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[% INCLUDE 'header.html', title => loc('Frequently Asked Questions'), bodyclass => 'twothirdswidthpage' %]
<div class="sticky-sidebar">
<aside>
<ul class="plain-list">
<li><a href="#faq">Frequently Asked Questions</a></li>
<li><a href="#practical">Staff Questions</a></li>
<li><a href="#organisation">Organisation Questions</a></li>
</ul>
</aside>
</div>
<h1><a name="faq"></a>Frequently Asked Questions</h1>
<dl>
<dt>What is FixMyBarangay?</dt>
<dd>FixMyBarangay is a site to help people report, view,
or discuss local problems they’ve found to the city departments.
The pilot project lets you report the problems by SMS (or dropping
into the barangay center).
</dd>
<dt>What areas are covered?</dt>
<dd>
The pilot project is just running in two barangays in Cebu –
Luz and Basak San Nicolas.
</dd>
<dt>What sort of problems should I report with FixMyBarangay?</dt>
<dd>The FixMyBarangay pilot project is just for potholes (and similar
road surface problems) and broken streetlights.
</dd>
<dt>What isn’t FixMyBarangay for?</dt>
<dd>FixMyStreet is not a way of getting in touch with Cebu City Hall for other problems
– please use FixMyBarangay only for potholes and streetlights while the pilot
project is running..
</dd>
<dt>Staff only: How do I use the site?</dt>
<dd>If you have a staff login, you can view problems already reported in that area,
or report ones of your own simply by clicking on the map at the location of
the problem.</dd>
<dt>How are the problems solved?</dt>
<dd>Problems sent by SMS are initially handled by the barangay staff – they'll
confirm the problem and report it to the relevant department automatically.
Once it's in the department's problem-tracking system, they'll get onto it as
soon as they can.</dd>
<dt>Is it free?</dt>
<dd>The site is free to use, yes. The pilot project has been funded by the World Bank.</dd>
</dl>
<h2><a name="practical"></a>Staff questions</h2>
<dl>
<dt>Login issues</dt>
<dd>TODO</dd>
<dt>Reporting</dt>
<dd>TODO</dd>
<dt>Message Manager</dt>
<dd>TODO</dd>
<h2><a name="organisation"></a>Organisation Questions</h2>
<dl>
<dt>Who built FixMyBarangay?</dt>
<dd>This site was built by <a href="http://www.mysociety.org/">mySociety</a>, in conjunction with the <a href="www.worldbank.org/">World Bank</a>.
mySociety is the project of a registered charity which has grown out of the community of
volunteers who built sites like <a href="http://www.theyworkforyou.com/">TheyWorkForYou.com</a> in the UK.
mySociety’s primary mission is to build Internet projects which give people simple, tangible
benefits in the civic and community aspects of their lives.
The charity is called UK Citizens Online Democracy and is charity number 1076346. mySociety
can be contacted by email at <a href="mailto:hello@mysociety.org">hello@mysociety.org</a>,
or by post at:<br>
mySociety<br>
483 Green Lanes<br>
London<br>
N13 4BS<br>
UK</dd>
<dt>I’d like a site like this for my own location/ where’s the "source code" to this site?</dt>
<dd>
The software behind this site is open source, and available
to you mainly under the GNU Affero GPL software license.
See <a href="http://code.fixmystreet.com/">code.fixmystreet.com</a> for more information about setting up
and running sites like these.
</dd>
</dl>
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