From 63df5a61f7be9da0498a036a18f8b01e69f103cf Mon Sep 17 00:00:00 2001 From: Matthew Somerville Date: Wed, 22 Apr 2020 09:02:42 +0100 Subject: Allow template to be an initial update on reports. --- docs/_includes/admin-tasks-content.md | 6 ++++++ 1 file changed, 6 insertions(+) (limited to 'docs/_includes/admin-tasks-content.md') diff --git a/docs/_includes/admin-tasks-content.md b/docs/_includes/admin-tasks-content.md index 860d1f21c..7e3d47efe 100644 --- a/docs/_includes/admin-tasks-content.md +++ b/docs/_includes/admin-tasks-content.md @@ -748,6 +748,12 @@ process. In this instance, if your Open311 server returns extra text as part of the update, you may put the placeholder `{% raw %}{{description}}{% endraw %}` in the template here, and that placeholder will be replaced by the text from the Open311 server. +If you don’t have an Open311 connection, or your Open311 connection does not +provide an immediate initial update, there is a special case where if a +template is assigned to the Open state, and marked as ‘auto-response’, then it +will automatically be added as a first update to any new report created that +matches the template (ie. in the relevant category if assigned). This lets +you give e.g. estimated timescales or other useful information up front. #### Editing or deleting a template -- cgit v1.2.3