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diff --git a/templates/web/default/faq/faq-en-gb.html b/templates/web/default/faq/faq-en-gb.html new file mode 100755 index 000000000..930a4c045 --- /dev/null +++ b/templates/web/default/faq/faq-en-gb.html @@ -0,0 +1,212 @@ +[% INCLUDE 'header.html', title => loc('Frequently Asked Questions') %] + +<h1>Frequently Asked Questions</h1> + <dl> + <dt>What is FixMyStreet?</dt> + <dd>FixMyStreet is a site to help people report, view, +or discuss local problems they’ve found to their local council by +simply locating them on a map. It launched in early February +2007.</dd> + <dt>What sort of problems should I report with FixMyStreet?</dt> + <dd>FixMyStreet is primarily for reporting things which are +<strong>broken or dirty or damaged or dumped, and need fixing, cleaning +or clearing</strong>, such as: + + <ul><li>Abandoned vehicles + <li>Dog Fouling + <li>Flyposting or graffiti + <li>Flytipping or litter + <li>Streetcleaning, such as broken glass in a cycle lane + <li>Unlit lamposts + <li>Potholes + </ul> + </dd> + + <dt>What isn’t FixMyStreet for?</dt> + <dd>FixMyStreet is not a way of getting in touch with your council for all + issues – please use FixMyStreet only for problems such as the above. We + often route problem reports via cleansing services or highways and so using + FixMyStreet for other matters may result in a delay in your report getting + to the right department. <strong>You will need to contact your council + directly for problems such as</strong>: + + <ul><li>Anti-social behaviour + <li>Any urgent or emergency problems + <li>Noise pollution or barking dogs + <li>Fires and smoke/smell pollution + <li>Missing wheelie bins or recycling boxes or missed rubbish collections + <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. + <li>Complaining about your neighbours + <li>Complaining about the council + <li>Joy riding, drug taking, animal cruelty, or other criminal activity + </ul> + <p>Councils often have direct hotlines for these sorts of issues.</p> + </dd> + + <dt>How do I use the site?</dt> + <dd>After entering a postcode or location, you are presented +with a map of that area. You can view problems already reported in that area, +or report ones of your own simply by clicking on the map at the location of +the problem.</dd> + <dt>How are the problems solved?</dt> + <dd>They are reported to the relevant council by email. The +council can then resolve the problem the way they normally would. +Alternatively, you can discuss the problem on the website with others, and +then together lobby the council to fix it, or fix it directly yourselves.</dd> + <dt>Is it free?</dt> + <dd>The site is free to use, yes. FixMyStreet is run +by a registered charity, though, so if you want to make a contribution, <a +href="https://secure.mysociety.org/donate/">please do</a>.</dd> + + <dt>Can I use FixMyStreet on my mobile?</dt> + <dd><ul> + <li><em>iPhone:</em> There are two apps for FixMyStreet, one written by us + in 2008 and another much more recently by a volunteer, Martin Stephenson. + Both are available for download on the App Store: + <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>, + <a href="http://itunes.apple.com/gb/app/streetreport/id371891859">StreetReport</a>. + <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app + available from the + <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>. + <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the + <a href="http://store.ovi.com/content/107557">Ovi Store</a>. + </ul> + <p>We also hope to make the website itself much more mobile friendly in the future.</p> + </dd> + + <dt>Why do you only cover the countries of Great Britain?</dt> + <dd>We would love to cover Northern Ireland, but as we were funded for + FixMyStreet by the Department for Constitutional Affairs (now the Ministry + of Justice), we were covered for Ordnance Survey data (but not OSNI data) + by the Pan-Governmental Agreement. The cost for these maps would be + prohibitively expensive for the small charity that we are – if you know of + any way we could get access to the Ordnance Survey for Northern Ireland's + maps so that we can add them to the site, that'd be great.</dd> + </dl> + + <h2>Practical Questions</h2> + <dl> + <dt>I’m from a council, where do you send the reports?</dt> + <dd>You can either leave a test report or <a href="/contact">contact us</a> +to find out where reports go at the moment. Also <a href="/contact">contact us</a> +to update the address or addresses we use.</dd> + <dt>I’m from a council, can we have FixMyStreet on our website?</dt> + <dd>Yes you can! We offer branded, hosted versions of FixMyStreet for local council websites. <a href="http://www.mysociety.org/fixmystreet-for-local-council-websites/">Full details</a>.</dd> + <dt>Do you remove silly or illegal content?</dt> + <dd>FixMyStreet is not responsible for the content and accuracy +of material submitted by its users. We reserve the right to edit or remove any +problems or updates which we consider to be inappropriate upon being informed +by a user of the site.</dd> + <dt>Why does the site use kilometres for measurements?</dt> + <dd>Thanks for asking politely – we never quite understand why some of the rudest + emails we receive are on this topic. The British national + grid reference system, devised by Ordnance Survey (the British national + mapping agency) around the time of the second world war, uses eastings and + northings measured in metres and kilometres; the maps we use are from + Ordnance Survey and so this is what we use to display distances. + There you have it: not everything British is in miles!