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diff --git a/templates/web/emptyhomes/faq/faq-en-gb.html b/templates/web/emptyhomes/faq/faq-en-gb.html index 0222fcd9e..9f66613a7 100755 --- a/templates/web/emptyhomes/faq/faq-en-gb.html +++ b/templates/web/emptyhomes/faq/faq-en-gb.html @@ -4,23 +4,18 @@ <dl> <dt>What is this site for?</dt> <dd>This site is to help make it as easy as possible for you to get -empty homes in your area put back into use. It allows you, to view empty homes -that have been reported and see what has been done about them. It makes -councils accountable for responding and dealing with the empty homes you +empty homes in your area put back into use. It makes councils accountable for responding and dealing with the empty homes you report.</dd> <dt>How do I use the site?</dt> <dd>Enter a postcode or address in the box on the homepage and you are presented with a map of that area. Click where the empty property is, fill in the details, upload a photo if you have one and press submit. That’s -it. You can also view other empty properties that have been reported and see -what has been done about them.</dd> +it. </dd> <dt>Is it free?</dt> <dd>Yes. The costs of developing and running this site are shared -between the Empty Homes Agency and Shelter Cymru through the generosity of -their funders. Both the Empty Homes Agency and Shelter Cymru are registered charities, -so if you believe in their aims and would like to make a contribution, please do: -<a href="http://www.emptyhomes.com/donate.html">Empty Homes Agency</a> -or <a href="http://www.sheltercymru.org.uk/shelter/howtohelp/ood.asp">Shelter Cymru</a>.</dd> +between the Empty Homes Agency, Shelter Cymru and Shlter Scotland through the generosity of their funders. We are all registered charities, so if you believe in their aims and would like to make a contribution, please do: +<a href="https://secure.thebiggive.org.uk/donate/donate.php?charity_id=6651">Empty Homes</a> +or <a href="http://www.sheltercymru.org.uk/Help/donating.aspx?ParentID=7&year=0&type=1&subcat=32&pageid=93">Shelter Cymru</a>.</dd> <dt>Do you remove silly or illegal content?</dt> <dd>We reserve the right to remove any reports or updates which we consider to be inappropriate.</dd> @@ -40,15 +35,15 @@ Even so the process can be slow, especially if the property is in very poor repair or the owner is unwilling to do anything. In most cases it takes six months before you can expect to see anything change, occasionally longer. This doesn’t mean the council isn’t doing anything, which is why we encourage -councils to update the website so you can see what is happening.</p> <p> +councils to update you to let you know what is happening.</p> <p> We will contact you twice (a month and six months after you report the empty home) so you can tell us what has happened. If the council doesn’t do anything, or you think their response is inadequate we will advise you what you can do next.</p> <p> If the empty home is owned by the government or one its agencies, councils are often powerless to help. However you might be able to take action directly -yourself using a PROD: -<a href="http://www.emptyhomes.com/usefulinformation/policy_docs/prods.html">http://www.emptyhomes.com/usefulinformation/policy_docs/prods.html</a> +yourself using the +<a href="http://emptyhomes.com/what-you-can-do-2/resources/prods-2/">Community Right to Reclaim Land</a> </dd> <dt>Will reporting an empty home make any difference?</dt> <dd><p>Yes. Councils can make a real difference, but they have lots of @@ -68,15 +63,13 @@ save 10 million tonnes of CO<sub>2</sub> over building the same number of new ho <h2>Privacy Questions</h2> <dl> <dt>Who gets to see my email address?</dt> - <dd>If you submit an empty property, your details are provided to us and to the council. -Your name is displayed upon the site if you let us, but not your email address; -similarly with updates. We will never give or sell your email address to + <dd>If you submit an empty property, your details are provided to us and to the council. We will never give or sell your email address to anyone else, unless we are obliged to by law.</dd> <dt>Will you send nasty, brutish spam to my email address?</dt> <dd>Never. We will email you if someone leaves an update on a report you’ve made, and send you questionnaire emails four weeks and six months after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.</dd> +send you emails in relation to your report.</dd> </dl> <h2>Organisation Questions</h2> <dl> @@ -85,7 +78,7 @@ send you emails in relation to your problem.</dd> mySociety is the project of a registered charity which has grown out of the community of volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou</a>. mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project +benefits in the civic and community aspects of their lives. Their first project was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your elected representatives, for free. <a href="https://secure.mysociety.org/donate/">Donate to mySociety</a></dd> |