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[% INCLUDE 'header.html',
title = loc('Privacy and cookies'),
bodyclass = 'twothirdswidthpage' %]
<div class="sticky-sidebar">
<aside>
<ul class="plain-list">
<li><a href="/faq">Frequently Asked Questions</a></li>
<li><strong>Privacy and cookies</strong></li>
<li><a href="/contact">Contact FixMyStreet</a></li>
</ul>
</aside>
</div>
<h1>Privacy, cookies, and third party services</h1>
<p><strong>Our use of your data, cookies, and external services: what you
should know, and how to opt out if you want to.</strong></p>
<p>Summary: We care a lot about our users’ privacy. We provide details below,
and we try our hardest to look after the private data that we hold. Like many
other websites, we sometimes use cookies and Google Analytics to help us make
our websites better. These tools are very common and used by many other sites,
but they do have privacy implications, and as a charity concerned with socially
positive uses of the internet, we think it’s important to explain them in full.
If you don’t want to share your browsing activities on mySociety’s sites with
other companies, you can adjust your usage or install opt-out browser plugins.
<h2>Privacy</h2>
<dl>
<dt>Who gets to see my email address?</dt>
<dd>If you submit a problem, we pass on your details, and details of
the problem, to the council contact or contacts responsible for the area where
you located the problem, or other relevant body (for example, in most of London
we send reports via the central London Report-It service, who may also publish
the public details of your report). Other than the council, who obviously get
your email address, only people we authorise to view the FixMyStreet
administration interface will be able to see your email address and they will
never use it for anything other than to help administer FixMyStreet. Similarly
with email addresses from updates. We will never give or sell your email
address to anyone else, unless we are obliged to by law. Your name, given in
the name field, will not be published anywhere unless you let us (if you give
your name elsewhere, e.g. in the public details section, it will be publicly
available).</dd>
<dt>Will you send nasty, brutish spam to my email address?</dt>
<dd>Never. We will email you if someone leaves an update on a
problem you’ve reported, and send you a questionnaire email four weeks
after you submit a problem, asking for a status update; we’ll only ever
send you emails in relation to your problem.</dd>
</dl>
<h2>Cookies</h2>
<p>To make our service easier or more useful, we sometimes place small data
files on your computer or mobile phone, known as cookies; many websites do
this. We use this information to, for example, remember you have logged in so
you don't need to do that on every page, or to measure how people use the
website so we can improve it and make sure it works properly. Below, we list
the cookies and services that this site can use.
<table cellpadding=5>
<tr align="left">
<th scope="col">Name</th>
<th scope="col">Typical Content</th>
<th scope="col">Expires</th>
</tr>
<tr>
<td>fixmystreet_app_session</td>
<td nowrap>A random unique identifier</td>
<td>When browser is closed, or four weeks if “Keep me signed in” is ticked</td>
</tr>
</table>
<h3>Measuring website usage (Google Analytics)</h3>
<p>We use Google Analytics to collect information about how people use this
site. We do this to make sure it’s meeting its users’ needs and to understand
how we could do it better. Google Analytics stores information such as what
pages you visit, how long you are on the site, how you got here, what you click
on, and information about your web browser. IP addresses are masked (only a
portion is stored) and personal information is only reported in aggregate. We
do not allow Google to use or share our analytics data for any purpose besides
providing us with analytics information, and we recommend that any user of
Google Analytics does the same.
<p>If you’re unhappy with data about your visit to be used in this way, you can
install the <a href="http://tools.google.com/dlpage/gaoptout">official browser
plugin for blocking Google Analytics</a>.
<p>The cookies set by Google Analytics are as follows:
<table cellpadding=5>
<tr align="left"><th scope="col">Name</th><th scope="col">Typical Content</th><th scope="col">Expires</th></tr>
<tr><td>__utma</td><td>Unique anonymous visitor ID</td><td>2 years</td></tr>
<tr><td>__utmb</td><td>Unique anonymous session ID</td><td>30 minutes</td></tr>
<tr><td>__utmz</td><td>Information on how the site was reached (e.g. direct or via a link/search/advertisement)</td><td>6 months</td></tr>
<tr><td>__utmx</td><td>Which variation of a page you are seeing if we are testing different versions to see which is best</td><td>2 years</td></tr>
</table>
<h4>Google’s Official Statement about Analytics Data</h4>
<p>“This website uses Google Analytics, a web analytics service provided by
Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files
placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States . Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website activity
and internet usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. You may refuse the use of cookies by selecting
the appropriate settings on your browser, however please note that if you do
this you may not be able to use the full functionality of this website. By
using this website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.”</p>
<p><a href="https://www.mysociety.org/privacy-online/">More general information
on how third party services work</a></p>
<h2>Credits</h2>
<p>Bits of wording taken from the <a
href="https://www.gov.uk/help/cookies">gov.uk cookies page</a> (under the Open
Government Licence).
[% INCLUDE 'footer.html' pagefooter = 'yes' %]
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