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|
package Open311::GetServiceRequestUpdates;
use Moo;
use Open311;
use FixMyStreet::DB;
use FixMyStreet::App::Model::PhotoSet;
use DateTime::Format::W3CDTF;
has system_user => ( is => 'rw' );
has start_date => ( is => 'ro', default => sub { undef } );
has end_date => ( is => 'ro', default => sub { undef } );
has suppress_alerts => ( is => 'rw', default => 0 );
has verbose => ( is => 'ro', default => 0 );
has schema => ( is =>'ro', lazy => 1, default => sub { FixMyStreet::DB->schema->connect } );
Readonly::Scalar my $AREA_ID_BROMLEY => 2482;
Readonly::Scalar my $AREA_ID_OXFORDSHIRE => 2237;
sub fetch {
my $self = shift;
my $bodies = $self->schema->resultset('Body')->search(
{
send_method => 'Open311',
send_comments => 1,
comment_user_id => { '!=', undef },
endpoint => { '!=', '' },
}
);
while ( my $body = $bodies->next ) {
my $o = Open311->new(
endpoint => $body->endpoint,
api_key => $body->api_key,
jurisdiction => $body->jurisdiction,
);
# custom endpoint URLs because these councils have non-standard paths
if ( $body->areas->{$AREA_ID_BROMLEY} ) {
my $endpoints = $o->endpoints;
$endpoints->{update} = 'update.xml';
$endpoints->{service_request_updates} = 'update.xml';
$o->endpoints( $endpoints );
} elsif ( $body->areas->{$AREA_ID_OXFORDSHIRE} ) {
my $endpoints = $o->endpoints;
$endpoints->{service_request_updates} = 'open311_service_request_update.cgi';
$o->endpoints( $endpoints );
}
$self->suppress_alerts( $body->suppress_alerts );
$self->system_user( $body->comment_user );
$self->update_comments( $o, $body );
}
}
sub update_comments {
my ( $self, $open311, $body ) = @_;
my @args = ();
if ( $self->start_date || $self->end_date ) {
return 0 unless $self->start_date && $self->end_date;
push @args, $self->start_date;
push @args, $self->end_date;
# default to asking for last 2 hours worth if not Bromley
} elsif ( ! $body->areas->{$AREA_ID_BROMLEY} ) {
my $end_dt = DateTime->now();
my $start_dt = $end_dt->clone;
$start_dt->add( hours => -2 );
push @args, DateTime::Format::W3CDTF->format_datetime( $start_dt );
push @args, DateTime::Format::W3CDTF->format_datetime( $end_dt );
}
my $requests = $open311->get_service_request_updates( @args );
unless ( $open311->success ) {
warn "Failed to fetch ServiceRequest Updates for " . $body->name . ":\n" . $open311->error
if $self->verbose;
return 0;
}
for my $request (@$requests) {
my $request_id = $request->{service_request_id};
# If there's no request id then we can't work out
# what problem it belongs to so just skip
next unless $request_id;
my $comment_time = eval {
DateTime::Format::W3CDTF->parse_datetime( $request->{updated_datetime} || "" );
};
next if $@;
my $updated = DateTime::Format::W3CDTF->format_datetime($comment_time->clone->set_time_zone('UTC'));
next if @args && ($updated lt $args[0] || $updated gt $args[1]);
my $problem;
my $criteria = {
external_id => $request_id,
};
$problem = $self->schema->resultset('Problem')->to_body($body)->search( $criteria );
if (my $p = $problem->first) {
next unless defined $request->{update_id} && defined $request->{description};
my $c = $p->comments->search( { external_id => $request->{update_id} } );
if ( !$c->first ) {
my $comment = $self->schema->resultset('Comment')->new(
{
problem => $p,
user => $self->system_user,
external_id => $request->{update_id},
text => $request->{description},
mark_fixed => 0,
mark_open => 0,
anonymous => 0,
name => $self->system_user->name,
confirmed => $comment_time,
created => $comment_time,
state => 'confirmed',
}
);
if ($request->{media_url}) {
my $ua = LWP::UserAgent->new;
my $res = $ua->get($request->{media_url});
if ( $res->is_success && $res->content_type eq 'image/jpeg' ) {
my $photoset = FixMyStreet::App::Model::PhotoSet->new({
data_items => [ $res->decoded_content ],
});
$comment->photo($photoset->data);
}
}
# if the comment is older than the last update
# do not change the status of the problem as it's
# tricky to determine the right thing to do.
if ( $comment->created > $p->lastupdate ) {
my $state = $self->map_state( $request->{status} );
# don't update state unless it's an allowed state and it's
# actually changing the state of the problem
if ( FixMyStreet::DB::Result::Problem->visible_states()->{$state} && $p->state ne $state &&
# For Oxfordshire, don't allow changes back to Open from other open states
!( $body->areas->{$AREA_ID_OXFORDSHIRE} && $state eq 'confirmed' && $p->is_open ) &&
# Don't let it change between the (same in the front end) fixed states
!( $p->is_fixed && FixMyStreet::DB::Result::Problem->fixed_states()->{$state} ) ) {
if ($p->is_visible) {
$p->state($state);
}
$comment->problem_state($state);
}
}
$p->lastupdate( $comment->created );
$p->update;
$comment->insert();
if ( $self->suppress_alerts ) {
my @alerts = $self->schema->resultset('Alert')->search( {
alert_type => 'new_updates',
parameter => $p->id,
confirmed => 1,
user_id => $p->user->id,
} );
for my $alert (@alerts) {
my $alerts_sent = $self->schema->resultset('AlertSent')->find_or_create( {
alert_id => $alert->id,
parameter => $comment->id,
} );
}
}
}
}
}
return 1;
}
sub map_state {
my $self = shift;
my $incoming_state = shift;
$incoming_state = lc($incoming_state);
$incoming_state =~ s/_/ /g;
my %state_map = (
fixed => 'fixed - council',
'not councils responsibility' => 'not responsible',
'no further action' => 'unable to fix',
open => 'confirmed',
closed => 'fixed - council'
);
return $state_map{$incoming_state} || $incoming_state;
}
1;
|
