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diff --git a/templates/web/fixmybarangay/faq/faq-en-gb.html b/templates/web/fixmybarangay/faq/faq-en-gb.html new file mode 100644 index 000000000..320a7528e --- /dev/null +++ b/templates/web/fixmybarangay/faq/faq-en-gb.html @@ -0,0 +1,135 @@ +[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %] + +<div class="sticky-sidebar"> + <aside> + <ul class="plain-list"> + <li><a href="#faq">Frequently Asked Questions</a></li> + <li><a href="#practical">Staff Questions</a></li> + <li><a href="#organisation">Organisation Questions</a></li> + </ul> + </aside> +</div> + +<h1><a name="faq"></a>Frequently Asked Questions</h1> + <dl> + <dt>What is FixMyBarangay?</dt> + <dd>FixMyBarangay is a site to help people report, view, +or discuss local problems they’ve found to the city departments. +The pilot project lets you report the problems by SMS (or dropping +into the barangay center). +</dd> + <dt>What areas are covered?</dt> + <dd> + The pilot project is just running in two barangays in Cebu – + Luz and Basak San Nicolas. + </dd> + <dt>What sort of problems should I report with FixMyBarangay?</dt> + <dd>The FixMyBarangay pilot project is just for potholes (and similar + road surface problems) and broken streetlights. + </dd> + + <dt>What isn’t FixMyBarangay for?</dt> + <dd>FixMyStreet is not a way of getting in touch with Cebu City Hall for other problems + – please use FixMyBarangay only for potholes and streetlights while the pilot + project is running.. + </dd> + + <dt>Staff only: How do I use the site?</dt> + <dd>If you have a staff login, you can view problems already reported in that area, +or report ones of your own simply by clicking on the map at the location of +the problem.</dd> + <dt>How are the problems solved?</dt> + <dd>Problems sent by SMS are initially handled by the barangay staff – they'll + confirm the problem and report it to the relevant department automatically. + Once it's in the department's problem-tracking system, they'll get onto it as + soon as they can.</dd> + <dt>Is it free?</dt> + <dd>The site is free to use, yes. The pilot project has been funded by the World Bank.</dd> + + </dl> + + <h2><a name="practical"></a>Staff questions</h2> + <dl> + <dt>What's my login?</dt> + <dd> + You can use your email address and set a password right away, but your + account won't be enabled as a <em>staff account</em> until one of the + system administrators has checked it. TODO: contact details. + </dd> + <dt>I've forgotten my password, what do I do?</dt> + <dd> + No problem — when you log in, if you can't remember your password we'll + send you a confirmation link which lasts for one session, and you can + reset your password once you've clicked on that. + </dd> + <dt>How do I sign out?</dt> + <dd> + Either click on <a href="/auth/sign_out">sign out</a> on the page you're on, + or quit the browser (just closing the window without quitting the browser is not enough). + </dd> + <dt>Reporting</dt> + <dd>TODO</dd> + <dt>How do I see the SMS messages people have sent?</dt> + <dd>When you look at the barangay problems, click on "Problems via text" + (or, if you're viewing a specific report, click "Show messages") to see the + currently available messages. You'll need a username and password + for the Message Manager (your manager will have told you what these + are). Note that you can only see messages that have not yet been used to + create a report (and also their replies). + </dd> + <dt>Is my Message Manager username and password the same as the ones I use for FixMyBarangay?</dt> + <dd> + No, it's a separate account (some FMB users don't have any access to the SMS messages). + Your manager will tell you what your login for Message Manager system is, if you have one. + </dd> + <dt>I tried to work with a message but it said "lock not granted". What's up?</dt> + <dd> + This means another staff member is working on the message. To prevent you both creating + a report, or sending a reply, we use a first-come-first-serve locking mechanism. + Collisions like this are rare, but if they do happen, try again a few minutes later + because the lock may have expired by then. + </dd> + <dt>Can I delete a message?</dt> + <dd> + Yes. Click on the red cross when you hover over it (although really you're only hiding it). + You need an <em>administrator</em> account in the Message Manager to be able to see the + messages that have been hidden, so hiding them is as good as deleting them. + </dd> + <dt>It looks like an incoming message is wrongly shown as a reply. Can I fix it?</dt> + <dd> + FixMyBarangay tries to recognise SMS replies, and automatically matches them to the right thread. If it + gets this wrong, the reply may appear as a new "available" message, or a new message might be + mistaken for a reply. You need to ask an administrator to log into Message Manager to sort this out for you. + </dd> + <dt>How do the replies get back to the original sender?</dt> + <dd> + Although you're replying from within FixMyBarangay, the replies are sent by SMS. + There may be a delay of a few minutes between the moment you press <strong>reply</strong> + and the message's arrival. + </dd> + + <h2><a name="organisation"></a>Organisation Questions</h2> + <dl> + <dt>Who built FixMyBarangay?</dt> + <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="www.worldbank.org/">World Bank</a>. +mySociety is the project of a registered charity which has grown out of the community of +volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a> in the UK. +mySociety’s primary mission is to build Internet projects which give people simple, tangible +benefits in the civic and community aspects of their lives. +The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety +can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, +or by post at:<br> +mySociety<br> +483 Green Lanes<br> +London<br> +N13 4BS<br> +UK</dd> + <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> + <dd> +The software behind this site is open source, and available +to you mainly under the GNU Affero GPL software license. +See <a href="http://code.fixmystreet.com/">code.fixmystreet.com</a> for more information about setting up +and running sites like these. +</dd> + </dl> +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |