diff options
Diffstat (limited to 'templates/website/faq-en-gb')
| -rwxr-xr-x | templates/website/faq-en-gb | 209 |
1 files changed, 0 insertions, 209 deletions
diff --git a/templates/website/faq-en-gb b/templates/website/faq-en-gb deleted file mode 100755 index 59713ee61..000000000 --- a/templates/website/faq-en-gb +++ /dev/null @@ -1,209 +0,0 @@ -<h1>Frequently Asked Questions</h1> - <dl> - <dt>What is FixMyStreet?</dt> - <dd>FixMyStreet is a site to help people report, view, -or discuss local problems they’ve found to their local council by -simply locating them on a map. It launched in early February -2007.</dd> - <dt>What sort of problems should I report with FixMyStreet?</dt> - <dd>FixMyStreet is primarily for reporting things which are -<strong>broken or dirty or damaged or dumped, and need fixing, cleaning -or clearing</strong>, such as: - - <ul><li>Abandoned vehicles - <li>Dog Fouling - <li>Flyposting or graffiti - <li>Flytipping or litter - <li>Streetcleaning, such as broken glass in a cycle lane - <li>Unlit lamposts - <li>Potholes - </ul> - </dd> - - <dt>What isn’t FixMyStreet for?</dt> - <dd>FixMyStreet is not a way of getting in touch with your council for all - issues – please use FixMyStreet only for problems such as the above. We - often route problem reports via cleansing services or highways and so using - FixMyStreet for other matters may result in a delay in your report getting - to the right department. <strong>You will need to contact your council - directly for problems such as</strong>: - - <ul><li>Anti-social behaviour - <li>Any urgent or emergency problems - <li>Noise pollution or barking dogs - <li>Fires and smoke/smell pollution - <li>Missing wheelie bins or recycling boxes or missed rubbish collections - <li>Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. - <li>Complaining about your neighbours - <li>Complaining about the council - <li>Joy riding, drug taking, animal cruelty, or other criminal activity - </ul> - <p>Councils often have direct hotlines for these sorts of issues.</p> - </dd> - - <dt>How do I use the site?</dt> - <dd>After entering a postcode or location, you are presented -with a map of that area. You can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.</dd> - <dt>How are the problems solved?</dt> - <dd>They are reported to the relevant council by email. The -council can then resolve the problem the way they normally would. -Alternatively, you can discuss the problem on the website with others, and -then together lobby the council to fix it, or fix it directly yourselves.</dd> - <dt>Is it free?</dt> - <dd>The site is free to use, yes. FixMyStreet is run -by a registered charity, though, so if you want to make a contribution, <a -href="https://secure.mysociety.org/donate/">please do</a>.</dd> - - <dt>Can I use FixMyStreet on my mobile?</dt> - <dd><ul> - <li><em>iPhone:</em> There are two apps for FixMyStreet, one written by us - in 2008 and another much more recently by a volunteer, Martin Stephenson. - Both are available for download on the App Store: - <a href="http://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet</a>, - <a href="http://itunes.apple.com/gb/app/streetreport/id371891859">StreetReport</a>. - <li><em>Android:</em> A volunteer, Anna Powell-Smith, has written an app - available from the - <a href="https://market.android.com/details?id=com.android.fixmystreet">Android Market</a>. - <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the - <a href="http://store.ovi.com/content/107557">Ovi Store</a>. - </ul> - <p>We also hope to make the website itself much more mobile friendly in the future.</p> - </dd> - - <dt>Why do you only cover the countries of Great Britain?</dt> - <dd>We would love to cover Northern Ireland, but as we were funded for - FixMyStreet by the Department for Constitutional Affairs (now the Ministry - of Justice), we were covered for Ordnance Survey data (but not OSNI data) - by the Pan-Governmental Agreement. The cost for these maps would be - prohibitively expensive for the small charity that we are – if you know of - any way we could get access to the Ordnance Survey for Northern Ireland's - maps so that we can add them to the site, that'd be great.</dd> - </dl> - - <h2>Practical Questions</h2> - <dl> - <dt>I’m from a council, where do you send the reports?</dt> - <dd>You can either leave a test report or <a href="/contact">contact us</a> -to find out where reports go at the moment. Also <a href="/contact">contact us</a> -to update the address or addresses we use.</dd> - <dt>Do you remove silly or illegal content?</dt> - <dd>FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. We reserve the right to edit or remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.</dd> - <dt>Why does the site use kilometres for measurements?</dt> - <dd>Thanks for asking politely – we never quite understand why some of the rudest - emails we receive are on this topic. The British national - grid reference system, devised by Ordnance Survey (the British national - mapping agency) around the time of the second world war, uses eastings and - northings measured in metres and kilometres; the maps we use are from - Ordnance Survey and so this is what we use to display distances. - There you have it: not everything British is in miles!