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-rw-r--r--app/views/help/about.rhtml39
1 files changed, 22 insertions, 17 deletions
diff --git a/app/views/help/about.rhtml b/app/views/help/about.rhtml
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--- a/app/views/help/about.rhtml
+++ b/app/views/help/about.rhtml
@@ -466,27 +466,32 @@ to be public information.</dd>
<dt id="takedown">Can you take down personal information about me? <a href="#takedown">#</a> </dt>
<dd>
+
<p>If you see any personal information on the site which you'd like us to
-remove or hide, then please let us know.
-We apply a public interest test to decide whether to remove it.
-<a
-href="http://www.statutelaw.gov.uk/content.aspx?ActiveTextDocId=3190650">
-Section 32</a> of the Data Protection Act 1998 permits us to do this, as the
-material we publish is journalistic.
-</p>
+remove or hide, then please <a href="/help/contact">let us know</a>,
+specifying exactly what information you believe to be problematic and why, and
+where it appears on the site.</p>
-<p>If it is sensitive personal information that has been accidentally posted,
-and/or whose release breaks the Data Protection Act, then we will usually remove
-it.
-</p>
+<p>If it is sensitive personal information that has been accidentally
+posted, then we will usually remove it. Normally we will only consider
+requests to remove personal information which come from the individual
+concerned, but for sensitive information we would appreciate anyone
+pointing out anything they see.</p>
<p>We do not consider the names of officers or servants to be personal
-information. We will only remove them in exceptional circumstances. An
-authority must first show they are taking steps to remove the
-name from all publicly accessible parts of the Internet, including the
-authority's own website. We require confirmation from the head of the
-department in question.
-</p>
+information. We will only remove them in exceptional circumstances,
+and only if an authority can first show they have taken steps to
+remove the name from all publicly accessible parts of the Internet,
+including the authority's own website. For such requests we require
+confirmation from the head of the department in question.</p>
+
+<p>For all other requests we apply a public interest test to decide
+whether information should be removed.
+<a href="http://www.statutelaw.gov.uk/content.aspx?ActiveTextDocId=3190650"> Section 32</a>
+of the Data Protection Act 1998 permits us to do this, as the material we
+publish is journalistic. We cannot easily edit many types of attachments (such
+as PDFs, or Microsoft Word or Excel files), so we will usually ask
+that authorities resend these with the personal information removed.</p>
</dd>