contact us</a> to update the address or addresses we use.</dd> - <dt>I’m from a council, can we have FixMyStreet on our website?</dt> - <dd>Yes you can! We offer branded, hosted versions of FixMyStreet for local council websites. - <a href="https://www.fixmystreet.com/council">Full details</a>.</dd> - <dt>Do you remove silly or illegal content?</dt> - <dd>FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. We reserve the right to edit or remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.</dd> - <dt>Why does the site use kilometres for measurements?</dt> - <dd>Thanks for asking politely – we never quite understand why some of the rudest - emails we receive are on this topic. The British national - grid reference system, devised by Ordnance Survey (the British national - mapping agency) around the time of the second world war, uses eastings and - northings measured in metres and kilometres; the maps we use are from - Ordnance Survey and so this is what we use to display distances. - There you have it: not everything British is in miles!</dd> + + <dt>I’m from an authority, can we have [% c.cobrand.site_title %] + on our website?</dt> + <dd>Quite possibly – contact the people who run this site.</dd> + + <dt>Do you remove silly or illegal content?</dt> + <dd>[% c.cobrand.site_title %] is not responsible for the content and + accuracy of material submitted by its users. We reserve the right to + edit or remove any problems or updates which we consider to be + inappropriate upon being informed by a user of the site.</dd> <dt>Why can’t I zoom out more on the reporting map?</dt> - <dd>We want to keep FixMyStreet locally focused, so restrict the ability to - move radically between areas. The map on Your Reports will let you see all - the reports you’ve made, wherever they are. If you’re from the - council then the emailed version of the problem report also contains the - closest road and postcode to the pin on the map.</dd> - - <dt>This site is great – why aren’t you better publicised?</dt> - <dd>As a tiny charity we simply don’t have a publicity budget, and we - rely on word of mouth to advertise the site. We have a whole <a - href="posters/">array of posters, flyers and badges</a> if you’d like - to publicise us on the web or in your local area, and why not write to your - local paper to let them know about us?</dd> </dl> - - <h2><a name="privacy"></a>Privacy Questions</h2> - <dl> - <dt>Who gets to see my email address?</dt> - <dd>If you submit a problem, we pass on your details, and details -of the problem, to the council contact or contacts responsible for the -area where you located the problem. Other than the council, who obviously get your -email address, only people we authorise to view the FixMyStreet administration interface -will be able to see your email address and they will never use it for anything other than -to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, -unless we are obliged to by law. Your name will not be published anywhere unless you let us.</dd> - <dt>Will you send nasty, brutish spam to my email address?</dt> - <dd>Never. We will email you if someone leaves an update on a -problem you’ve reported, and send you a questionnaire email four weeks -after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.</dd> - </dl> - <h2>Organisation Questions</h2> - <dl> - <dt>Who built FixMyStreet?</dt> - <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, - in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your -elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety -can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, -or by post at mySociety, 483 Green Lanes, London, N13 4BS, UK.</dd> - <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt> - <dd>FixMyStreet was originally paid for via the Department for - Constitutional Affairs Innovations Fund. It is now funded by a variety of means, from commercial - work to <a href="http://www.mysociety.org/donate/">donations</a>.</dd> - <dt><a name="nfi"></a>Wasn’t this site called Neighbourhood Fix-It?</dt> - <dd>Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd> - <dt>Do you need any help with the project?</dt> - <dd>Yes, we can use help in all sorts of ways, technical or + <dd>We want to keep [% c.cobrand.site_title %] locally focused, so restrict + the ability to move radically between areas. The map on Your Reports will + let you see all the reports you’ve made, wherever they are. If + you’re from the authority then the emailed version of the problem + report might also contain the closest road or postcode to the pin on the + map.</dd> + +<h2><a name="organisation"></a>Organisation Questions</h2> + +<dl> + <dt>Who built [% c.cobrand.site_title %]?</dt> + <dd>This will depend upon the installation of the FixMyStreet Platform, + who should create their own <code>faq/</code> template in their cobrand + directory to replace this default one. The FixMyStreet Platform was + built by <a href="https://www.mysociety.org/">mySociety</a>. + + <dt>Do you need any help with the project?</dt> + <dd>Yes, we can use help in all sorts of ways, technical or non-technical. Please see our <a -href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd> - <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> - <dd> -The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can <a -href="http://github.com/mysociety/fixmystreet">download the -source code</a> and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects. -<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code -being used in a Norwegian version of this site. -</dd> -<dt>I’d prefer code in a different language?</dt> -<dd> -VisibleGovernment.ca wrote their own code for -<a href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a>, which is -written in GeoDjango and available under an MIT licence at <a -href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a>. -Or <a href="http://www.fixmystreet.org.nz/">FixMyStreet.org.nz</a> is written in -Drupal. -</p> -</dd> - <dt>People build things, not organisations. Who <em>actually</em> built it?</dt> - <dd>Matthew Somerville and Francis Irving wrote the site, -Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created -our pins, Deborah Kerr keeps things up-to-date and does user support, -Ayesha Garrett designed our posters, and Tom Steinberg managed it all. - -Thanks also to -<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and <a -href="http://www.bytemark.co.uk/">Bytemark</a> (who kindly host all -our servers). - -Let us know if we’ve missed anyone.</dd> - </dl> - -[% INCLUDE 'footer.html' %] +href="https://www.mysociety.org/helpus/">Get Involved page</a>.</dd> + + <dt>I’d like a site like this for my own location/ where’s the + "source code" to this site?</dt> + <dd> + The software behind this site is open source, and available to you mainly + under the GNU Affero GPL software license. You can + <a href="https://github.com/mysociety/fixmystreet">download the source + code</a> and help us develop it. You’re welcome to use it in your own + projects, although you must also make available the source code to any such + projects. <a href="https://www.fixmystreet.com/">FixMyStreet.com</a> is the + original code installation, in the UK, and + <a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of the + code being used in Norway. + </dd> + +</dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |