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|
package Open311::PostServiceRequestUpdates;
use strict;
use warnings;
use v5.14;
use DateTime;
use Moo;
use FixMyStreet;
use FixMyStreet::Cobrand;
use FixMyStreet::DB;
use Open311;
use constant SEND_METHOD_OPEN311 => 'Open311';
use constant COUNCIL_ID_OXFORDSHIRE => 2237;
use constant COUNCIL_ID_BROMLEY => 2482;
use constant COUNCIL_ID_LEWISHAM => 2492;
use constant COUNCIL_ID_BUCKS => 2217;
has verbose => ( is => 'ro', default => 0 );
has site => ( is => 'ro', default => '' );
sub send {
my $self = shift;
my $bodies = FixMyStreet::DB->resultset('Body')->search( {
send_method => SEND_METHOD_OPEN311,
send_comments => 1,
} );
while ( my $body = $bodies->next ) {
# XXX Cobrand specific - see also list in Problem->updates_sent_to_body
if ($self->site eq 'fixmystreet.com') {
# Lewisham does not yet accept updates
next if $body->areas->{+COUNCIL_ID_LEWISHAM};
}
$self->process_body($body);
}
}
sub open311_params {
my ($self, $body) = @_;
my $use_extended = 0;
if ( $self->site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
$use_extended = 1;
}
my %open311_conf = (
endpoint => $body->endpoint,
jurisdiction => $body->jurisdiction,
api_key => $body->api_key,
use_extended_updates => $use_extended,
);
if ( $body->areas->{+COUNCIL_ID_OXFORDSHIRE} ) {
$open311_conf{use_customer_reference} = 1;
}
if ( $body->areas->{+COUNCIL_ID_BUCKS} ) {
$open311_conf{mark_reopen} = 1;
}
if ( $body->send_extended_statuses ) {
$open311_conf{extended_statuses} = 1;
}
return %open311_conf;
}
sub process_body {
my ($self, $body) = @_;
my $o = Open311->new( $self->open311_params($body) );
if ( $self->site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
my $endpoints = $o->endpoints;
$endpoints->{update} = 'update.xml';
$endpoints->{service_request_updates} = 'update.xml';
$o->endpoints( $endpoints );
}
my $comments = FixMyStreet::DB->resultset('Comment')->search( {
'me.whensent' => undef,
'me.external_id' => undef,
'me.state' => 'confirmed',
'me.confirmed' => { '!=' => undef },
'problem.whensent' => { '!=' => undef },
'problem.external_id' => { '!=' => undef },
'problem.bodies_str' => { -like => '%' . $body->id . '%' },
'problem.send_method_used' => 'Open311',
},
{
join => 'problem',
order_by => [ 'confirmed', 'id' ],
}
);
while ( my $comment = $comments->next ) {
my $cobrand = $body->get_cobrand_handler ||
FixMyStreet::Cobrand->get_class_for_moniker($comment->cobrand)->new();
# Some cobrands (e.g. Buckinghamshire) don't want to receive updates
# from anyone except the original problem reporter.
if ($cobrand->call_hook(should_skip_sending_update => $comment)) {
unless (defined $comment->get_extra_metadata('cobrand_skipped_sending')) {
$comment->set_extra_metadata(cobrand_skipped_sending => 1);
$comment->update;
}
next;
}
# Oxfordshire stores the external id of the problem as a customer reference
# in metadata
if ($body->areas->{+COUNCIL_ID_OXFORDSHIRE} &&
!$comment->problem->get_extra_metadata('customer_reference') ) {
next;
}
next if !$self->verbose && $comment->send_fail_count && retry_timeout($comment);
$self->process_update($body, $o, $comment);
}
}
sub process_update {
my ($self, $body, $o, $comment) = @_;
if ( $self->site eq 'fixmystreet.com' && $body->areas->{+COUNCIL_ID_BROMLEY} ) {
my $extra = $comment->extra;
$extra = {} if !$extra;
unless ( $extra->{title} ) {
$extra->{title} = $comment->user->title;
$comment->extra( $extra );
}
}
my $id = $o->post_service_request_update( $comment );
if ( $id ) {
$comment->update( {
external_id => $id,
whensent => \'current_timestamp',
} );
} else {
$comment->update( {
send_fail_count => $comment->send_fail_count + 1,
send_fail_timestamp => \'current_timestamp',
send_fail_reason => "Failed to post over Open311\n\n" . $o->error,
} );
if ( $self->verbose && $o->error ) {
warn $o->error;
}
}
}
sub retry_timeout {
my $row = shift;
my $tz = FixMyStreet->local_time_zone;
my $now = DateTime->now( time_zone => $tz );
my $diff = $now - $row->send_fail_timestamp;
if ( $diff->in_units( 'minutes' ) < 30 ) {
return 1;
}
return 0;
}
1;
|
