From 4edc79829ebf2f6dcce11185e929a2a592a3f5ed Mon Sep 17 00:00:00 2001 From: Matthew Somerville Date: Thu, 11 Dec 2014 11:35:01 +0000 Subject: New UK specific FAQ, more generic base FAQ. Fixes #753 and #935. --- templates/web/base/faq/faq-en-gb.html | 277 ++++++------- templates/web/base/open311/index.html | 2 - templates/web/base/static/privacy.html | 2 - templates/web/fixmystreet.com/faq/faq-en-gb.html | 463 ++++++++++++++++++++++ templates/web/fixmystreet.com/static/privacy.html | 2 - templates/web/fixmystreet/contact/index.html | 2 - templates/web/fixmystreet/faq/faq-en-gb.html | 194 --------- 7 files changed, 574 insertions(+), 368 deletions(-) create mode 100755 templates/web/fixmystreet.com/faq/faq-en-gb.html delete mode 100755 templates/web/fixmystreet/faq/faq-en-gb.html diff --git a/templates/web/base/faq/faq-en-gb.html b/templates/web/base/faq/faq-en-gb.html index 620224a2b..55046ce4a 100755 --- a/templates/web/base/faq/faq-en-gb.html +++ b/templates/web/base/faq/faq-en-gb.html @@ -1,18 +1,34 @@ -[% INCLUDE 'header.html', title => loc('Frequently Asked Questions') %] - -

Frequently Asked Questions

-
-
What is FixMyStreet?
-
FixMyStreet is a site to help people report, view, -or discuss local problems they’ve found to their local council by -simply locating them on a map. It launched in early February -2007.
-
What sort of problems should I report with FixMyStreet?
-
FixMyStreet is primarily for reporting things which are -broken or dirty or damaged or dumped, and need fixing, cleaning -or clearing, such as: - -
  • Abandoned vehicles +[% INCLUDE 'header.html', title = loc('Frequently Asked Questions'), bodyclass = 'twothirdswidthpage' %] + +
    + +
    + +

    Frequently Asked Questions

    + +
    + +
    What is this site?
    +
    [% c.cobrand.site_title %] is a site to help people report to their + local authority, view, or discuss local issues they’ve found, by + simply locating them on a map.
    + +
    How do I get in touch with [% c.cobrand.site_title %]?
    +
    Here’s our contact page.
    + +
    What sort of problems should I report with [% c.cobrand.site_title %]?
    +
    This depends upon the precise purpose of [% c.cobrand.site_title %]; + in the UK, FixMyStreet is primarily for reporting things which are + broken or dirty or damaged or dumped, and need fixing, cleaning + or clearing, such as: +
      +
    • Abandoned vehicles
    • Dog Fouling
    • Flyposting or graffiti
    • Flytipping or litter @@ -22,13 +38,13 @@ or clearing, such as:
    -
    What isn’t FixMyStreet for?
    -
    FixMyStreet is not a way of getting in touch with [% c.cobrand.is_council ? 'the' : 'your' %] council for all - issues – please use FixMyStreet only for problems such as the above. We - often route problem reports via cleansing services or highways and so using - FixMyStreet for other matters may result in a delay in your report getting - to the right department. You will need to contact [% c.cobrand.is_council ? 'the' : 'your' %] council - directly for problems such as: +
    What isn’t [% c.cobrand.site_title %] for?
    +
    [% c.cobrand.site_title %] is not a way of getting in touch with your + authority for all issues – please use this site only for problems + such as the above. We often route problem reports via cleansing services or + highways and so using this site for other matters may result in a delay in + your report getting to the right department. You will need to + contact your authority directly for problems such as:
    • Anti-social behaviour
    • Any urgent or emergency problems @@ -37,160 +53,89 @@ or clearing, such as:
    • Missing wheelie bins or recycling boxes or missed rubbish collections
    • Proposals for speed bumps/ CCTV/ pedestrian crossings/ new road layouts/ etc.
    • Complaining about your neighbours -
    • Complaining about the council +
    • Complaining about the authority
    • Joy riding, drug taking, animal cruelty, or other criminal activity
    -

    Councils often have direct hotlines for these sorts of issues.

    +

    Authorities often have direct hotlines for these sorts of issues.

