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diff --git a/templates/web/fixmybarangay/about/faq-en-gb.html b/templates/web/fixmybarangay/about/faq-en-gb.html deleted file mode 100644 index 6e8893143..000000000 --- a/templates/web/fixmybarangay/about/faq-en-gb.html +++ /dev/null @@ -1,167 +0,0 @@ -[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %] - -<div class="sticky-sidebar"> - <aside> - <ul class="plain-list"> - <li><a href="#faq">Frequently Asked Questions</a></li> - <li><a href="#practical">Staff Questions</a></li> - <li><a href="#organisation">Organisation Questions</a></li> - </ul> - </aside> -</div> - -<h1><a name="faq"></a>Frequently Asked Questions</h1> - <dl> - <dt>What is FixMyBarangay?</dt> - <dd>FixMyBarangay is a site to help people report, view, -or discuss local problems they’ve found to the city departments. -The pilot project lets you report the problems by SMS (or dropping -into the barangay center). -</dd> - <dt>What areas are covered?</dt> - <dd> - The pilot project is just running in two barangays in Cebu – - Luz and Basak San Nicolas. - </dd> - <dt>What sort of problems should I report with FixMyBarangay?</dt> - <dd>The FixMyBarangay pilot project is just for potholes (and similar - road surface problems) and broken streetlights. - </dd> - - <dt>What isn’t FixMyBarangay for?</dt> - <dd>FixMyStreet is not a way of getting in touch with Cebu City Hall for other problems - – please use FixMyBarangay only for potholes and streetlights while the pilot - project is running.. - </dd> - - <dt>Staff only: How do I use the site?</dt> - <dd>If you have a staff login, you can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.</dd> - <dt>How are the problems solved?</dt> - <dd>Problems sent by SMS are initially handled by the barangay staff – they'll - confirm the problem and report it to the relevant department automatically. - Once it's in the department's problem-tracking system, they'll get onto it as - soon as they can.</dd> - <dt>Is it free?</dt> - <dd>The site is free to use, yes. The pilot project has been funded by the World Bank.</dd> - - </dl> - - <h2><a name="practical"></a>Staff questions</h2> - <dl> - <dt>What's my login?</dt> - <dd> - You can use your email address and set a password right away, but your - account won't be enabled as a <em>staff account</em> until one of the - system administrators has checked it. If you're not sure who to contact, try - <a href="mailto:[% c.config.CONTACT_EMAIL %]">[% c.config.CONTACT_EMAIL %]</a>. - </dd> - <dt>I've forgotten my password, what do I do?</dt> - <dd> - No problem — when you log in, if you can't remember your password we'll - send you a confirmation link which lasts for one session, and you can - reset your password once you've clicked on that. - </dd> - <dt>How do I sign out?</dt> - <dd> - Either click on <a href="/auth/sign_out">sign out</a> on the page you're on, - or quit the browser (just closing the window without quitting the browser is not enough). - </dd> - <dt>Reporting</dt> - <dd><p> - To make a new report, start by clicking on the button for either barangay <em>BSN</em> or <em>Luz</em>. - </p> - <ul> - <li> - <strong>To create a standalone report</strong> simply click on the map where the problem is. - </li> - <li> - <strong>To create a report from a text message</strong> log into Message Manager (see below), - then select the message you want to use (click on the radio button). When the message has gone - green, you can click on the map and the message will automatically be used to create the report. - You can edit the text, but that report will be associated with that incoming message. - </li> - </ul> - <p> - Once you've placed the pin, but before you press <em>Submit</em>, you can drag or reposition the pin - if you want to change its position. - </p> - <p> - Choose the category for this report ‐ obviously, this helps FixMyBarangay decide to which - department the report will be sent. - </p> - </dd> - <dt>How do I see the SMS messages people have sent?</dt> - <dd>When you look at the barangay problems, click on <em>Problems via text</em> - (or, if you're viewing a specific report, click <em>Show messages</em>) to see the - currently available messages. You'll need a username and password - for the Message Manager (your manager will have told you what these - are). Note that you can only see messages that have not yet been used to - create a report (and also their replies). - </dd> - <dt>Is my Message Manager username and password the same as the ones I use for FixMyBarangay?</dt> - <dd> - No, it's a separate account (some FMB users don't have any access to the SMS messages). - Your manager will tell you what your login for Message Manager system is, if you have one. - </dd> - <dt>I tried to work with a message but it said "Someone is working with that message right now!" What's up?</dt> - <dd> - This means another staff member has a "lock" on the message. To prevent you both creating - a report, or sending a reply, we use a first-come-first-serve locking mechanism. - Collisions like this are rare, but if they do happen, try again a few minutes later - because the lock may have expired by then. - </dd> - <dt>Can I delete a message?</dt> - <dd> - Yes. Click on the red cross when you hover over it (although really you're only hiding it so - it never gets shown within FixMyBarangay). - You need a manager's account in the Message Manager to be able to see any - messages that have been hidden, so hiding them is as good as deleting them. - </dd> - <dt>It looks like an incoming message is wrongly shown as a reply. Can I fix it?</dt> - <dd> - FixMyBarangay tries to recognise SMS replies, and automatically matches them to the right thread. If it - gets this wrong you can click on the <em>detach</em> button. The message will then be a new "available" - message. If Message Manager got it wrong the other way round, and missed a reply, you can fix this too - but you need to log into Message Manager with a manager's account to do it. - </dd> - <dt>How do the replies get back to the original sender?</dt> - <dd> - Although you're replying from within FixMyBarangay, the replies are sent by SMS. - There may be a delay of a several minutes between the moment you press <strong>reply</strong> - and the message's arrival. - </dd> - <dt>How can I tell the original sender their problem has been fixed?</dt> - <dd> - Go to the report. If the report is marked "this report was submitted by SMS", you can send a reply. - Click on <em>Show Messages</em>. When the messages appear, click on <em>Show messages for - <strong>this</strong> report</em>. Hover over the message you want to send the message to, and - click <em>Reply</em>. - </dd> - - <h2><a name="organisation"></a>Organisation Questions</h2> - <dl> - <dt>Who built FixMyBarangay?</dt> - <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="www.worldbank.org/">World Bank</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a> in the UK. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. -The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety -can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, -or by post at:<br> -mySociety<br> -483 Green Lanes<br> -London<br> -N13 4BS<br> -UK</dd> - <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> - <dd> -The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. -See <a href="http://fixmystreet.org/">fixmystreet.org</a> for more information about setting up -and running sites like these. -</dd> - </dl> -[% INCLUDE 'footer.html' pagefooter = 'yes' %] |