diff options
Diffstat (limited to 'web/faq.cgi')
| -rwxr-xr-x | web/faq.cgi | 232 |
1 files changed, 3 insertions, 229 deletions
diff --git a/web/faq.cgi b/web/faq.cgi index f363cdef6..f2c1db867 100755 --- a/web/faq.cgi +++ b/web/faq.cgi @@ -6,7 +6,7 @@ # Copyright (c) 2006 UK Citizens Online Democracy. All rights reserved. # Email: matthew@mysociety.org. WWW: http://www.mysociety.org # -# $Id: faq.cgi,v 1.39 2009-03-21 00:40:26 matthew Exp $ +# $Id: faq.cgi,v 1.40 2009-05-27 13:53:53 matthew Exp $ use strict; use Standard -db; @@ -17,237 +17,11 @@ sub main { my $q = shift; print Page::header($q, title=>_('Frequently Asked Questions')); if ($q->{site} eq 'emptyhomes') { - print emptyhomes_faq($q); + print File::Slurp::read_file("$FindBin::Bin/../templates/website/faq-eha.html"); } else { - print faq($q); + print File::Slurp::read_file("$FindBin::Bin/../templates/website/faq.html"); } print Page::footer($q); } Page::do_fastcgi(\&main, $lastmodified); -sub faq { - my $q = shift; - my $out = $q->h1(_('Frequently Asked Questions')); - $out .= $q->dl( - $q->dt(_('What is FixMyStreet for?')), - $q->dd(_('FixMyStreet is a site to help people report, view, -or discuss local problems they’ve found to their local council by -simply locating them on a map. It launched in early February -2007.')), - $q->dt(_('Can you give me some examples?')), - $q->dd(_('Sure. Graffiti, unlit lampposts, abandoned beds, broken -glass on a cycle path; anything like that that could be usefully reported to -your council to be fixed.')), - $q->dt(_('How do I use the site?')), - $q->dd(_('After entering a postcode or location, you are presented -with a map of that area. You can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.')), - $q->dt(_('How are the problems solved?')), - $q->dd(_('They are reported to the relevant council by email. The -council can then resolve the problem the way they normally would. -Alternatively, you can discuss the problem on the website with others, and -then together lobby the council to fix it, or fix it directly yourselves.')), - $q->dt(_('Is it free?')), - $q->dd(_('The site is free to use, yes. FixMyStreet is run -by a registered charity, though, so if you want to make a contribution, <a -href="https://secure.mysociety.org/donate/">please do</a>.')), - ); - $out .= $q->h2(_('Practical Questions')); - $out .= $q->dl( - $q->dt(_("I'm from a council, where do you send the reports?")), - $q->dd(_('You can either leave a test report or <a href="/contact">contact us</a> -to find out where reports go at the moment. Also <a href="/contact">contact us</a> -to update the address or addresses we use.')), - $q->dt(_('Do you remove silly or illegal content?')), - $q->dd(_('FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. All reports are accepted on the basis that -they contain no illegal content, and we reserve the right to remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.')), - $q->dt(_("Why doesn't dragging the map work on reporting-a-problem pages in Safari or Konqueror?")), - $q->dd(_("There's a bug in these two browsers to do with setting images on form -submit buttons, which the map uses when reporting a problem. It's fixed in the -latest nightly build of Safari, so will presumably be fixed in the next -release. Until then, I've sadly had to disable dragging to avoid people -dragging an empty square.")), - $q->dt(_('Do you have any publicity material?')), - $q->dd(_('Sure, we have a whole <a href="posters/">array of posters, flyers and badges</a>.')), - ); - $out .= $q->h2(_('Privacy Questions')); - $out .= $q->dl( - $q->dt(_('Who gets to see my email address?')), - $q->dd(_('If you submit a problem, we pass on your details, and details -of the problem, to the council contact or contacts responsible for the -area where you located the problem. Your name is displayed upon the -site if you let us, but not your email address; similarly with updates. We will -never give or sell your email address to anyone else, unless we are -obliged to by law.')), - $q->dt(_('Will you send nasty, brutish spam to my email address?')), - $q->dd(_('Never. We will email you if someone leaves an update on a -problem you’ve reported, and send you a questionnaire email four weeks -after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.')) - ); - $out .= $q->h2(_('Organisation Questions')); - $out .= $q->dl( - $q->dt(_('Who built FixMyStreet?')), - $q->dd(_('This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="http://www.youngfoundation.org.uk/">Young Foundation</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a>. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your -elected representatives, for free.')), - $q->dt('<img src="/i/moj.png" align="right" alt="Ministry of Justice" hspace="10">' . - _('Who pays for it?')), - $q->dd(_('FixMyStreet was paid for via the Department for -Constitutional Affairs Innovations Fund.')), - $q->dt(_('<a name="nfi"></a>Wasn\'t this site called Neighbourhood Fix-It?')), - $q->dd(_('Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available recently, and everyone liked the name.')), - $q->dt(_('Do you need any help with the project?')), - $q->dd(_('Yes, we can use help in all sorts of ways, technical or -non-technical. Please see our <a -href="http://www.mysociety.org/volunteertasks">volunteers page</a>.')), - $q->dt(_('Where’s the "source code" to this site?')), - $q->dd(_('The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can <a -href="https://secure.mysociety.org/cvstrac/dir?d=mysociety">download the -source code</a> (look under ‘bci’) and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects.')), - $q->dt(_('People build things, not organisations. Who <em>actually</em> built it?')), - $q->dd(_('Matthew Somerville and Francis Irving wrote the site, -Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created -our pins, Deborah Kerr keeps things up-to-date and does user support, -Ayesha Garrett designed our posters, and Tom Steinberg managed it all. - -Thanks also to -<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and <a -href="http://www.easynet.net/publicsector/">Easynet</a> (who kindly host all -our servers). - -Let us know if we’ve missed anyone.')) - ); - return $out; -} - -sub emptyhomes_faq { - my $q = shift; - my $out = $q->h1('Frequently Asked Questions'); - $out .