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diff --git a/templates/web/eastsussex/faq/faq-en-gb.html b/templates/web/eastsussex/faq/faq-en-gb.html new file mode 100755 index 000000000..42c32e0b0 --- /dev/null +++ b/templates/web/eastsussex/faq/faq-en-gb.html @@ -0,0 +1,135 @@ +[% INCLUDE 'header.html', title = 'Help', bodyclass = 'fullwidthpage' %] + +<h1> Frequently Asked Questions </h1> + +<p>These pages are for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing, such as the following (<a href="http://www.eastsussex.gov.uk/atoz/default.aspx?index=a">See the full list</a>):</p> +<ul> + <li>abandoned vehicles + <li>graffiti + <li>flytipping and dumped rubbish + <li>street cleaning, such as dog fouling and street sweeping + <li>unlit lamp posts + <li>potholes + </ul> +<p> Note that though most of these services are provided by East Sussex County Council, while FixMyStreet will forward some categories of issue to the appropriate District Council. </p> + +<dl> + <dt>What issues can’t be reported here?</dt> + <dd><p>The following problems should be reported via + <a href="http://www.eastsussex.gov.uk/atoz/forms/default.aspx?index=abc">our A-Z of forms</a>:</p> + <ul> + <li>missed rubbish or recycling collections + <li>anti-social behaviour + <li>noise pollution or barking dogs + <li>fires and smoke/smell pollution + <li>proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc. + <li>complaining about your neighbours + <li>complaining or commenting about the council + </ul> + + </dd> + + <dt><a name="emergencies"></a>Reporting emergencies (Out of Hours)</dt> + <dd> + <p> Please do not report problems which present an immediate risk to life, for example missing manhole covers or a fallen lamp column. </p> + <p> Issues reported via the website are only actioned during office hours. + If you require an Out of Hours service please ring 01323 410051 + or see our <a href="http://www.eastsussex.gov.uk/contactus/emergencycontacts.htm">Emergency and out of hours contacts</a> list. + </p> + + </dd> + + <dt>How do I report a problem here?</dt> + <dd>After entering a postcode or location, you are shown +a map of that area. You can view problems already reported in that area, +or report ones of your own by clicking on the map at the location of +the problem.</dd> + <dt>How are the problems solved?</dt> + <dd>They are reported directly to us so we can then resolve the problem. + You can also discuss the problem on the website with others if you wish.</dd> + + <dt>Do you remove silly or illegal content?</dt> + <dd>East Sussex County Council and FixMyStreet are not responsible for the content and accuracy +of material submitted by its users. We reserve the right to edit or remove any +problems or updates which we consider to be inappropriate upon being informed +by a user of the site.</dd> + + <dt>Can I use FixMyStreet on my mobile?</dt> + <dd> + <p>The FixMyStreet website will already work on your mobile phone, adapting to + the size of your screen automatically. Using an app has some advantages, though + — for example, you can create a report even when you have no network + connection. + <ul> + <li> + <a href="https://itunes.apple.com/gb/app/fixmystreet/id297456545">FixMyStreet app for iPhone</a> + <li> + <a href="https://play.google.com/store/apps/details?id=org.mysociety.FixMyStreet">FixMyStreet app for Android</a> + <li><em>Nokia:</em> A volunteer, Thomas Forth, has written an app available from the + <a href="http://store.ovi.com/content/107557">Ovi Store</a>. + </ul> + </dd> + + <dt>Can I use these pages to report problems outside of the East Sussex area?</dd> + <dd>Yes, if you enter a postcode or address outside the borough you will be re-directed to the main FixMyStreet site that will enable you to report problems elsewhere. FixMyStreet will forward these on to the relevant council.</dd> + + <dt>The site is powered by FixMyStreet, who are they?</dt> + <dd>FixMyStreet was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. +mySociety is the project of a registered charity which has grown out of the community of +volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou</a>. +mySociety’s primary mission is to build Internet projects which give people simple, tangible +benefits in the civic and community aspects of their lives. +The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety +can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>, +or by post at mySociety, 483 Green Lanes, London, N13 4BS.</dd> + + <dt>Why does the site use kilometres for measurements?</dt> + <dd>The British national + grid reference system, devised by Ordnance Survey (the British national + mapping agency) around the time of the second world war, uses eastings and + northings measured in metres and kilometres; the maps we use are from + Ordnance Survey and so this is what we use to display distances. + There you have it: not everything British is in miles!</dd> + + <dt>Why can’t I zoom out more on the reporting map?</dt> + <dd>We want to keep reports locally focused, so we restrict the ability to + move radically between areas. The map on <a href="/my">Your Reports</a> will let you see all + the reports you’ve made, wherever they are.</dd> + + <dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt> + <dd> +The mySociety software behind this site is open source, and available +under the GNU Affero GPL software license. You can <a +href="http://github.com/mysociety/fixmystreet">download the +source code</a> and help mySociety develop it. +You’re welcome to use it in your own projects, although you must also +make available the source code to any such projects. +<a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of our code +being used in a Norwegian version of this site. +</dd> + +</dl> + + <h2><a name="privacy"></a>Privacy Questions</h2> + + <dl> + <dt>Who gets to see my email address?</dt> + <dd> +<p>If you submit a problem, your details, and details of the problem, will be +submitted to East Sussex County Council, or to the appropriate District Council, as +appropriate. Other than the council, only people we authorise to view the +FixMyStreet administration interface will be able to see your email address and +they will never use it for anything other than to help administer +FixMyStreet.</p> +<p>We will never give or sell your email address to anyone else, unless we are +obliged to by law. Your name will not be published anywhere unless you let us.</p> +</dd> + + <dt>What emails will you send to me?</dt> + <dd>We will email you when we have received your report, and when it has + been investigated and actioned. We will only send you emails that + relate to an issue you have reported.</dd> + + </dl> + +[% INCLUDE 'footer.html' pagefooter = 'yes' %] |