    -
    How do I use the site?
    -
    After entering a postcode or location, you are presented -with a map of that area. You can view problems already reported in that area, -or report ones of your own simply by clicking on the map at the location of -the problem.
    -
    How are the problems solved?
    -
    They are reported to the [% IF !c.cobrand.is_council %]relevant[% END %] council by email. The -council can then resolve the problem the way they normally would. -Alternatively, you can discuss the problem on the website with others, and -then together lobby the council to fix it, or fix it directly yourselves.
    -
    Is it free?
    -
    The site is free to use, yes. FixMyStreet is run -by a registered charity, though, so if you want to make a contribution, please do.
    - -
    Can I use FixMyStreet on my mobile?
    +
    How do I use the site?
    +
    After entering a location, you are presented with a map of that area. + You can view problems already reported in that area, or report ones of your + own by clicking on the map at the location of the problem.
    + +
    How are the problems solved?
    +
    They are reported to the relevant authority by email. The authority can + then resolve the problem the way they normally would. Alternatively, you + can discuss the problem on the website with others, and then together lobby + the authority to fix it, or fix it directly yourselves.
    + +
    Is it free?
    +
    The site is free to use, yes. The FixMyStreet Platform is maintained by + a registered charity, so if you want to make a contribution, + please do.
    + +
    Can I use [% c.cobrand.site_title %] on my mobile?
    -

    The FixMyStreet website will already work on your mobile phone, adapting to - the size of your screen automatically. Using an app has some advantages, though - — for example, you can create a report even when you have no network - connection. -

    +

    The [% c.cobrand.site_title %] website will already work on your mobile + phone, adapting to the size of your screen automatically.

    +
    -
+

Practical Questions

-

Practical Questions

-
-
I’m from a council, where do you send the reports?
-
You can either leave a test report or contact us +
+
I’m from an authority, where do you send the reports?
+
You can either leave a test report or contact us to find out where reports go at the moment. Also contact us to update the address or addresses we use.
-
I’m from a council, can we have FixMyStreet on our website?
-
Yes you can! We offer branded, hosted versions of FixMyStreet for local council websites. - Full details.
-
Do you remove silly or illegal content?
-
FixMyStreet is not responsible for the content and accuracy -of material submitted by its users. We reserve the right to edit or remove any -problems or updates which we consider to be inappropriate upon being informed -by a user of the site.
-
Why does the site use kilometres for measurements?
-
Thanks for asking politely – we never quite understand why some of the rudest - emails we receive are on this topic. The British national - grid reference system, devised by Ordnance Survey (the British national - mapping agency) around the time of the second world war, uses eastings and - northings measured in metres and kilometres; the maps we use are from - Ordnance Survey and so this is what we use to display distances. - There you have it: not everything British is in miles!
+ +
I’m from an authority, can we have [% c.cobrand.site_title %] + on our website?
+
Quite possibly – contact the people who run this site.
+ +
Do you remove silly or illegal content?
+
[% c.cobrand.site_title %] is not responsible for the content and + accuracy of material submitted by its users. We reserve the right to + edit or remove any problems or updates which we consider to be + inappropriate upon being informed by a user of the site.
Why can’t I zoom out more on the reporting map?
-
We want to keep FixMyStreet locally focused, so restrict the ability to - move radically between areas. The map on Your Reports will let you see all - the reports you’ve made, wherever they are. If you’re from the - council then the emailed version of the problem report also contains the - closest road and postcode to the pin on the map.
- -
This site is great – why aren’t you better publicised?
-
As a tiny charity we simply don’t have a publicity budget, and we - rely on word of mouth to advertise the site. We have a whole array of posters, flyers and badges if you’d like - to publicise us on the web or in your local area, and why not write to your - local paper to let them know about us?
- -

Privacy Questions

-
-
Who gets to see my email address?
-
If you submit a problem, we pass on your details, and details -of the problem, to the council contact or contacts responsible for the -area where you located the problem. Other than the council, who obviously get your -email address, only people we authorise to view the FixMyStreet administration interface -will be able to see your email address and they will never use it for anything other than -to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, -unless we are obliged to by law. Your name will not be published anywhere unless you let us.
-
Will you send nasty, brutish spam to my email address?
-
Never. We will email you if someone leaves an update on a -problem you’ve reported, and send you a questionnaire email four weeks -after you submit a problem, asking for a status update; we’ll only ever -send you emails in relation to your problem.
-
-