</dd> + + <dt>Why doesn’t dragging the map work on reporting-a-problem pages in Safari or Konqueror?</dt> + <dd>There’s a bug in these two browsers to do with setting images on form +submit buttons, which the map uses when reporting a problem. It’s fixed in the +latest nightly build of Safari, so will presumably be fixed in the next +release. Until then, I’ve sadly had to disable dragging to avoid people +dragging an empty square.</dd> + <dt>Why isn’t there a zoom button on the map?</dt> + <dd>There isn’t a zoom on the map as we want to keep things very local; + this might mean that you’ll need to pan around to figure out where the + problem is if you’re not familiar with the area. If you’re from the + council then the emailed version of the problem report will contain the + closest road to the pin on the map.</dd> + + <dt>This site is great – why aren’t you better publicised?</dt> + <dd>As a tiny charity we simply don’t have a publicity budget, and we + rely on word of mouth to advertise the site. We have a whole <a + href="posters/">array of posters, flyers and badges</a> if you’d like + to publicise us on the web or in your local area, and why not write to your + local paper to let them know about us?</dd> </dl> + + <h2><a name="privacy"></a>Privacy Questions</h2> + <dl> + <dt>Who gets to see my email address?</dt> + <dd>If you submit a problem, we pass on your details, and details +of the problem, to the council contact or contacts responsible for the +area where you located the problem. Other than the council, who obviously get your +email address, only people we authorise to view the FixMyStreet administration interface +will be able to see your email address and they will never use it for anything other than +to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, +unless we are obliged to by law. Your name will not be published anywhere unless you let us.</dd> + <dt>Will you send nasty, brutish spam to my email address?</dt> + <dd>Never. We will email you if someone leaves an update on a +problem you’ve reported, and send you a questionnaire email four weeks +after you submit a problem, asking for a status update; we’ll only ever +send you emails in relation to your problem.</dd> + </dl> + <h2>Organisation Questions</h2> + <dl> + <dt>Who built FixMyStreet?</dt> + <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. +mySociety is the project of a registered charity which has grown out of the community of +volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. +mySociety’s primary mission is to build Internet projects which give people simple, tangible +benefits in the civic and community aspects of their lives. Our first project +was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your +elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety +can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, +or by post at:<br> +mySociety<br> +483 Green Lanes<br> +London<br> +N13 4BS<br> +UK</dd> + <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt> + <dd>FixMyStreet was paid for via the Department for +Constitutional Affairs Innovations Fund.</dd> + <dt><a name="nfi"></a>Wasn’t this site called Neighbourhood Fix-It?</dt> + <dd>Yes, we changed the name mid June 2007. We decided +Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd> + <dt>Do you need any help with the project?</dt> + <dd>Yes, we can use help in all sorts of ways, technical or +non-technical. Please see our <a +href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd> + <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> + <dd> +The software behind this site is open source, and available +to you mainly under the GNU Affero GPL software license. You can <a +href="http://github.com/mysociety/fixmystreet">download the +source code</a> and help us develop it. +You’re welcome to use it in your own projects, although you must also +make available the source code to any such projects. +<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code +being used in a Norwegian version of this site. +</dd> +<dt>I’d prefer code in a different language?</dt> +<dd> +VisibleGovernment.ca wrote their own code for +<a href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a>, which is +written in GeoDjango and available under an MIT licence at <a +href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a>. +Or <a href="http://www.fixmystreet.org.nz/">FixMyStreet.org.nz</a> is written in +Drupal. +</p> +</dd> + <dt>People build things, not organisations. Who <em>actually</em> built it?</dt> + <dd>Matthew Somerville and Francis Irving wrote the site, +Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created +our pins, Deborah Kerr keeps things up-to-date and does user support, +Ayesha Garrett designed our posters, and Tom Steinberg managed it all. + +Thanks also to +<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, +UK postcodes, and UK addresses – data © Crown copyright, all +rights reserved, Ministry of Justice 100037819 2008), +Yahoo! for their BSD-licensed JavaScript libraries, the entire free software +community (this particular project was brought to you by Perl, PostgreSQL, +and the number 161.290) and <a +href="http://www.m247.com/">M247</a> (who kindly host all +our servers). + +Let us know if we’ve missed anyone.</dd> + </dl> + +[% INCLUDE 'footer.html' %] |