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#!/usr/bin/env perl
# send-comments:
# Send comments/updates on reports to bodies
# In Open311 parlance these are 'service request updates' and are sent using
# mySociety's proposed extension to the Open311 Georeport v2 spec:
# https://github.com/mysociety/fixmystreet/wiki/Open311-FMS---Proposed-differences-to-Open311
#
# Copyright (c) 2011 UK Citizens Online Democracy. All rights reserved.
# Email: matthew@mysociety.org. WWW: http://www.mysociety.org
use strict;
use warnings;
require 5.8.0;
BEGIN {
use File::Basename qw(dirname);
use File::Spec;
my $d = dirname(File::Spec->rel2abs($0));
require "$d/../setenv.pl";
}
use CronFns;
use DateTime;
use FixMyStreet;
use FixMyStreet::Cobrand;
use FixMyStreet::DB;
use Open311;
# send_method config values found in by-area config data, for selecting to appropriate method
use constant SEND_METHOD_EMAIL => 'email';
use constant SEND_METHOD_OPEN311 => 'Open311';
use constant COUNCIL_ID_OXFORDSHIRE => 2237;
use constant COUNCIL_ID_BROMLEY => 2482;
use constant COUNCIL_ID_LEWISHAM => 2492;
# Set up site, language etc.
my ($verbose, $nomail) = CronFns::options();
my $base_url = FixMyStreet->config('BASE_URL');
my $site = '';
$site = 'fixmystreet.com' if $base_url eq "https://www.fixmystreet.com";
my $bodies = FixMyStreet::DB->resultset('Body')->search( {
send_method => SEND_METHOD_OPEN311,
send_comments => 1,
} );
while ( my $body = $bodies->next ) {
# XXX Cobrand specific - see also list in Problem->updates_sent_to_body
if ($site eq 'fixmystreet.com') {
# Oxfordshire (OCC) is special:
# we do *receive* service_request_updates (aka comments) for OCC, but we never *send* them, so skip this pass
next if $body->areas->{+COUNCIL_ID_OXFORDSHIRE};
# Lewisham does not yet accept updates
next if $body->areas->{+COUNCIL_ID_LEWISHAM};
}
my $use_extended = 0;
my $comments = FixMyStreet::DB->resultset('Comment')->search( {
'me.whensent' => undef,
'me.external_id' => undef,
'me.state' => 'confirmed',
'me.confirmed' => { '!=' => undef },
'problem.whensent' => { '!=' => undef },
'problem.external_id' => { '!=' => undef },
'problem.bodies_str' => { -like => '%' . $body->id . '%' },
'problem.send_method_used' => 'Open311',
},
{
join => 'problem',
}
);
if ( $site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
$use_extended = 1;
}
my %open311_conf = (
endpoint => $body->endpoint,
jurisdiction => $body->jurisdiction,
api_key => $body->api_key,
use_extended_updates => $use_extended,
);
if ( $body->send_extended_statuses ) {
$open311_conf{extended_statuses} = 1;
}
my $o = Open311->new( %open311_conf );
if ( $site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
my $endpoints = $o->endpoints;
$endpoints->{update} = 'update.xml';
$endpoints->{service_request_updates} = 'update.xml';
$o->endpoints( $endpoints );
}
while ( my $comment = $comments->next ) {
my $cobrand = $body->get_cobrand_handler ||
FixMyStreet::Cobrand->get_class_for_moniker($comment->cobrand)->new();
# Some cobrands (e.g. Buckinghamshire) don't want to receive updates
# from anyone except the original problem reporter.
if ($cobrand->call_hook(should_skip_sending_update => $comment)) {
unless (defined $comment->get_extra_metadata('cobrand_skipped_sending')) {
$comment->set_extra_metadata(cobrand_skipped_sending => 1);
$comment->update;
}
next;
}
# TODO actually this should be OK for any devolved endpoint if original Open311->can_be_devolved, presumably
if ( 0 ) { # Check can_be_devolved and do this properly if set
my $sender = $cobrand->get_body_sender( $body, $comment->problem->category );
my $config = $sender->{config};
$o = Open311->new(
endpoint => $config->endpoint,
jurisdiction => $config->jurisdiction,
api_key => $config->api_key,
use_extended_updates => 1, # FMB uses extended updates
);
}
if ( $comment->send_fail_count ) {
next if retry_timeout( $comment );
}
if ( $site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
my $extra = $comment->extra;
if ( !$extra ) {
$extra = {};
}
unless ( $extra->{title} ) {
$extra->{title} = $comment->user->title;
$comment->extra( $extra );
}
}
my $id = $o->post_service_request_update( $comment );
if ( $id ) {
$comment->update( {
external_id => $id,
whensent => \'current_timestamp',
} );
} else {
$comment->update( {
send_fail_count => $comment->send_fail_count + 1,
send_fail_timestamp => \'current_timestamp',
send_fail_reason => 'Failed to post over Open311',
} );
}
}
}
sub retry_timeout {
my $row = shift;
my $tz = FixMyStreet->local_time_zone;
my $now = DateTime->now( time_zone => $tz );
my $diff = $now - $row->send_fail_timestamp;
if ( $diff->in_units( 'minutes' ) < 30 ) {
return 1;
}
return 0;
}
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