Organisation Questions

-
-
Who built FixMyStreet?
-
This site was built by mySociety, - in conjunction with the Young Foundation. -mySociety is the project of a registered charity which has grown out of the community of -volunteers who built sites like TheyWorkForYou.com. -mySociety’s primary mission is to build Internet projects which give people simple, tangible -benefits in the civic and community aspects of their lives. Our first project -was WriteToThem, where you can write to any of your -elected representatives, for free. The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety -can be contacted by email at hello@mysociety.org, -or by post at mySociety, 483 Green Lanes, London, N13 4BS, UK.
-
Ministry of JusticeWho pays for it?
-
FixMyStreet was originally paid for via the Department for - Constitutional Affairs Innovations Fund. It is now funded by a variety of means, from commercial - work to donations.
-
Wasn’t this site called Neighbourhood Fix-It?
-
Yes, we changed the name mid June 2007. We decided -Neighbourhood Fix-It was a bit of a mouthful, hard to spell, and hard to publicise (does the URL have a dash in it or not?). The domain FixMyStreet became available, and everyone liked the name.
-
Do you need any help with the project?
-
Yes, we can use help in all sorts of ways, technical or +
We want to keep [% c.cobrand.site_title %] locally focused, so restrict + the ability to move radically between areas. The map on Your Reports will + let you see all the reports you’ve made, wherever they are. If + you’re from the authority then the emailed version of the problem + report might also contain the closest road or postcode to the pin on the + map.
+ +

Organisation Questions

+ +
+
Who built [% c.cobrand.site_title %]?
+
This will depend upon the installation of the FixMyStreet Platform, + who should create their own faq/ template in their cobrand + directory to replace this default one. The FixMyStreet Platform was + built by mySociety. + +
Do you need any help with the project?
+
Yes, we can use help in all sorts of ways, technical or non-technical. Please see our Get Involved page.
-
I’d like a site like this for my own location/ where’s the "source code" to this site?
-
-The software behind this site is open source, and available -to you mainly under the GNU Affero GPL software license. You can download the -source code and help us develop it. -You’re welcome to use it in your own projects, although you must also -make available the source code to any such projects. -Fiksgatami is an example of our code -being used in a Norwegian version of this site. -
-
I’d prefer code in a different language?
-
-VisibleGovernment.ca wrote their own code for -http://www.fixmystreet.ca/, which is -written in GeoDjango and available under an MIT licence at github. -Or FixMyStreet.org.nz is written in -Drupal. -

-
-
People build things, not organisations. Who actually built it?
-
Matthew Somerville and Francis Irving wrote the site, -Chris Lightfoot wrote the tileserver and map cutter, Richard Pope created -our pins, Deborah Kerr keeps things up-to-date and does user support, -Ayesha Garrett designed our posters, and Tom Steinberg managed it all. - -Thanks also to -Ordnance Survey (for the maps, -UK postcodes, and UK addresses – data © Crown copyright, all -rights reserved, Ministry of Justice 100037819 2008), -Yahoo! for their BSD-licensed JavaScript libraries, the entire free software -community (this particular project was brought to you by Perl, PostgreSQL, -and the number 161.290) and Bytemark (who kindly host all -our servers). - -Let us know if we’ve missed anyone.
-
- -[% INCLUDE 'footer.html' %] +href="https://www.mysociety.org/helpus/">Get Involved page.
+ +
I’d like a site like this for my own location/ where’s the + "source code" to this site?
+
+ The software behind this site is open source, and available to you mainly + under the GNU Affero GPL software license. You can + download the source + code and help us develop it. You’re welcome to use it in your own + projects, although you must also make available the source code to any such + projects. FixMyStreet.com is the + original code installation, in the UK, and + Fiksgatami is an example of the + code being used in Norway. +
+ +
+ +[% INCLUDE 'footer.html' pagefooter = 'yes' %] diff --git a/templates/web/base/open311/index.html b/templates/web/base/open311/index.html index e12c3d132..df36bcfc9 100644 --- a/templates/web/base/open311/index.html +++ b/templates/web/base/open311/index.html @@ -4,8 +4,6 @@