</dd> - - <dt>Why doesn’t dragging the map work on reporting-a-problem pages in Safari or Konqueror?</dt> - <dd>There’s a bug in these two browsers to do with setting images on form -submit buttons, which the map uses when reporting a problem. It’s fixed in the -latest nightly build of Safari, so will presumably be fixed in the next -release. Until then, I’ve sadly had to disable dragging to avoid people -dragging an empty square.</dd> - <dt>Why isn’t there a zoom button on the map?</dt> - <dd>There isn’t a zoom on the map as we want to keep things very local; - this might mean that you’ll need to pan around to figure out where the - problem is if you’re not familiar with the area. If you’re from the - council then the emailed version of the problem report will contain the - closest road to the pin on the map.</dd> - - <dt>This site is great – why aren’t you better publicised?</dt> - <dd>As a tiny charity we simply don’t have a publicity budget, and we - rely on word of mouth to advertise the site. We have a whole <a - href="posters/">array of posters, flyers and badges</a> if you’d like - to publicise us on the web or in your local area, and why not write to your - local paper to let them know about us?</dd> </dl> - - <h2><a name="privacy"></a>Privacy Questions</h2> - <dl> - <dt>Who gets to see my email address?</dt> - <dd>If you submit a problem, we pass on your details, and details -of the problem, to the council contact or contacts responsible for the -area where you located the problem. Other than the council, who obviously get your -email address, only people we authorise to view the FixMyStreet administration interface -will be able to see your email address and they will never use it for anything other than -to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, -unless we are obliged to by law. Your name will not be published anywhere unless you let us.</dd> - <dt>Will you send nasty, brutish spam to my email address?</dt> - <dd>Never. We will email you if someone leaves an update on a -problem you’ve reported, and send you a questionnaire email four weeks -after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.</dd> - <dt>What's this about the Guardian?</dt> - <dd>mySociety and the Guardian are working together to provide local versions of -FixMyStreet in Leeds, Edinburgh and Cardiff as part of the Guardian Local project. If you submit a problem or -provide an update in one of those cities, administrators from both mySociety and the Guardian will be able to see your -details. They will never use them for anything other than to help administer FixMyStreet, in accordance with this privacy -policy, and the Guardian's <a href="http://users.guardian.co.uk/help/article/0,,933905,00.html">privacy policy</a>. - </dd> - </dl> - <h2>Organisation Questions</h2> - <dl> - <dt>Who built FixMyStreet?</dt> - <dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your -elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety -can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, -or by post at:<br> -mySociety<br> -483 Green Lanes<br> -London<br> -N13 4BS<br> -UK</dd> - <dt><img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">Who pays for it?</dt> - <dd>FixMyStreet was paid for via the Department for -Constitutional Affairs Innovations Fund.</dd> - <dt><a name="nfi"></a>Wasn’t this site called Neighbourhood Fix-It?</dt> - <dd>Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.</dd> - <dt>Do you need any help with the project?</dt> - <dd>Yes, we can use help in all sorts of ways, technical or -non-technical. Please see our <a -href="http://www.mysociety.org/helpus/">Get Involved page</a>.</dd> - <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> - <dd> -<p>The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can <a -href="http://github.com/mysociety/fixmystreet">download the -source code</a> and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects.</p> -<p>Some Canadians at VisibleGovernment.ca wrote their own code for <a -href="http://www.fixmystreet.ca/">http://www.fixmystreet.ca/</a> which is -written in GeoDjango and available under an MIT licence at <a -href="http://github.com/visiblegovernment/django-fixmystreet/tree/master">github</a> -– it might well be more suitable for adapting than our code, and -definitely has better installation instructions at present. -</p> -</dd> - <dt>People build things, not organisations. Who <em>actually</em> built it?</dt> - <dd>Matthew Somerville and Francis Irving wrote the site, -Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created -our pins, Deborah Kerr keeps things up-to-date and does user support, -Ayesha Garrett designed our posters, and Tom Steinberg managed it all. - -Thanks also to -<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and <a -href="http://www.m247.com/">M247</a> (who kindly host all -our servers). - -Let us know if we’ve missed anyone.</dd> - </dl> - |