= $q->dl( - $q->dt('What is this site for?'), - $q->dd('This site is to help make it as easy as possible for you to get -empty homes in your area put back into use. It allows you, to view empty homes -that have been reported and see what has been done about them. It makes -councils accountable for responding and dealing with the empty homes you -report.'), - $q->dt('How do I use the site?'), - $q->dd('Enter a postcode or address in the box on the homepage and you -are presented with a map of that area. Click where the empty property is, fill -in the details, upload a photo if you have one and press submit. That’s -it. You can also view other empty properties that have been reported and see -what has been done about them.'), - $q->dt('Is it free?'), - $q->dd('Yes. The costs of developing and running this site have been -paid for by The Empty Homes Agency and through the generosity of its funders. -The Empty Homes Agency is a charity, so if you believe in our aims and would -like to make a contribution, <a href="http://www.emptyhomes.com/donate.html">please do</a>.'), - $q->dt('Do you remove silly or illegal content?'), - $q->dd('We reserve the right to remove any reports or updates -which we consider to be inappropriate.'), - $q->dt('How do councils bring empty properties back into use?'), - $q->dd($q->p('All councils in England and Wales have powers to bring empty -homes back into use. Many are very good at it, some are not. Most councils seek -to persuade and help the owner to bring their property back into use; they only -use legal powers such as Empty Dwelling Management Orders when help and -persuasion have failed.'), $q->p(' -Most empty homes are brought back into use eventually by their owner. But in -many cases this takes years. Empty homes often decline fast – they become -overrun with weeds and attacked by the weather. They are often used by -squatters, fly tippers, vandals and are sometimes subject to arson. The whole -neighbourhood suffers waiting for the owner to deal with their property.'), $q->p(' -Councils help and persuade owners to bring their properties into use faster. -Even so the process can be slow, especially if the property is in very poor -repair or the owner is unwilling to do anything. In most cases it takes six -months before you can expect to see anything change, occasionally longer. This -doesn’t mean the council isn’t doing anything, which is why we encourage -councils to update the website so you can see what is happening.'), $q->p(' -We will contact you twice (a month and six months after you report the empty -home) so you can tell us what has happened. If the council doesn’t do anything, -or you think their response is inadequate we will advise you what you can do -next.'), $q->p(' -If the empty home is owned by the government or one its agencies, councils are -often powerless to help. However you might be able to take action directly -yourself using a PROD: -<a href="http://www.emptyhomes.com/usefulinformation/policy_docs/prods.html">http://www.emptyhomes.com/usefulinformation/policy_docs/prods.html</a> -')), - $q->dt('Will reporting an empty home make any difference?'), - $q->dd($q->p('Yes. Councils can make a real difference, but they have lots of -things to do. Many councils only deal with empty homes that are reported to -them. If people do not report empty homes, councils may well conclude that -other areas of work are more important.'), $q->p(' -There are over 840,000 empty homes in the UK. The Empty Homes Agency estimates -that over half of these are unnecessarily empty. The effect of this is to -significantly reduce the available housing stock fuelling the UK’s housing -crisis. A by-product of this waste is that far greater pressure is put on -building land as more homes are built to meet the shortfall. The Empty Homes -Agency estimate that bringing just a quarter of the UK’s empty homes into use -would provide homes for 700,000 people, save 160 square kilometres of land and -save 10 million tonnes of CO<sub>2</sub> over building the same number of new homes. -')), - ); - $out .= $q->h2(_('Privacy Questions')); - $out .= $q->dl( - $q->dt('Who gets to see my email address?'), - $q->dd('If you submit an empty property, your details are obviously provided to us. -Your name is displayed upon the site if you let us, but not your email address; -similarly with updates. We will never give or sell your email address to -anyone else, unless we are obliged to by law.'), - $q->dt('Will you send nasty, brutish spam to my email address?'), - $q->dd('Never. We will email you if someone leaves an update on a -report you’ve made, and send you questionnaire emails four weeks and six months -after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.') - ); - $out .= $q->h2(_('Organisation Questions')); - $out .= $q->dl( - $q->dt('Who built this site?'), - $q->dd('This site was built by <a href="http://www.mysociety.org/">mySociety</a>. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou</a>. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was <a href="http://www.writetothem.com/">WriteToThem</a>, where you can write to any of your -elected representatives, for free. -<a href="https://secure.mysociety.org/donate/">Donate to mySociety</a>'), - $q->dt(_('Where’s the "source code" to this site?')), - $q->dd(_('The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can <a -href="https://secure.mysociety.org/cvstrac/dir?d=mysociety">download the -source code</a> (look under ‘bci’) and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects.')), - $q->dt(_('People build things, not organisations. Who <em>actually</em> built it?')), - $q->dd(_('This adaptation of <a href="http://www.fixmystreet.com/">Fix­MyStreet</a> -was written by Matthew Somerville. Thanks go to -<a href="http://www.ordnancesurvey.co.uk">Ordnance Survey</a> (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and <a -href="http://www.easynet.net/publicsector/">Easynet</a> (who kindly host all -our servers). - -Let us know if we’ve missed anyone.')) - ); - return $out; -} - |