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-rw-r--r--templates/emails/alert-update3
-rw-r--r--templates/emails/reply-autoresponse22
2 files changed, 23 insertions, 2 deletions
diff --git a/templates/emails/alert-update b/templates/emails/alert-update
index 1f257b75a..f68ee55a4 100644
--- a/templates/emails/alert-update
+++ b/templates/emails/alert-update
@@ -7,8 +7,7 @@ The following updates have been left on this problem:
To view or reply to these updates, please visit the following URL:
<?=$values['problem_url']?>
-Replies to this email will go to the team behind FixMyStreet, *not*
-to anyone who left an update.
+You cannot contact anyone by replying to this email.
Yours,
The FixMyStreet team
diff --git a/templates/emails/reply-autoresponse b/templates/emails/reply-autoresponse
new file mode 100644
index 000000000..2add58fea
--- /dev/null
+++ b/templates/emails/reply-autoresponse
@@ -0,0 +1,22 @@
+Subject: Automatic reply to your message to FixMyStreet
+
+Hi,
+
+This is an automatic response to your email; your email has not been delivered.
+
+If you're replying to an email about a report update, please visit
+the URL given in the email in order to leave a reply.
+
+If you are trying to confirm something, such as a report or an email
+alert, please click the link in the email that we sent you, or, if
+you cannot click the link, copy and paste it into the address bar of
+your web browser.
+
+If you're trying to unsubscribe from an email alert, there is an
+unsubscribe link at the bottom of the email.
+
+If you have a question or comment about the site, please send your
+email to team@fixmystreet.com
+
+Yours,
+The FixMyStreet team